Crown Acura - Service Center

Genuinely concerned and awesome service! I think I have the most considerate Service Advisor there is, We are all in this crazy Covid-19 pandemic but I needed to have service done on my vehi I think I have the most considerate Service Advisor there is, We are all in this crazy Covid-19 pandemic but I needed to have service done on my vehicle. I was apprehensive about getting this done but also knew it was needed. John greeted me although socially distanced, with a big smile and reassurance that every CDC recommendation was being followed. John even wiped down a pen and once my vehicle was ready, he walked me to it and then wiped down my door handle and steering wheel! Crown Acura is truly a class act as is John Shaw. Thank you and stay safe! More

Fabulous emergency service! Was preparing to return to Canada after 2 months in Florida. 2 days before our departure the alternator on our RDX failed and we were left dead on the Was preparing to return to Canada after 2 months in Florida. 2 days before our departure the alternator on our RDX failed and we were left dead on the side of the road. I had spoken to Julian earlier that day about an indicator on the dash so when we broke down I immediately phoned him. He was amazing. He made arrangements for the car to towed to the dealership and then had the work classified as emergency which some one working on it asap. He then expedited the shipping of the replacement alternator. After all of this we were on our way home on;y one day late.Through the entire process he kept us fully advised as to what was going on and what the final timing would be. He made what could have been a horrid experience into one which was simply an inconvenience. Great work!! More

65 day courtesy inspection Brought my ILX in to get my courtesy inspection. Julian Bitar was my service advisor. He explained everything thing to me and answered all my question Brought my ILX in to get my courtesy inspection. Julian Bitar was my service advisor. He explained everything thing to me and answered all my questions. He also kept me updated on the progress. More

excellent service Very polite and attentive , goes the extra mile . Jullian is excellent and very efficient. he sses to be knowledgeable . He took his time explaining t Very polite and attentive , goes the extra mile . Jullian is excellent and very efficient. he sses to be knowledgeable . He took his time explaining to me how to pair my phones in the system. More

Helpful and generous service I brought my vehicle in to repair a nail in the tire without an appointment. Bart was able to fit me in and give timely updates on the process and ETA I brought my vehicle in to repair a nail in the tire without an appointment. Bart was able to fit me in and give timely updates on the process and ETA. I always enjoy working with Bart as he has a ready smile, patient demeanor and always gets me back on the road as efficiently as possible. He went beyond this time. Always a pleasure. Many thanks for this positive experience! More

Never fails me I took my new RDX in for a "pitstop". The salesman sets it up and told me the date and time. When I arrived, of course, no appointment. Bart was aw I took my new RDX in for a "pitstop". The salesman sets it up and told me the date and time. When I arrived, of course, no appointment. Bart was awesome and got me squeezed in even on a busy Saturday. Thank you so much!!! More

Courteous and efficient service On a short notice, Bart pulled all of my service needs together efficiently as usual. He set up my car to run and feel like new again. He suggested it On a short notice, Bart pulled all of my service needs together efficiently as usual. He set up my car to run and feel like new again. He suggested items that needed service that I was unaware of and it paid off. The work was competed in the promised time frame and he personally took care of the payment as the computers were down at that time. Always courteous and takes the time to talk to the customers and make them understand the needs of their vehicles. More

Great Dealership Julian Bitar was very helpful and exceptionally professional but still down to earth. Did a great job explaining everything. I had no questions and Julian Bitar was very helpful and exceptionally professional but still down to earth. Did a great job explaining everything. I had no questions and left completely informed. I have bought 2 cars from these guys and they have not disappointed. More

Logan Lane did an excellent job in servicing my MDX. His attention to every detail was very good. There were no last minute surprises. The quote he initially gave us was right on. attention to every detail was very good. There were no last minute surprises. The quote he initially gave us was right on. More

I recently had a service done at Crown Acura in Clearwater, FL and my service advisor, Logan Lane,was terrific. He was clear and concise about what needed to be done to my car and was very scrupulo Clearwater, FL and my service advisor, Logan Lane,was terrific. He was clear and concise about what needed to be done to my car and was very scrupulous about presenting me with all of my options. After I made decisions about what should be done to my 2018 MDX the cat was taken quickly, the work was done in the time I was told and the car was even cleaned nicely. Logan even gave me a good recommendation for lunch near the dealership. I will definitely ask for Logan again. More