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Crown Buick GMC
St. Petersburg, FL
3,702 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,702 Reviews of Crown Buick GMC
December 31, 2014
SERVICE Michael Gregory is awesome! He is always so friendly and knowledgeable! He always does his best to get you the best, most fair deal. I completely trus Michael Gregory is awesome! He is always so friendly and knowledgeable! He always does his best to get you the best, most fair deal. I completely trust him with any maintenance suggestions that he recommends. All round, great and honest guy. More
by andy
Employees Worked With
Michael Gregory
December 18, 2014
Michael Gregory-Highly Recommended Michael Gregory is awesome! He is always so friendly and knowledgeable! He always does his best to get you the best, most fair deal. I completely trus Michael Gregory is awesome! He is always so friendly and knowledgeable! He always does his best to get you the best, most fair deal. I completely trust him with any maintenance suggestions that he recommends. All round, great and honest guy. Go to him with any repair questions! More
by April
Employees Worked With
Michael Gregory
December 18, 2014
No pressure salesman , courteous and went out of his way to make me and my mom comfortable. Each and every question was answered truthfully always. , courteous and went out of his way to make me and my mom comfortable. Each and every question was answered truthfully always. More
by simond12
Employees Worked With
Finance: George A (don't remember last name), Doug Ramon, Al Leo
December 16, 2014
Great Service! After visiting a previous dealership and placing an order for a truck that never seemed to come we were very upset and really didn't know what to do. After visiting a previous dealership and placing an order for a truck that never seemed to come we were very upset and really didn't know what to do. The salesman we had at the other dealership was good until one day we met Doug. After waiting 3 months for our truck to be delivered, which to this day still hasn't arrived, we finally decided to drive by Crown GMC to see what they had that could be comparable. We spent about 8 hours with Doug, he walked us through the entire sales process, shown us more then comparable vehicles,introduced us to the service staff and really made us feel we were more than just a sale. I really appreciate how easy he made everything for us and recommend this place and Doug if you ever want a Buick or Gmc. More
by jason.ventola
Employees Worked With
Doug Ramon, Dean Lillquist
December 11, 2014
Great Purchase Experience by Bob Cowart & Crown Buick/GMC Our total new car purchase experience was fantastic. From the time we received a phone call on an e-mail inquiry from Sales Person Bob Cowart until th Our total new car purchase experience was fantastic. From the time we received a phone call on an e-mail inquiry from Sales Person Bob Cowart until the time we closed the deal and took delivery of our 2014 GMC Savana Conversion Van, we were treated fantastic. Bob demonstrated excellent knowledge on the vehicle we purchased and made us feel very comfortable throughout the selling and delivery process. Bottom line: A great purchase experience due to the effort of very detailed oriented and honest sales person and the rest of the Crown Buick/GMC team. Ron C. More
by Rcampy
Employees Worked With
Bob Cowart
December 09, 2014
So Easy! Mike Gregory took great care of my car when the brakes needed maintance and repair. The service was quick and easy, and the people I dealt with were w Mike Gregory took great care of my car when the brakes needed maintance and repair. The service was quick and easy, and the people I dealt with were wonderful! Would definitely recommend. More
by Jlill1
Employees Worked With
Michael Gregory
December 08, 2014
Wonderful Service Mike Gregory is a very good service rep. I have had some issues with my car and he has been very patient and extremely helpful. It's nice to be able t Mike Gregory is a very good service rep. I have had some issues with my car and he has been very patient and extremely helpful. It's nice to be able to deal with someone who knows their job well and understands what customer service is. More
by Nat1234
Employees Worked With
Michael Gregory
December 08, 2014
Great team! I recently bought a new truck which had a factory glitch needing to be resolved. Bill and the service team including David the diesel tech were really I recently bought a new truck which had a factory glitch needing to be resolved. Bill and the service team including David the diesel tech were really great handling the issue, and particularly attentive to my needs. This type of service goes a long way to ensuring repeat business and referral business. Thank you guys and well done! More
by WCSting
Employees Worked With
David "Zig", James Brown, William Hevel
December 06, 2014
Thanks for an easy car buying experience. I knew what I wanted... Tammy was able to show me and tell me everything I needed to know. I love my car and am glad Tammy made it a great experience. I knew what I wanted... Tammy was able to show me and tell me everything I needed to know. I love my car and am glad Tammy made it a great experience. Thank you! More
by julie.wudeljackson
Employees Worked With
Tammy Wagner, Lora Calhoun
December 05, 2014
Great price & car - Lousy Service & experience I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales pe I bought a 2006 Mazda RX-8 (Shinka edition). Here is a rundown of my experience: 1) I called the dealership and arranged a test drive with sales person #1 for later that day. While on hold, I began filling out their Internet quote form. 2) The Internet quote triggered a call from Tammy Wagner, which confused me as I had already arranged a test drive with sales person #1. Upon arriving, Tammy explained that they were going to share the sales commission although she completely dominated the conversation and deal. 3) The Internet quote was lower than the price they offered me in person and I was told the Internet quote was an error. (The Internet quote was honored.) I asked for a copy of the Carfax report but was told that it was not available any longer because they had marked the car as sold. (I later downloaded it by retrieving it from the Crown web site, as my car was still listed for sale.) 4) The purchase process was terribly long, especially as I was paying with a certified check. This led to ... 5) Sales person #1 reached the end of his day and left. Unfortunately, he had the only key to my car in his pocket. 6) The GM offered to have the car delivered and for an extra key to be cut. Half way on our way home from St. Pete to Palm Harbor, they called and said sales person #1 had come back with the key. We returned to pick up the car. 7) By now, it was rush hour. And it started raining and was getting dark. I flipped on the headlights and my wife, ahead of me in her car, called me to tell me that one of the headlights was out. 8) We called the next day and left a message for Tammy about the headlight. We received no callback. I emailed on Sunday evening that I would be writing to the GM and she responded immediately that I would be contacted the next morning by the Used Car Manager. No call was ever received. 9) I wrote a letter to the GM about the above and received a call from Tammy saying they wanted to make this right and asked me to bring the car in. My letter included that information that the power locks didn't work and they obviously knew this but failed to tell me this while considering the purchase. The Carfax report stated that the lights had been serviced by Crown. 10) I brought the car in and Tammy wrote down that the following needed to be fixed: a) headlight; b) fog light; c) power locks; and d) key fob. 11) Tammy contacted me via email instead of phone about picking up the car. 12) I picked up the car very early, around 8:30 AM. I was simply handed the keys without any information of what was done. The car wasn't even sprayed down. 13) The headlight was fixed. No other issue was resolved. No key, as promised by the GM verbally, was ever provided. I had to have a 2nd key cut at $175 by Mazda. 14) No follow-up call was ever received to see if I was satisfied. I obviously did not make an outgoing call to Crown as I feared any further complaint would be like sending your steak back because it wasn't cooked properly and you don't know exactly what happened to your steak once you sent it back. This was an extremely disappointing experience. We are planning on buying a second car and Tammy and the dealership were aware of this, but there is no way we will even consider any Crown dealership. More
by slaghuis
Employees Worked With
Tammy Wagner
