Crown Acura - Service Center

I give this dealership the highest possible scores because of my experiences I've had with service associate Dan Victory. Since day one Dan has always provided me with the highest level of customer se because of my experiences I've had with service associate Dan Victory. Since day one Dan has always provided me with the highest level of customer service. I always feel comfortable taking my vehicle there and always look forward to working with him. He is very trustworthy. More

John is superb in providing advice and being a customer advocate. He always finds a way to assist when I've reached out to him for the unexpected service calls as well as the regular check ups. He per advocate. He always finds a way to assist when I've reached out to him for the unexpected service calls as well as the regular check ups. He personifies Acura and the Crown team. I can see why they have such a great reputation!!! It's truly a pleasure to have John there as my Service Advisor. More

I just purchased a brand new Acura RDX and came back for my 30 day pit stop (what a cool service!). John was very accommodating to my schedule. He saw me on time and made sure I got out of there when I need my 30 day pit stop (what a cool service!). John was very accommodating to my schedule. He saw me on time and made sure I got out of there when I needed to so I could make another appointment. THANK YOU! :) Always a friendly, great experience when I go in. More

I made a call about getting my car checked out (light came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting i came on over the weekend), and I had an appointment set up within the hour with Bart Bartley. He was incredibly personable and professional getting it all taken care of. I waited a bit until he came back with the diagnostic report and he said it was something covered under warranty but they needed to order a part. It would be in the following day and he asked if I would like a loaner. I opted for it out of convenience and received a call the following day asking if I wanted to come up later that afternoon or the following morning. If I wasn't out and about already I would have waited, but I figured I might as well head over. I got there a bit earlier than expected (trying to avoid traffic) and waited to fill out my papers and get my keys. Bart made my experience painless, but then again every service employee at Crown has been pleasant to work with. More

The Crown Acura service department has been a pleasure to work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to wo work with. Dan Victory has been my service advisor for the last few years and he provides exceptional customer service. He is always a pleasure to work with. Particularly important to me is that the service department has been able to accommodate my hectic schedule with an occasional last minute service or loaner vehicle when a more lengthy maintenance visit is required. The customer service has been outstanding. As a result, I have not had the car serviced at any other location since purchasing the car new at Crown in 2009, The whole team has gone above and beyond to earn my business and loyalty. More

I've been going to Crown for many years for service for my Acuras. And for each and every one of those visits John Shaw has been absolutely amazing! He is extremely knowledgeable and clearly explains for my Acuras. And for each and every one of those visits John Shaw has been absolutely amazing! He is extremely knowledgeable and clearly explains everything before and after every vehicle service. I have 2 other Acura dealers that are much closer to my home but I choose to make the 1 hour drive each way to Crown solely because of Jphn Shaw and the service team!!! The quality of service one of the main reasons I now own 4 Acuras and have recommended them to all of family and friends!!! More

Took our daughter's 2006 Nissan Altima in for service. Dealt with John "JJ" Johnson (GSM)(previous dealings with JJ have been pleasant and produced satisfactory results), and Steve Stidam in Service. Bot Dealt with John "JJ" Johnson (GSM)(previous dealings with JJ have been pleasant and produced satisfactory results), and Steve Stidam in Service. Both gentlemen were cooperative, speedy with diagnostics and information, and easy to work with. I highly recommend this dealership because they treat their customers like family and with respect and cooperation, ensuring a "win-win" for all concerned. More

Who would think having one's vehicle serviced would be such a pleasant experience. Jonh Shaw made my experience a pleasure. I was very impressed by customer service that seemed so genuine and thorough. such a pleasant experience. Jonh Shaw made my experience a pleasure. I was very impressed by customer service that seemed so genuine and thorough. I will request John Shaw as my service go to person at Crown Acura. More

John Shaw uses his knowledge and integrity in this specialized area of Acura Car Repair. I trust Crown Acura and John Shaw to treat my car like family. specialized area of Acura Car Repair. I trust Crown Acura and John Shaw to treat my car like family. More

This was my 1st time having my 2008 TL serviced at Crown Acura. John Shaw was highly recommended by a friend I work with and that's why I brought my car to Crown. John was very friendly and professional. Acura. John Shaw was highly recommended by a friend I work with and that's why I brought my car to Crown. John was very friendly and professional. I was even offered a special or coupon that was sent to existing customers on your mailing list. This was great because in today's economy any savings is welcomed. My car was finished when John said it would be and returned to me vacuumed and washed! Thank You John!! I would certainly send family or friends to John and I will be seeing John for my next service! More