Crown Acura - Service Center

BRIAN WENT TO BAT FOR ME WITH THE MANUFACTURERS REP TO GET MY TRANSMISSION REPLACED AT A HUGE DISCOUNT. HE ALSO SAW TO IT THAT I HAD A LOANER TO USE FOR THE WEEK THAT MY CAR WAS BEING SERVICED.THE SERVICE GET MY TRANSMISSION REPLACED AT A HUGE DISCOUNT. HE ALSO SAW TO IT THAT I HAD A LOANER TO USE FOR THE WEEK THAT MY CAR WAS BEING SERVICED.THE SERVICE DEPARTMENT AT CROWN IS BY FAR THE BEST IN ALL CATEGORIES IN MY OPINION. More

JOHN ALWAYS TAKES GOOD CARE OF ME. HE GETS ME IN AND OUT QUICKLY. hE IS ALWAYS DOING HIS BEST TO SAVE ME MONEY. A while ago I had my job eliminated due to Medicare reimbursement cuts. When my car came OUT QUICKLY. hE IS ALWAYS DOING HIS BEST TO SAVE ME MONEY. A while ago I had my job eliminated due to Medicare reimbursement cuts. When my car came in for service it needed some major work. Obiviously loosing my job and everything I didn't have the money and John worked with me on it so that I could get the service work done at a reduced amount. He always makes me feel like I am a very special customer. He is the only one at the dealership that I will deal with. More

This was my first experience with Crown Acura's service department. A friend recommended John Shaw who she has worked with for a very long time. I was greeted immediately. I just needed a battery but compa department. A friend recommended John Shaw who she has worked with for a very long time. I was greeted immediately. I just needed a battery but compared with prior car service centers i have been to, this place far exceeded my expectations. Service was friendly and prompt. More

I want to coomend crown acura for assistance in helping me replace a cracked dashboard on my 2005 tl. They helped me get 90 per cent assistance from the manufacturer and did a great job replacing the entir me replace a cracked dashboard on my 2005 tl. They helped me get 90 per cent assistance from the manufacturer and did a great job replacing the entire dashboard. They did it in a very timely manner and the car looks brand new. Thank you to fine folks at crown acura for a great job. More

I've purchased 2 cars from Crown Acura because of their I've purchased 2 cars from Crown Acura because of their service. The service is done in a timely matter. I've never had an issue in the 10 plus year I've purchased 2 cars from Crown Acura because of their service. The service is done in a timely matter. I've never had an issue in the 10 plus years I've been going there. John Shaw is professional, caring and trustworthy. He's the reason I travel an hour to get an oil change for my MDX. More

We purchased a car from Crown Acura and have continued our relationship with the dealership because of the great service. John Shaw is a large part of this and has made typically stressfull and unpleasant our relationship with the dealership because of the great service. John Shaw is a large part of this and has made typically stressfull and unpleasant situations very smooth. We have recommended numerous friends. More

It is always easy scheduling appointments with Crown Acura. Even if I need to reschedule, John is very accomodating and works with my schedule to make sure it is convenient for me. He is concientious Acura. Even if I need to reschedule, John is very accomodating and works with my schedule to make sure it is convenient for me. He is concientious in making sure my maitenance log book is kept up to date and strives to get me out of the dealership within the time frame quoted. if he isn't able to meet the deadline, he adjusts the price to make up for the extra wait. More

I got into my TL at 7am and the battery was dead. I called the Acura Roadside Assistance number and was quickly speaking to a friendly person who scheduled someone to my home and, he was there in less called the Acura Roadside Assistance number and was quickly speaking to a friendly person who scheduled someone to my home and, he was there in less than 30 minutes! Leaving my house at 8am and while driving toward Crown Acura, I called the service department where I lamented to John Shaw my battery dilemma and also told him I knew I didn't have an appointment but it was a "battery emergency" and I was already "exceptionally late for work"! (Most mornings if I'm late to work it isn't an issue but on this day the state department was there to meet with us and I really needed to be on time.) I also told him I would be there ASAP but the morning traffic was its usual and I would be there as soon as I could. He politely said, "I'll clear the traffic path for you!" Of course, this remark instantly calmed me; we laugh and I made my way to the dealership. Upon my arrival, John had the paperwork ready for me to sign and I patiently waited for my new battery. By 9am I was on the road to work! By the way, John personally walked me to my car, opened the door and wished me a better rest of the day! What a guy! Thanks so much, Renee Sutter More

John has been our service adviser since 1999 and we can always count on him to provide us with outstanding service. My husband and I have had four TLs and we trust John to take care of them for us. One of always count on him to provide us with outstanding service. My husband and I have had four TLs and we trust John to take care of them for us. One of the things I most appreciate about John is the fact that he always looks out for our best interests and saves us money when possible. In all the years that we've owned Acura cars we have never taken them anywhere else than Crown Acura for service or tires. The dealership can thank John for our loyalty! Pat Eckel More