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Crown Buick GMC
St. Petersburg, FL
3,701 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday Closed
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,701 reviews
March 22, 2016
#1 Customer Service Sale Consultant Mr. Mike Clark was awesome!! It is very hard to find great customer services and dealing with Mr. Clark was overall great experience or what I would c Mr. Mike Clark was awesome!! It is very hard to find great customer services and dealing with Mr. Clark was overall great experience or what I would call a perfect experience. A perfect experience is something that a customer loves to receive from an organization. More
by Ms L Thompson
Employees Worked With
March 19, 2016
Bad customer service I took my car for service....I end up paying more than one hundred dollars just for checking the issues because the service guy said that warranty did I took my car for service....I end up paying more than one hundred dollars just for checking the issues because the service guy said that warranty didn't cover any of those problems. The only thing the did was to reset the radio screen that really still have the same issue. What I really didn't like was his attitude when he wanted me to pay to have those issues fix from my pocket and I told him that I didn'the have that kind of money. His voice and attitude wasn't what I expected. Bad service . More
by gmc review
Employees Worked With
Dave Biagi
March 19, 2016
Excellent service from an honest guy Dave is one of the best Coustomer service guys in the buisness I've been in multiple times and have never been lied to surprised or let down by Dave w Dave is one of the best Coustomer service guys in the buisness I've been in multiple times and have never been lied to surprised or let down by Dave when I go in he is the only one I will deal with. More
by Jeremybarnes
Employees Worked With
Dave Biagi
March 18, 2016
Oil change and recall Thanks for the great service.We are from Canada and have oil changed and a recall fixed on our 3500 GMC truck.Thanks so much.See you next year. Thanks for the great service.We are from Canada and have oil changed and a recall fixed on our 3500 GMC truck.Thanks so much.See you next year. More
by Dennis
March 17, 2016
The visit could not have gone better! I had a 10:00 a.m. appointment. I was greeted right on time. I was brought to the desk of the service advisor, William Hevel. He couldn't have been I had a 10:00 a.m. appointment. I was greeted right on time. I was brought to the desk of the service advisor, William Hevel. He couldn't have been more welcoming...with a wonderful smile! It was decided that there was a problem with the air conditioner on the passenger side of the car. I was informed it would take a while. I was offered a ride back to the condo. The driver who took me home was so friendly! He made what could have been an uncomfortable ride a PLEASURE!! Later that day they called to say our car was ready and the driver was on his way back to pick me up! The car is fine and I couldn't have had a better experience at Crown Automotive!!! More
by GMC...Grandma's Magnificant Car
Employees Worked With
March 17, 2016
Wonderful Staff Amy Simpson made the experience a pleasure. She is very honest & knowledgeable. I never felt pressured to buy right away. Amy let me know about al Amy Simpson made the experience a pleasure. She is very honest & knowledgeable. I never felt pressured to buy right away. Amy let me know about all the options available. I would highly recommend dealing with her. More
by friday3311
Employees Worked With
Amy Simpson
March 16, 2016
Tammy Wagner should be "SalesPerson of the Decade".. Got in touch with Crown Buick GMC last week via the online chat....was told the service manager would get back to me about the question I had and that Got in touch with Crown Buick GMC last week via the online chat....was told the service manager would get back to me about the question I had and that they had emailed me the information I had requested, Well, none of that happened, something I'm not surprised at. Never have had any good response or treatment from the service dept. there. Yesterday, Tammy called and left a Birthday message on my phone. Something she didn't have to do, I bought my car over a year ago.... But that is what makes Tammy, Tammy. I called her back to thank her for the greeting, then passed along the delay from the Service dept and the issue I was having. In less than 3hrs, I had all the informantion I needed and then some. If I ever need another vehicle and have to do business that way, Tammy has mine..... Goes above and beyond every time. More
by nightrn1@gmail.com
Employees Worked With
March 15, 2016
excellent service Service was for 30,000 mile checkup and service. Personnel were courteous, kept me updated during the process, and time was kept to a minimum. All a Service was for 30,000 mile checkup and service. Personnel were courteous, kept me updated during the process, and time was kept to a minimum. All appreciated. Very good experience overall. More
by julinkster123
Employees Worked With
March 15, 2016
first service and luggage rack install for GMC Yukon Chris was very polite, professional and helpful. My service was done quickly and he called when he said he would. The luggage rack was also quickly Chris was very polite, professional and helpful. My service was done quickly and he called when he said he would. The luggage rack was also quickly installed and he answered questions with cheer and accuracy. Very willing to help and go above and beyond. Thanks! More
by marisa j.
Employees Worked With
Chris Sullo
March 15, 2016
Extremely customer oriented this is the most customer oriented service department I have ever used.The whole process is designed to make the customer feel that they are going to this is the most customer oriented service department I have ever used.The whole process is designed to make the customer feel that they are going to be taken care of. Their process/program should be used as training course for other dealerships. More
by Bourbon LaChance
Employees Worked With
Greg Berry
