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Crown Acura Richmond

Richmond, VA

4.9
730 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 730 reviews

November 02, 2024

Mike was very polite, efficient, and friendly. My service was completed in a timely manner. More

by cindytimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Jamel Chatman, Manny Badias
November 02, 2024

William is the best representative and the service is amazing. I’ve never had a bad experience More

by glasgowkara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
November 02, 2024

Buying from Crown Acura was a wonderful experience. The entire staff, and in particular our salesman David Burks provided excellent customer service! More

by ekmzrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Anthony Easter, Josh Alford
November 01, 2024

As always, Crown Acura Service dept gave me an immediate appointment to install a door handle, installed the handle perfectly and resolved a problem due to the car’s age. Great job and kudos to Chris for h More

by drmcgowandds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
October 31, 2024

With all the money I spent and a month later and my vehicle is still not registered is very UNEXCUSABLE! I'm very dissatisfied with this service! More

by agree0813
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Burks, Josh Alford, Kevin Johnson
Nov 06, 2024 -

Crown Acura Richmond responded

I'm sorry to hear about your experience with our dealership. We strive to ensure that all customers receive honest service and reliable vehicle inspections. Please reach out to me directly so I can look into this matter further and work toward a resolution. Matt Perry, General Manager, (804) 273-9633

October 31, 2024

Work was performed timely and accurately. Service advisor has excellent to deal with. I would recommend this dealership. More

by centurion95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Alford
October 31, 2024

An excellent car buying experience. Chris Wren was great to work with. He was very friendly and helpful during the entire process. I would recommend Crown Acura in Richmond if you More

by Tabathafeild
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wren
October 30, 2024

As always they are the kindest group of people. They take the best of care of me and my car. More

by kristin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford
October 30, 2024

My car was brought in for State inspection and work for a minor recall notice. The process for making an appt was seamless and easy and Alton communicated early about receiving my car and letting me know it More

by Rhonda.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Chapman
October 29, 2024

Excellent customer facing and service rep was very nice. Everything was taken care of with a great deal of care. More

by pranavsap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mehru , Stephen Anokye-Boateng
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