Crown Acura - Service Center

Bart provided outstanding service managing my maintenance appointment. He communicated timely and often and made sure all my questions were answered. Definitely recommend him for all your car service needs appointment. He communicated timely and often and made sure all my questions were answered. Definitely recommend him for all your car service needs. More

My recent regularly scheduled service was a prime example of what excellent customer service is all about. My service repreasentative Bart Bartley greeted me on arrival, explained in detail what this serve w of what excellent customer service is all about. My service repreasentative Bart Bartley greeted me on arrival, explained in detail what this serve would entail, and gave me an estimated completion time, which was right on the mark! Crown Acura is indeed fortunate to have someone like Bart Bartley on their service staff. More

John Shaw has been my service advisor for over 20 years. He's the main reason I keep returning. Very honest. something you don't normally say about a dealership, right? He's the main reason I keep returning. Very honest. something you don't normally say about a dealership, right? More

It was a pleasure to have the services done on my 2022 MDX. John Shaw is a professional and always ensures our services are completed in a timely manner. Way to go John!! MDX. John Shaw is a professional and always ensures our services are completed in a timely manner. Way to go John!! More

SUPERB SERVICE! A sincere thank you to John Shaw for yet another first-rate service and pleasurable experience at Crown Acura on 13 December 2022. John always ensu A sincere thank you to John Shaw for yet another first-rate service and pleasurable experience at Crown Acura on 13 December 2022. John always ensures your appointment goes smoothly and as quickly as possible. And he effortlessly keeps tabs on the work being done and provides you updates throughout the service. I’ve been going to John for several years now and he is a “class act” especially when it comes to his trademark integrity and customer engagement. This time was no different! John also was wonderful about getting me the B1 service at the best possible price. Bottom line, I wouldn’t go anywhere else but to John and Crown. Thank you so much!! More

We are always impressed with the top quality service we receive at Crown Acura! John Shaw has been taking care of our vehicles for many years! Deal with confidence! receive at Crown Acura! John Shaw has been taking care of our vehicles for many years! Deal with confidence! More

When I bought my MDX in 2019 from Crown Acura, I did not expect service to rival what I'd had for years at the local Lexus dealer. How pleasantly surprised I have been with Crown Acura. The car is trouble expect service to rival what I'd had for years at the local Lexus dealer. How pleasantly surprised I have been with Crown Acura. The car is trouble free, and any little glitches I've had have been taken care of efficiently and so pleasantly I almost look forward to going to the Dealership. Especially I've come to trust and enjoy working with John Shaw in service. His friendly personality and responsiveness is second to none. He looks out for me at all times regarding anything that needs attention and is under warranty. And did I mention the Dealership itself is fresh, and new, and clean as a whistle!! More

Bart Bartley is a great Service Advisor. Bart kept me advised on the vehicle's progress while I waited. He was thorough with explaining all the services provided and had the service complete Bart kept me advised on the vehicle's progress while I waited. He was thorough with explaining all the services provided and had the service completed in a timely manner. More

Bart was very professional. Great experience well done. Clean facility and details thank you Bart Bartley. Great experience well done. Clean facility and details thank you Bart Bartley. More

I have a 2014 Acura and have been working with Bart Bartely all along. He is knowledgeable and keeps me updated on my car's progress. He explains what service is due for the car and doesn't make me Bartely all along. He is knowledgeable and keeps me updated on my car's progress. He explains what service is due for the car and doesn't make me feel bad if I don't have the funds at that visit and I have to delay the work for the future. More