Crown Acura - Service Center

1st experience with Service Department Had appointment for the complimentary 60 day service checkup for my new RDX. Outstanding experience from beginning to the end. Chris Sanborn did an ex Had appointment for the complimentary 60 day service checkup for my new RDX. Outstanding experience from beginning to the end. Chris Sanborn did an excellent job of showing me around and keeping me informed throughout the entire process. Extremely professional and I look forward to having all my maintenance done at Crown. More

Great Service Best service I ever received at an auto dealership. Chris was outstanding! I would highly recommend Chris and the service department. I was in and Best service I ever received at an auto dealership. Chris was outstanding! I would highly recommend Chris and the service department. I was in and out in an hour. More

Welcoming I took my Acura ILX for an oil change. My service consultant, John Shaw was very welcoming and personable. He went out of his way to get me the servic I took my Acura ILX for an oil change. My service consultant, John Shaw was very welcoming and personable. He went out of his way to get me the service I needed plus a little extra within my tight budget. Thank you John. More

Vehicle Service I scheduled a service visit with John Shaw for a very early Saturday morning. I specifically called John to schedule appointment because of my prior I scheduled a service visit with John Shaw for a very early Saturday morning. I specifically called John to schedule appointment because of my prior excellent experiences with his knowledge, personable nature and just seemingly going beyond expectations. Again he was the consummate professional. Richard Tuetken More

Disappointed withe the reliability of Acura vehicles. Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is Taking the engine oil consumption test and the mileage was copied incorrectly, the form states: starting mileage is 70,781, and the actual mileage is 75,182. Had my oil changed in August and the mileage was 72,628, have the record. In addition, the one quart of oil was added and was 0W-20 viscosity and the MDX manual states 5W-20. Lastly, I stated that I burn between one half to one quart of oil every 4,000 miles and John stated that was normal. However, I shouldn't burn any oil between oil changes on a Honda made product. There is a problem that I'm burning any oil and I observe that Acura is "not" standing up to their responsibility and fixing this problem. I'm also observing that service writers may be programmed to state that this is normal. It's not, and that's why I'll never purchase another Acura vehicle. They're substandard quality and far exceed the repairs of other moderately reliable vehicles. John is a very personable and professional individual that I had the pleasure to work with, but understand that his hands are tied because of the apparent negative direction that Acura is probably issuing to its dealerships. These are my observations. There should be a recall and Acura won't acknowledge that fact. I don't blame John for the misrepresentations. I want to be clear that this not a negative rating against John, but I'm disappointed in the quality of the Acura product. They are substandard quality. More

Great attitude and service, lots of space to work!!!! I had the pleasure of working with John Shaw recently Crown Acura. This was my first time at this dealership. I wanted an oil change and there were I had the pleasure of working with John Shaw recently Crown Acura. This was my first time at this dealership. I wanted an oil change and there were a few medium to small issues I needed to correct with my Acura. I am big on customer service. From the time I pulled up I was treated with a smile and walked to John. He was very knowledgeable and recommended only the services I needed at the time. A big thing for me I work remote for my job so I like to work at the dealership while I wait on my car. The dealership has lots of space to do just that!! When I asked John if there was a good place to take a call he took me to an empty office and I was able to work take calls. It was great!! Additional there was an issue with a tire that another place had completed. Instead of just telling me the issue he took me into the garage and showed me on my car. I have been to other Acura dealerships in the area multiple times. They are rude and have very little space to wait on your car or even work. I will definitely be back at this place. More

Great experience Ashlee and Keith from finance were spectacular! I wasn’t the easiest case and they took their time to find me the best price and fit! They also expre Ashlee and Keith from finance were spectacular! I wasn’t the easiest case and they took their time to find me the best price and fit! They also expressed great interest for my military service. Ashlee was patient and stayed an hour late just to show me how to work the bells and whistles ! Great experience. Will go back for my next car :) More

Always the best! Bart Bartley is an incredible service advisor. He is welcoming and kind. He explains everything in easy to understand way. He brings a high level of p Bart Bartley is an incredible service advisor. He is welcoming and kind. He explains everything in easy to understand way. He brings a high level of professionalism and a welcoming personality that makes you feel at home. I would highly recommend him for any service needs for your Acura. More

Service experience Had my first oil change at the dealership on 03/28. Chris was very friendly and got the car back in less than 40 minutes. Thank you. Had my first oil change at the dealership on 03/28. Chris was very friendly and got the car back in less than 40 minutes. Thank you. More

Honest and caring customer service I was treated very nice during my service visit, which isnt always the case at other dealerships. And they followed up on the issues I was having inst I was treated very nice during my service visit, which isnt always the case at other dealerships. And they followed up on the issues I was having instead of discounting me. I'm in the market for a new vehicle. I will be buying from Crown. More