Crown Acura Richmond

My wife bought our TL their and had nothing but good things to say about the dealership. When I needed to have my Integra in for service I asked them to do a complete inspection and let me know if anyth things to say about the dealership. When I needed to have my Integra in for service I asked them to do a complete inspection and let me know if anything needed to be repaired or changed. In doing this I left myself wide open to getting ripped off. Crown Acura didn’t do that though. They gave me a courtesy car and had answers for me in a very timely manner. They told me what needed to be repaired or serviced and didn’t try and sell me anything I didn’t need. They also fixed some small problems without charging me. They will be the only Acura dealer to service my TL or Integra. More

We bought the 2005 TL for my daughter because the car has a high safety rating, has great features - wrap around air bags, blue tooth, great sound system, style and comfort. It's a sweet car. What I didn't e a high safety rating, has great features - wrap around air bags, blue tooth, great sound system, style and comfort. It's a sweet car. What I didn't expect and was very pleased to learn is that Crown Acura, Richmond has an outstanding service department. You're met at the service bay door, they know you by name, quickly service your car and return it clean - inside and out. The service personnel are always courteous & responsive. My next car will be an Acura bought at Crown Acura, Richmond because the sales experience will be exceptional and more importantly, dealing with their service department will always be a pleasure. More

I purchased my car in March 2005. I have had my car in for service several times and have always had a fabulous experience. The service team is we versed in the cars and products they service. I am very h for service several times and have always had a fabulous experience. The service team is we versed in the cars and products they service. I am very happy with the attention provided when I bring in my TSX. I generally speak with Mike when I schedule my service, he is always polite, respectful and knowledgeable. More

Mike and the service staff at Crown consistently provide a superior level of service. They make is as convenient as possible with the availability of courtesy cars. You service needs are always well explain a superior level of service. They make is as convenient as possible with the availability of courtesy cars. You service needs are always well explained and all options given. Mike is extremely knowledgable and always helpful beyond expectations; always polite, helpful and knowledgeable; truly goes that "extra mile" to insure your satisfaction. More

Service went smooth and was given a rental vehicle to allow me the opportunity to continue my day to day transactions, etc without any interruption. They kept the vehicle for approximately 5 days (includ allow me the opportunity to continue my day to day transactions, etc without any interruption. They kept the vehicle for approximately 5 days (including the closed weekend days) in this and the estimate was right around where it was originally promised. More

I went to the dealership for an oil change and tire rotation. Not having an appointment,James worked me in almost right away.James was also able to get a warranty part installed that was ordered earlie rotation. Not having an appointment,James worked me in almost right away.James was also able to get a warranty part installed that was ordered earlier with little extra wait time.Not having a lot of time,getting this service done quickly was important to me.That is why I would rate this service experience as excellent. More

I love Crown Acura and would definitely buy my next Acura from them. The Sales staff is super friendly without being pushy or disingenuine. The Service staff is awesome to work with as well. I could buy an A from them. The Sales staff is super friendly without being pushy or disingenuine. The Service staff is awesome to work with as well. I could buy an Acura anywhere, but because of the stellar customer service at Crown, I couldn't imagine buying from any other dealer. More

Crown Acura Richmond has always serviced my car in short notice and provided a loaner car as requested. Thay have a friendly team to work with and are very knowledgeable about services, parts, etc. At my la notice and provided a loaner car as requested. Thay have a friendly team to work with and are very knowledgeable about services, parts, etc. At my last visit, they also noticed that my state inspection sticker date was about to expire and they provided the inspection service free of charge with my service. More

The people at Crown Acura have been great! I have been having my 2004 Acura TL serviced there for four years now and haven't had a single issue with them. They are always responsive and courtious, and ve having my 2004 Acura TL serviced there for four years now and haven't had a single issue with them. They are always responsive and courtious, and very accomodating. They serve Starbucks coffee and take early service appointments during the week (6:30 AM) which has been very convenient for me. More

Crown Acura's service folks are great. You all got me in and out in 1 hour for an oil change, state inspection, battery replacement and wash. Chris Lutton in particular did an awesome job and even paid p and out in 1 hour for an oil change, state inspection, battery replacement and wash. Chris Lutton in particular did an awesome job and even paid particular attention to my 2 1/2 year old son. I would highly recommend Crown Acura and Chris. More