Crown Acura - Service Center

John Shaw in the service department was fantastic. The friendly professional service was outstanding and very convenient. The gentleman and the service department not only put my mind at ease but also The friendly professional service was outstanding and very convenient. The gentleman and the service department not only put my mind at ease but also provided complimentary wash and vacuum of my vehicle. Would totally recommend this dealership . More

I'm very Discussed how mechanics steady trying to rip innocent people off. I thought if I take my Acura SUV to such a big name place and by having a Acura I would get a great service. Well i was very wro innocent people off. I thought if I take my Acura SUV to such a big name place and by having a Acura I would get a great service. Well i was very wrong. Let me tell you what great service I got. There is nothing great about this place/service except bunch of rip-off mechanics and manager that doesn't care what his mechanics throw at him. Whatever Crown Acura Mechanic say is wrong with a vehicle Bert "the manager" except it instead of making sure that really the problem..They lie to him and he fulls for it. I brought my car to Crown Acura 3+ months ago and I was told that my alternator needs to be fixed And several other things. I end up not fixing my car there because my husband told me it doesn't sound like anything wrong with my alternator and told me to get a second opinion, and i did. I took the vehicle to another mechanic and there was absolutely nothing wrong with the alternator 3+ months later I'm still driving on the same alternator and no issues. The only thing that needed to be fixed is my differential need it a new replacement. I still have my written estimate that I received from the manager Bert at Crown Acura that says everything that needed to be fixed and out of all those things only one problem end up getting fixed by a different mechanic and my car is driving like it’s bran new again. They also charge me $300 for checking my SUV and giving me wrong answers, WHY?. I gave 3+ month before I’m leaving this feedback. I want to make sure nothing was wrong with what got fixed and to make sure it wasn’t something else or the alternator and it definitely not the alternator. Please BEWARE who you give your car to. Even a big place like Crown Acura tries to rip you off. More

Excellent service at Crown Acura dealership. We are very happy and pleased to know that our car will be serviced and maintained in an excellent manner. We would like to highly recommend Mr. Bill We are very happy and pleased to know that our car will be serviced and maintained in an excellent manner. We would like to highly recommend Mr. Bill Knopke for his many years of knowledge in the Auto industry and all of his associates. More

Bart is very knowledgeable and I trust his judgment. He is a rare gem! One of the reasons I would buy another Acura… He is a rare gem! One of the reasons I would buy another Acura… More

Crown Acura has been an excellent Auto Dealership, John Shaw in Service has been outstanding to work with. He thoroughly explains what is needed, is personable, and very professional. The work has always Shaw in Service has been outstanding to work with. He thoroughly explains what is needed, is personable, and very professional. The work has always been completed quicker than promised and done right the first time. I highly recommend John Shaw and Crown Acura to anyone looking for a totally positive experience !! More

So yesterday, after about a year and a half of ignoring a sound its been making. I brought my truck to John to check it out. I only ever heard it when I was in enclosed area like driving up the walls on both sound its been making. I brought my truck to John to check it out. I only ever heard it when I was in enclosed area like driving up the walls on both sides to my parking garage, etc. I told them the sound was a clacking like when youre a kid and you put playing cards in the spokes of the wheels. 🤣 happy to report John brought me in to the shop to show me what it was! My back license plate cover only had the screws in the top and even they were loose. So license and cover would move and "clack. Cheapest fix ever and very happy with John and Crown Acura for always being honest and friendly 🤣 (finally had a transmission fluid flush too) Im just a girl. Lol More

My car died; battery. Got a jump and went right to my dealership. John Shaw was eager to help. John is professional, funny, kind, and efficient. He got me in and out witho Got a jump and went right to my dealership. John Shaw was eager to help. John is professional, funny, kind, and efficient. He got me in and out without any hiccups. Love Crown and John is the bomb! Thank you John for making my day brighter! More

Bart is great to work with. He was very friendly and professional at the same time. He kept me posted on the progress of my service. My service appointment was handled efficient He was very friendly and professional at the same time. He kept me posted on the progress of my service. My service appointment was handled efficiently and professionally. More

Great service experience. John Shaw handled our visit and was extremely helpful and went out of his way to make sure we were taken care of in an efficient manner. Service was John Shaw handled our visit and was extremely helpful and went out of his way to make sure we were taken care of in an efficient manner. Service was done quickly and we were treated the best. Thanks to John professionalism. More

Bart was very professional, efficient , and a pleasure to deal with. the service appointment was on time and was very courteous to my time deal with. the service appointment was on time and was very courteous to my time More