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1,371 Reviews of Crown Acura - Service Center
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November 19, 2020
Awesome Customer Service. Julian is always prompt, professional and polite! I highly recommend him for service! Julian is a ROCK STAR! He also remmebers you from your last service visit! professional and polite! I highly recommend him for service! Julian is a ROCK STAR! He also remmebers you from your last service visit! More
by KJVZM
Employees Worked With
Julian Bitar
November 18, 2020
I am very pleased with the Crown Acura dealership for their expert work and knowledge about my Acura especially from the help of Julian Bitar a great representative of your dealership. A great and helpfu their expert work and knowledge about my Acura especially from the help of Julian Bitar a great representative of your dealership. A great and helpful guy. More
by David T Hite
Employees Worked With
Julian Bitar
November 18, 2020
Since purchasing my TLX in 2015 I've gone to Crown Acura for service. Thanks Bart for always providing great service (and being flexible when my schedule changes)! for service. Thanks Bart for always providing great service (and being flexible when my schedule changes)! More
by Stephanie C
Employees Worked With
November 16, 2020
I would like to thank Julian Bitar & Crown Acura for "again" helping me when I need it. I called Julian on a Saturday morning after getting a flat from debris from a storm. I told Julian of my situation "again" helping me when I need it. I called Julian on a Saturday morning after getting a flat from debris from a storm. I told Julian of my situation & He said come on down. Within an hour of getting to Crown Acura, I had a new tire (happy for tire insurance) & on my way. I've been using Crown Acura for over 20 years now & they continue to provide amazing service with professionalism & courtesy. More
by gkholman
Employees Worked With
Julian Bitar
November 13, 2020
I had a long standing issue with my car that was not diagnosed by previous staff, but Julian Bitar took the time to not only get the issue diagnosed, but fixed and covered under my warranty. At this vis diagnosed by previous staff, but Julian Bitar took the time to not only get the issue diagnosed, but fixed and covered under my warranty. At this visit, they stated the issue was finally reproduced and the transmission was the issue, but it was no longer under warranty despite it being the SAME long-standing issue they failed to diagnose on multiple prior occasions; therefore it was deemed to be not covered (terrible customer service btw)!! After discussing the number of times I HAD REPORTED the issue while UNDER WARRANTY previously, the dealership agreed with Julian to cover the repairs. I appreciate his help and willingness to listen, as well as do the right thing for us as customers. Acura could use more employees like Julian. More
by gunnerabby
Employees Worked With
Julian Bitar
November 12, 2020
John Shaw he’s become more than just my dealership/service contact, he has become a trusted friend that I look forward to seeing every time my car indicates it’s time for service. He goes a dealership/service contact, he has become a trusted friend that I look forward to seeing every time my car indicates it’s time for service. He goes above and beyond in his ability to express empathy every time he delivers the cost exhibiting his authentic understanding of family budgeting and adjustment of unexpected charges. I leave smiling every time! More
by Dr.annemjackson
Employees Worked With
November 09, 2020
John Shaw is hands down an excellent service advisor. Been going to him for years and recommend him to family and friends. It's always a pleasure. Thank you John! Been going to him for years and recommend him to family and friends. It's always a pleasure. Thank you John! More
by Pam A.
Employees Worked With
November 09, 2020
John Shaw took great care of me on my visit for an oil change. Pleasantly surprised my 1st oil change was complimentary. Been coming to Crown Acura for some time now and I highly recommend John Shaw for s change. Pleasantly surprised my 1st oil change was complimentary. Been coming to Crown Acura for some time now and I highly recommend John Shaw for service advisor. I've always had good service and good car buying experiences at Crown More
by phfl1964
Employees Worked With
November 04, 2020
Excellent job. Polite, professional and BART BARTLEY answered all my questions with out hesitation. Kudos to you and thank you for the car wash. Marilyn Kimball answered all my questions with out hesitation. Kudos to you and thank you for the car wash. Marilyn Kimball More
by marilyn.kimball
Employees Worked With
Other Employees :
John Shaw has been my go to man with any problems and has always stirred me in the right way. Another excellent employee.
November 04, 2020
I took my car in today for a regular service, for the first time. My service rep Julian Bitar was so kind. He followed up with me quickly, and I was out the door. Nice experience! first time. My service rep Julian Bitar was so kind. He followed up with me quickly, and I was out the door. Nice experience! More
by cwalker
Employees Worked With
Julian Bitar
