Crown Acura - Service Center

I've purchased 2 cars from Crown Acura because of their I've purchased 2 cars from Crown Acura because of their service. The service is done in a timely matter. I've never had an issue in the 10 plus year I've purchased 2 cars from Crown Acura because of their service. The service is done in a timely matter. I've never had an issue in the 10 plus years I've been going there. John Shaw is professional, caring and trustworthy. He's the reason I travel an hour to get an oil change for my MDX. More

We purchased a car from Crown Acura and have continued our relationship with the dealership because of the great service. John Shaw is a large part of this and has made typically stressfull and unpleasant our relationship with the dealership because of the great service. John Shaw is a large part of this and has made typically stressfull and unpleasant situations very smooth. We have recommended numerous friends. More

It is always easy scheduling appointments with Crown Acura. Even if I need to reschedule, John is very accomodating and works with my schedule to make sure it is convenient for me. He is concientious Acura. Even if I need to reschedule, John is very accomodating and works with my schedule to make sure it is convenient for me. He is concientious in making sure my maitenance log book is kept up to date and strives to get me out of the dealership within the time frame quoted. if he isn't able to meet the deadline, he adjusts the price to make up for the extra wait. More

I got into my TL at 7am and the battery was dead. I called the Acura Roadside Assistance number and was quickly speaking to a friendly person who scheduled someone to my home and, he was there in less called the Acura Roadside Assistance number and was quickly speaking to a friendly person who scheduled someone to my home and, he was there in less than 30 minutes! Leaving my house at 8am and while driving toward Crown Acura, I called the service department where I lamented to John Shaw my battery dilemma and also told him I knew I didn't have an appointment but it was a "battery emergency" and I was already "exceptionally late for work"! (Most mornings if I'm late to work it isn't an issue but on this day the state department was there to meet with us and I really needed to be on time.) I also told him I would be there ASAP but the morning traffic was its usual and I would be there as soon as I could. He politely said, "I'll clear the traffic path for you!" Of course, this remark instantly calmed me; we laugh and I made my way to the dealership. Upon my arrival, John had the paperwork ready for me to sign and I patiently waited for my new battery. By 9am I was on the road to work! By the way, John personally walked me to my car, opened the door and wished me a better rest of the day! What a guy! Thanks so much, Renee Sutter More

John has been our service adviser since 1999 and we can always count on him to provide us with outstanding service. My husband and I have had four TLs and we trust John to take care of them for us. One of always count on him to provide us with outstanding service. My husband and I have had four TLs and we trust John to take care of them for us. One of the things I most appreciate about John is the fact that he always looks out for our best interests and saves us money when possible. In all the years that we've owned Acura cars we have never taken them anywhere else than Crown Acura for service or tires. The dealership can thank John for our loyalty! Pat Eckel More

Customer of Crown Acura for a few years now. Sales experience was great a few years ago when I purchased my vehicle, as was the service. Service department is very pleasant and a joy to deal with. I h experience was great a few years ago when I purchased my vehicle, as was the service. Service department is very pleasant and a joy to deal with. I highly recommend visiting this dealership. I will be back. More

Steve was very pleasant and delivered friendly conversation a long with excellent service. not only was he extremely knowledgeable his about products he did everything, i believe, in his power to conversation a long with excellent service. not only was he extremely knowledgeable his about products he did everything, i believe, in his power to save me from unnecessary costs as well i over heard the same quality of service given to every one in the show room. More

John has been my service advisor for the past 15 years. I have always been treated with the utmost respect. Every dealing with him has been nothing short of professional. In addition, he has gone out of his have always been treated with the utmost respect. Every dealing with him has been nothing short of professional. In addition, he has gone out of his way to make sure everything is done to my satisfaction. I was in for warranty work today and returned to pick up my vehicle. It was pouring rain. Although my car was in a spot close to the door, he actually went out in the rain, got the car and drove it up under the covering for me! It's the little things like this that keep a customer coming back. Thanks! More

Hands down, Mr. Shaw gives phenomenal customer service. I know that when i take my car in for service, i can trust what he is telling me and know he's not just trying to make a dollar. I also have friends t know that when i take my car in for service, i can trust what he is telling me and know he's not just trying to make a dollar. I also have friends that go to this dealership and refuse to see anyone other than Mr. Shaw. This says volumes about him. I recommend him often as i know he will take care of everyone i send to him. It is also very refreshing to see someone that truly loves his job as Mr. Shaw does. I hope that his supervisor recognizes him as the outstanding employee he is and treats him accordingly. If i were in their business, i would do everything in my power to make sure he worked for me. Thank you for giving me this opportunity. It is truly deserved. More

Thank you, John Shaw, for exceptional customer service. I was very pleased with your outstanding customer service skills. Thank you for the effecient repair work that my car needed that was done in a time I was very pleased with your outstanding customer service skills. Thank you for the effecient repair work that my car needed that was done in a timely manner. I am 100% satisfied customer and will refer you to anyone. More