Crown Buick GMC

Looking for a new Vehicle I was looking for a new truck or Jeep and my brother just bought a Ford Edge from here and he took me to meet with Kevin Brown that’s who sold him his I was looking for a new truck or Jeep and my brother just bought a Ford Edge from here and he took me to meet with Kevin Brown that’s who sold him his ford and I looked a Chevy truck and a Jeep Grad Cherokee overland and I bought a the Jeep and I will say my experience here was great it was first class they gave me what I wanted on my trade in and Kevin gave me a great deal and fixed the few things with Jeep I asked him to fix Kevin was first class I will buy here again and recommend anybody I know to buy here and ask for Kevin Brown too More

Made buying a car a pleasure Made buying a car a pleasure. No pressure. Great salesman. Competent and completely knowledgeable. A real asset to Crown! Patiently answered all of my Made buying a car a pleasure. No pressure. Great salesman. Competent and completely knowledgeable. A real asset to Crown! Patiently answered all of my questions. More

awesome Great service my rep was patient, very informative about the product we purchased. He was also helpful with the overall great experience we received b Great service my rep was patient, very informative about the product we purchased. He was also helpful with the overall great experience we received buying our 1st GMC Buick. Thanks Alex for all your hard work. The Stewart Family More

Excellent experience This is the 3rd vehicle we have purchased from Crown. They are excellent to deal with and make the buying experience very easy. Exceptional communicat This is the 3rd vehicle we have purchased from Crown. They are excellent to deal with and make the buying experience very easy. Exceptional communication throughout the process. More

Unsatisfying The check engine light was Mercer resolved in the last visit. It was turned off by Tech. Informed Mr. Larry Oggs of my problem who was very concern. S The check engine light was Mercer resolved in the last visit. It was turned off by Tech. Informed Mr. Larry Oggs of my problem who was very concern. Service advisor was nice but even with the advice and recommendations by GM TECH, I was told by the advisor, no solution was found. This was after keeping my vehicle 3 weeks. Advisor said she and their Tech. were frustrated. Consider trading it in nothing else they could do. Really. More

Satisfied customer Inspected vehicle and suggested needed repairs to keep my Buick performing as it did when it was new. With my Enclave being almost 9 years old it may Inspected vehicle and suggested needed repairs to keep my Buick performing as it did when it was new. With my Enclave being almost 9 years old it may be time to trade in. More

Oil change I was in for a regular oil change service. I had obtained four coupons for free oil changes, two manufacturer and two comp when I bought the car two y I was in for a regular oil change service. I had obtained four coupons for free oil changes, two manufacturer and two comp when I bought the car two years ago. When I picked up the car they said I had to pay because a coupon had expired and I used the last available to me six months earlier. I didn’t complain. I paid the bill and left. This is the third vehicle I have bought from this dealer in eighteen years. The least they could have done was waive the one expired coupon and let this oil change be on them. NOT GOOD CUSTOMER SERVICE IS WHAT I CALL THAT. I’m done. More

Service Department I was semi pleased with the service completed to my vehicle on my most recent visit to GMC, however I am still awaiting a phone call concerning an iss I was semi pleased with the service completed to my vehicle on my most recent visit to GMC, however I am still awaiting a phone call concerning an issue since October of 2018, which has not been resolved. I informed the Service Dept the issue is still open and they promised to give me a call, which I have yet to receive since I left there two weeks ago. More

check engine light on I would have given you 5 star rating but when i called to bring my car in I was told to be there for 8:30 and I was. I left the dealership for awhile I would have given you 5 star rating but when i called to bring my car in I was told to be there for 8:30 and I was. I left the dealership for awhile when i called 2 hours later the car had not even been looked at. At other dealerships when i was told a time to bring my car in that was an appointment. I made it clear that I had traveled 2 hours to get there and needed my car fixed or I needed to know if I had to leave it. As soon as I explained this again which I had already told the person that i dropped it off to in the morning that and I had said it to the person when I made the appointment, once the communication issue was resolved my car was fixed within an hour. More

Great service! Courtney Schmalz is a great service advisor fast and friendly; she will be honest and up front with you. Definitely go see her if you have any vehicle Courtney Schmalz is a great service advisor fast and friendly; she will be honest and up front with you. Definitely go see her if you have any vehicle issues More