Crown Acura - Service Center

John Shaw is a professional and committed to his work. Excellent customer service. Great job! Excellent customer service. Great job! More

Bart again was amazing! I had some rim work done due to an off-roading experience. I was skeptical on getting the rim “patched” as I feared it wouldn’t look very good. Wit I had some rim work done due to an off-roading experience. I was skeptical on getting the rim “patched” as I feared it wouldn’t look very good. With Barts reassurance we proceeded with the patchwork. They did an AMAZING job. The rim looks brand new. I also had a car sensor issue and Bart went out of his way to fix that for me as well! I couldn’t thank Bart enough for everything he’s done for me so far! He is a great asset to Acura. I trust him and his judgement! THANK YOU BART! More

Above and Beyond Post-Hurricane(s) 27 Sept-14 Oct Two monster hurricanes in 2 weeks and Assistant Service Manager John Shaw was as SENSATIONAL as ever and STEADFAST in a crisis! He calmly and expertly c monster hurricanes in 2 weeks and Assistant Service Manager John Shaw was as SENSATIONAL as ever and STEADFAST in a crisis! He calmly and expertly coordinated all facets of the Insurance claim processing (including taking endless phone calls with insurance reps, etc) for my saltwater-flooded RDX which was deemed a total loss. I’ve been with John for over a decade and I’m now on my fourth RDX. I’m not exaggerating when I say that no matter the situation John’s impressive and he makes everything seem so effortless when you know it’s complicated and truly a lot of work behind the scenes. I couldn’t be more grateful for all he did to assist me from the moment I contacted him the morning after Helene while we were both dealing with my Insurance representatives and working to find a tow truck company available to take my RDX to Crown. John was so understanding and already working to expedite the process. (And he was expertly juggling all this when there were so many other clients who were in similar situations with flooded cars being brought in). Of course, John didn’t stop there with the Service aspect—he was also instrumental in ensuring I was immediately in process for a new replacement RDX. He had already engaged the wonderful Crown General Manager Sophie Morris and Sales Advisor Richard Morris to assist me! Thank you yet again John —you’re superb and the entire team at Crown is exceptional when it comes to looking out for your customers. Even epic hurricanes can’t deter you!! More

I had a recall part on my Integra; and Bart made sure to get me in as soon as possible and prioritized me and my vehicle. He was able to snag the parts I needed same day with no hassle. They took great ca get me in as soon as possible and prioritized me and my vehicle. He was able to snag the parts I needed same day with no hassle. They took great care of my car after the service and even washed it for me! The details don’t go unnoticed and thank you Bart for being the BEST! More

John Shaw was my service advisor on October 5, 2024. I had my vehicle towed there overnight with a flat tire. He was very punctual with his responses and promised to have me out the same day. He fulfill I had my vehicle towed there overnight with a flat tire. He was very punctual with his responses and promised to have me out the same day. He fulfilled his promise and I was back on the road within three hours. I highly recommend Crown Acura in Clearwater. More

Recently brought in my RDX to be serviced with Logan Lane, and, as usual, it was a wonderful experience! We've worked with Logan many times and I can't recommend him enough. Very professional and person Lane, and, as usual, it was a wonderful experience! We've worked with Logan many times and I can't recommend him enough. Very professional and personable, and always kind and clear when explaining things to us. His ability to be both thorough and efficient is always impressive as well. He definitely makes service appointments a breeze. We appreciate you, Logan! More

Quick and effective service. Explained services to be completed and future services required with costs. Explained services to be completed and future services required with costs. More

Your service department is excellent. Particularly, John Shaw. His level of care and concern are most appreciated. Thank you. Particularly, John Shaw. His level of care and concern are most appreciated. Thank you. More

Brought my TL once again for service with John Shaw. the car has over 250k miles - and still going strong because John makes sure to keep it in top shape. He's serviced that car since it was "born" as the car has over 250k miles - and still going strong because John makes sure to keep it in top shape. He's serviced that car since it was "born" as he has my other two. He's honest and friendly and doesn't tell me I need service that I don't need. Keep up the good work! More

I bought my second Acura MDX from Crown and just had it serviced for the first time. Bart Bartley is my service advisor and has been since 2016. He is extremely helpful, personable and caring. I trust h serviced for the first time. Bart Bartley is my service advisor and has been since 2016. He is extremely helpful, personable and caring. I trust him to advise me on the care of my beautiful new car! Thank you Bart! More