1,358 Reviews of Crown Acura - Service Center
Best dealership in Tampa Bay Area. Always treated like a VIP. A big thanks to John Shaw for getting my car serviced today before I need to leave town. Always treated like a VIP. A big thanks to John Shaw for getting my car serviced today before I need to leave town. More
I purchased my 2018 Acura RDX from this dealership and have been coming in for my service appointments since then. I am able to make my appointment times online and I always receive a reminder text the da have been coming in for my service appointments since then. I am able to make my appointment times online and I always receive a reminder text the day before. My service advisor, Bart Bartley is a pleasure to work with and is always professional and extremely knowledgeable. I usually wait for my vehicle and Mr. Bartley makes sure it is finished in the time frame he gives me. The service cost estimate is always accurate and my vehicle is delivered to me washed and vacuumed. This is a top notch service department and I highly recommend Mr. Bartley as a service advisor at Crown Acura. More
Thank you Logan and Jeremy with Crown Acura for following through and providing excellent customer service. My car is always left clean and vacuumed after any maintenance. When I did not have time to wait through and providing excellent customer service. My car is always left clean and vacuumed after any maintenance. When I did not have time to wait for a wash, my service advisor Logan let the service department know that I’d be coming in at a later date when he was on vacation to receive my complimentary wash. Not only did he let them know I was coming, but when I was late, Jeremy reached out to let me know that the offer still stood, and they’d be happy to accommodate me whenever I had time. Excellent follow through from both service advisors. More
Logan in the service department is great! He was very helpful and my service was completed faster than promised. Thank you Logan!! He was very helpful and my service was completed faster than promised. Thank you Logan!! More
Clean, nice facilities and great service at this dealership. I always feel well taken care of there. Logan is super nice and very helpful with any questions you have. dealership. I always feel well taken care of there. Logan is super nice and very helpful with any questions you have. More
My Battery was completely dead and I am new to this area John Shaw was unbelievably kind and extremely helpful… He looked up my name calmed my fears and told me I had warranty on the Battery, the friendline John Shaw was unbelievably kind and extremely helpful… He looked up my name calmed my fears and told me I had warranty on the Battery, the friendliness of Crown Acura has me coming back to buy a car for my daughter. Thank you John Shaw!! More
I have leased & used Acura service department for over 20 years. They continue to amaze me with their professionalism & courtesy's. Bart Bartley always treats me with respect & care. Thank again Bart & Crown years. They continue to amaze me with their professionalism & courtesy's. Bart Bartley always treats me with respect & care. Thank again Bart & Crown Acura. You will see me again when I need to lease or get my car serviced. More
The service dept could not have been more unhelpful with the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with t the exception of one lady. I needed a new tire mine ran completely flat. I am out of town I had been up all night helping my son and his wife with their newborn I could find the warranty details and none of the service managers would help me do anything. I finally contracted my original dealer who gave me the details. Eventually Bart called them and arranged the paperwork after asking me if I could pay for it first! So much for customer profiling ! As I said I had been up all night with a new horn I had all 4 tires replaced but rest assured I will never return to this dealership They made me feel completely irrelevant More
I’m new to the area and will definitely return here for my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! my maintenance! Bart, the Service Advisor, was professional, knowledgeable and courteous. The BEST! More