Crown Acura - Service Center

Service and recalls Got all the work done on time. Went for a nice walk and then enjoyed coffee and cookies in the wait room. The wait didn’t seem as long. Got all the work done on time. Went for a nice walk and then enjoyed coffee and cookies in the wait room. The wait didn’t seem as long. More

B1 Service John Shaw is an excellent Service Advisor; knowledgeable, thorough, and friendly. Appointments are easy to make on-line and are honored. Also honore John Shaw is an excellent Service Advisor; knowledgeable, thorough, and friendly. Appointments are easy to make on-line and are honored. Also honored are coupons and specials saving the customer money. I never heard the word "no" from John and he promised to research and share with me a solution to my complaint about Acura brakes squealing. I really felt he listened to me as he addressed my needs and concerns. More

John Shaw is my new bestie! My father has owned an Acura for many years. He fell ill recently and the car needed service. I offered to help take care of it. His only instruction My father has owned an Acura for many years. He fell ill recently and the car needed service. I offered to help take care of it. His only instruction was that I deal only with John Shaw. Now I know why. John's communication, patience and overall care was extraordinary. Not gonna lie....this dealer is is hall from my house. But totally worth the trip! Best experience I've ever had at a car dealership! More

Service on my Acura Bart Bartley is a excellent service advisor! Never fails to explain maintenance procedures on my Acura. He adds to the fine staff at Crown Acura. Than Bart Bartley is a excellent service advisor! Never fails to explain maintenance procedures on my Acura. He adds to the fine staff at Crown Acura. Thank you Bart! More

Great Customer Service John Shaw is easy to deal with and his customer service is always on point. The dealership is clean, accommodating with snacks, phone charges, and com John Shaw is easy to deal with and his customer service is always on point. The dealership is clean, accommodating with snacks, phone charges, and comfortable seating. More

Excellent service and excellent communication from Bart Bartley my service advisor. I would recommend them highly and let you know that the communication with what was going on with my automobile was 100% Bartley my service advisor. I would recommend them highly and let you know that the communication with what was going on with my automobile was 100% excellent More

John Shaw is an excellent service representative. He is personable, knowledgeable, polite, professional and friendly. Crown Acura service is always on point. Appointments are easy to make and honored in a personable, knowledgeable, polite, professional and friendly. Crown Acura service is always on point. Appointments are easy to make and honored in a timely manner. The waiting area is fully stocked with snacks, fresh baked cookies and gourmet coffee. Once the vehicle is serviced it’s also washed. I always leave Crown Acura with a smile and feeling confident my vehicle has been well cared for. More

Logan Lane -- Highly recommended! Although I didn't purchase my Acura at Crown Acura, I go there for my routine maintenance because I know and trust the service consultants I work with Although I didn't purchase my Acura at Crown Acura, I go there for my routine maintenance because I know and trust the service consultants I work with. I always schedule with Logan Lane as he is knowledgeable, empathetic, and gives a high level of customer service every time whether it's a small request or a handful of needed services involving a loaner vehicle. Logan advises, but doesn't push or pressure for any type of gain; he's down to earth with his customers. He is sharp when it comes to needed services and what is necessary vs. what services can be put off until it's within my budget. Thank you Logan! More

Trustworthy and Professionalism I met Service Consultant Logan Lane for the first time when I arrived to have my car serviced. My primary consultant was out for the day. Mr. Lane was I met Service Consultant Logan Lane for the first time when I arrived to have my car serviced. My primary consultant was out for the day. Mr. Lane was very helpful and professional while going over the needs of my car. He gave me a detailed printout of exactly what needs to be repaired or replaced as a priority and explained it. He also informed the that he did not rotate my tires because they needed to be replaced nor will he charge me for the service. Now I appreciate his honesty because some would have charged me and sent me on my way. I appreciate Logan’s honesty and I’ll definitely recommend anyone who’s looking for a trustworthy and honest Service Consultant at Crown Acura in Clearwater, FL. More

Regular oil change Was able to get in and out in a short time. Waiting area is comfortable and you are easily able to work while waiting. John Shaw is a great service Was able to get in and out in a short time. Waiting area is comfortable and you are easily able to work while waiting. John Shaw is a great service consultant. He is very personable and knowledgeable about the maintenance needed in order of importance. More