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Crown Buick GMC - Service Center

St. Petersburg, FL

4.9
1,604 Reviews

1,604 Reviews of Crown Buick GMC - Service Center

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December 19, 2024

The service advisor Jacquel Waller was very helpful and knowledgeable. He checked everything I was concerned about and gave me some helpful information. I was very satisfied with the service. Will look for More

by chynadoll327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacquel Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Crown Buick GMC responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Jacquel will be over-joyed to hear that you added him to your stellar review, thank you. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels and Happy holiday's!

July 18, 2024

When at the dealership for service, there is a case manager given for a line of clear communication. Kim Moore has been the best associate that has taken the time to work with me for service. I have More

by L. DeRemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Moore
Jul 18, 2024 -

Crown Buick GMC responded

L DeRemer, Providing exemplary and quality service is so important to us here at Crown Buick GMC and we are glad that Kim's efforts could meet your satisfaction! We are thrilled to know that she is the best and takes the time to work with you. We wish you safe travels until we meet again!

June 04, 2024

Thank you, Crown Buick GMC and John G. in service! I just needed an oil change today. The service I received was outstanding! Thank you always for making me want to keep coming back fo More

by Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grundon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Crown Buick GMC responded

Cheri, We are grateful for you leaving John this wonderful review! We are thrilled to hear that John took excellent care of you and could provide you with thorough and outstanding service. Please drive safely and do not hesitate to let us know how we may be of further service to you.

May 20, 2024

This dealership screwed me over bad ! I will stick to the facts ! My vehicle was in an accident. Crown Buick GMC collision center handled the repair. A portion of the repair consisted of More

by SSAMBRANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mathews
Jun 18, 2024 -

Crown Buick GMC responded

TO: SSAMBRANN Thank you for your review. Please understand that when we completed your repairs, we did a post health scan as well as calibrations on your front safety systems. That would have alerted us to anything that was not functioning properly. We also did a post repair inspection. I do apologize if your advisor did not handle the situation as expected and let you know he is no longer on our team. I would appreciate the opportunity to discuss this with you further. Please contact me at 727-329-1789 ext 1450. Sincerely, Tony Hailey Service Manager

April 02, 2024

The service manager Bill was so amazing and so was the service rep John that helped us. Highly recommend, have had GMCs from this dealership for over 10 years! Thank you for all of your help! Facility More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill and also John
Apr 02, 2024 -

Crown Buick GMC responded

Cindy, Thank you for taking the time to leave Bill this excellent review! Providing thorough and efficient service is so important to us, and we are delighted to serve your automotive needs for the last 10 years. We are honored to know that you deeply valued our assistance. Safe travels until we meet again!

February 20, 2024

Jacquel (Jay) Waller expertly managed service and detailing of two of our vehicles with outstanding customer service. One vehicle, a 2017 one of a kind Black Widow Pickup Truck was thoroughly ins More

by pquigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacquel Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Crown Buick GMC responded

We are grateful for you leaving Jacquel this wonderful review! We are thrilled to hear that Jacquel took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was flexible with the scheduling. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Feb 20, 2024 -

pquigley responded

To Our Crown Buick GMC Leadership, Please know how grateful we are to you and your entire team, most recently experienced with Jacquel. Our relationships result from years and years, decades of loyalty, respect, and trust for our safe, enjoyable, reliable transportation - priceless. You are one of the reasons we stay in St Petersburg. Thank you, Pat and Tristam

August 19, 2023

Jay Waller is awesome. He always makes sure my Envision is well taken care of. More

by dunbar21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacquel Waller
August 15, 2023

Howard Wilson was very helpful, friendly, professional and easy to work with! Excellent service and will definitely be back. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Wilson
Aug 15, 2023 -

JS responded

Great service at Crown Buick GMC

August 11, 2023

Best service team and Howard Wilson rocks. Howard has been my service advisor for several visits to Crown and he always takes such great care of me. More

by cfaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Wilson
June 22, 2023

Once again I have received excellent service from Crown Buick GMC St Petersburg, Fl. John Grundon and Bill Hevel are professional and friendly. I trust them completely. Wouldn't go anywhere else. They sa More

by Sdanglade
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
William Hevel
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Grundon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Clark
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