Crown Acura Richmond

Once my husband negotiated the sales price, completing the purchase was seamless. This was our 2nd purchase in 18 months at this dealership . the purchase was seamless. This was our 2nd purchase in 18 months at this dealership . More

Communicates very well, and does an Excellent job. My advisor Chris is great guy thanks My advisor Chris is great guy thanks More

Excellent service-beginning to end. Thank you for your professionalism and attention to detail. Price was fair as well. Thank you for your professionalism and attention to detail. Price was fair as well. More

I went in expecting the worse and left very satisfied because the problem was very minor. Thanks Mike because the problem was very minor. Thanks Mike More

I normally do not like shopping for cars however, Crown Acura made my car buying experience enjoyable. There were no pushy, over the top salespeople. From the minute I walked onto the lot, I was treated wi Acura made my car buying experience enjoyable. There were no pushy, over the top salespeople. From the minute I walked onto the lot, I was treated with respect, my needs were listened to, and I was made to feel comfortable in my new car search. More

For the most part I have been very satisfied however when purchasing my vehicle I was not told that the car did not come with a spare tire. I was not offered the option of buying a spare kit at that time and purchasing my vehicle I was not told that the car did not come with a spare tire. I was not offered the option of buying a spare kit at that time and thus found out the hard way that I’ve been traveling around without a spare. This is very upsetting to me. I have purchased many cars in my lifetime and they have all come with a spare. I understand that this is something me with certain vehicles and it is not known by most people that I have shared my unfortunate situation that I found myself in. Informing the customer of this should be a MUST at the time of purchase. In this situation I feel that Acura let me down! In all other aspects I have no complaints. More

The service advisor always keeps you informed on how it's going and of any additional repairs. going and of any additional repairs. More

Alton is always courteous, helpful, and knowledgeable! !! Making appointment is always easy! Price of parts and service is reasonable. !! Making appointment is always easy! Price of parts and service is reasonable. More

Alton is always incredibly helpful, professional, and kind. He takes great care of the car and make sure that you are ready to go. He carefully balances making sure you have all of the service you need, kind. He takes great care of the car and make sure that you are ready to go. He carefully balances making sure you have all of the service you need, but never is pushy or makes you feel like you need unnecessary service. More

Excellent service department and great people that go out of their way to ensure customers satisfaction! of their way to ensure customers satisfaction! More