Crown Acura - Service Center

John Shaw to the rescue again! ! This time with my new 2024 RDX on 17 May. With all the construction going on in our area my RDX’s (I’ve had three over the past 12 years) have beco ! This time with my new 2024 RDX on 17 May. With all the construction going on in our area my RDX’s (I’ve had three over the past 12 years) have become “magnets” for picking up nails. Very frustrating. John’s assisted me with probably 6 different instances—a few only required a plug but the others required a new tire. This time, I had contacted John near to closing time concerning a weird thumping noise similar to a flat tire. Yet all the tire pressures were reading normal. John, wonderful as always, immediately said to bring it in and I said I’d be there first thing in the morning. Well, when I got in my RDX at 6am the pressure in my right front tire had dropped 2 points. So I knew there was a leak of some sort and fortunately made it from my home near St Pete Beach up to Crown Acura before the pressure dropped a couple more points. The “low tire pressure” sensor finally clicked on just as I was turning into the Acura service bay. John was right there to help me and checked out my tires. Sure enough he found a huge screw/bolt on my right front tire and promptly had my RDX in with the mechanic to see if tire could be plugged—unfortunately it was punctured too far to be salvaged. John was great about getting the service done quickly and I was back on the road within an hour! John is so courteous and always there for his clients. I’m grateful for so many times over the past 12 years to have had John help me with emergency repairs and regular maintenance. Thank you so much! More

John has been our contact in service for almost 20 years. He has always been great to us and we appreciate him! Always super helpful and goes above and beyond for customers. He has always been great to us and we appreciate him! Always super helpful and goes above and beyond for customers. More

Customer service is exceptional here. My service advisor Bob Bartley was so informative and nice. My service advisor Bob Bartley was so informative and nice. More

Great customer service and quality work. Clean, snack and waiting areas are very nice. Friendly service. Clean, snack and waiting areas are very nice. Friendly service. More

Outstanding service after I needed a repair while traveling near Clearwater. Highly recommend Bart as an advisor. Personable, explained everything clearly, and went out of his way to ease my travel p traveling near Clearwater. Highly recommend Bart as an advisor. Personable, explained everything clearly, and went out of his way to ease my travel pains. More

John & Crown Acura are perfection. The entire experience once I enter the doors are nothing but professional, friendly, has such a homey feel. Thanks for everything always, Steph. The entire experience once I enter the doors are nothing but professional, friendly, has such a homey feel. Thanks for everything always, Steph. More

Overall great experience at Crown, Logan is awesome always a professional, his team is superb always a professional, his team is superb More

Excellent service , John Shaw is always extremely professional and polite. Always a great experience working with him at Crown Acura professional and polite. Always a great experience working with him at Crown Acura More

John Shaw is amazing. He knows cars and even a brief description of the problem is enough. He'll point the techs to the right place and off they go. He's so friendly and h He knows cars and even a brief description of the problem is enough. He'll point the techs to the right place and off they go. He's so friendly and helpful, I love this dealership! More

John Shaw helped us with a last minute service request. He is very helpful. Great service! He is very helpful. Great service! More