Crown Acura Richmond

I have purchased two cars from this dealership and truly enjoy working with Mike for servicing my car. He is always so accommodating and prioritizes my needs as quickly as possible. I realize I could take m enjoy working with Mike for servicing my car. He is always so accommodating and prioritizes my needs as quickly as possible. I realize I could take my car anywhere for service but I love the special attention I get from Mike so I choose to go back to the dealership because of this experience. Wendy Glenn More

Always very helpful in getting work done, have never serviced my car anywhere else, 2004 MDX with now 248,000 + miles and it still runs great. Mike Meru has a great attitude and is a pleasure to work w serviced my car anywhere else, 2004 MDX with now 248,000 + miles and it still runs great. Mike Meru has a great attitude and is a pleasure to work with since I first got the car. More

Working with Chris Lutton at Crown has been the best expeerience that i have ever had with any dealership. His customer service is second to none and i would reccomend Chris and the Crown team to anyone expeerience that i have ever had with any dealership. His customer service is second to none and i would reccomend Chris and the Crown team to anyone intrested in Acura products. Chris really listens to the needs/wants of the customer and has fantastic eye for attetion to detail. Each time i am in for service i feel like i am taking delivery of a new car. Thank You Chris for all your help and its always a pleasure to work with you. Thanks Mitch More

I started coming to Crown Acura in 1998 when I bought my RL from them. I keep coming back because of Mike Mereu. His service entered into my last car buying decision--although I wanted an SUV that was lar RL from them. I keep coming back because of Mike Mereu. His service entered into my last car buying decision--although I wanted an SUV that was larger than the MDX, I bought the Honda Pilot because I knew I could still get it serviced by Mike at Crown Acura! More

David made the entire buying process simple, straightforward and stress-less. He was very friendly, helpful and thorough in explaining the car features. Thanks David! straightforward and stress-less. He was very friendly, helpful and thorough in explaining the car features. Thanks David! More

My wife and I had been looking for a car for about 2 weeks, and during that time spoke to countless sales people at various dealerships in Richmond, Va Beach, Hampton, Newport News and other local citi weeks, and during that time spoke to countless sales people at various dealerships in Richmond, Va Beach, Hampton, Newport News and other local cities. The only salesman who seemed to really want to earn our business and kept in touch was Antoine at Crown Acura in Richmond. I finally made my selection there and they were very fair on the price and included additional warranties seeing it was a certified vehicle. Antoine took the time to explain all the features and got the car set up for phones, seating positions and so forth. Antoine has been in contact with us several times after the sale to ensure we we pleased with our purchase by email and also by phone, which really seemed personal, not just an automated mailer. We even received an email of our exact car explaining all of the features. That was nice! I can't say enough good things about Antoine and Crown Acura. Thanks! More

Let me start by saying I kept a spreadsheet for all of the vehicles I've test driven over the past several months (about 15-20). When I walked into Crown Acura, Samuel noticed my notepad but seemed modest the vehicles I've test driven over the past several months (about 15-20). When I walked into Crown Acura, Samuel noticed my notepad but seemed modestly confident and said: "this will be the last car you test drive". And he was correct. Over the next few weeks, he was patient with my dozens of emails and handfulls of calls and texts (yes, you can text him questions and he will answer). When my husband and I walked in two weeks later, the manager James (another great guy...always smiling) recognized me as "the girl with the notepad that knows what she wants". From start to finish (as I'm typing this they are installing remote start on my sexy laptop on wheels.... 19" Diamond cut alloy wheels might I add) they have been everything a girl could ask for (and the best new car buying experience my husband has ever had). I could go on and on (I clearly already have) but long story short, before you decide on your next car purchase just "swing by Crown Acura", (as my husband suggested almost a month ago on our way to another dealership) on Broad St. in Richmond and I'll bet you ladies a pedicure that you won't be disappointed. More

We have always received the best of care and service from Mike Mereu!! He is a real asset to your company!! The only negative I have is the very high expense of returning for service. Mike Mereu!! He is a real asset to your company!! The only negative I have is the very high expense of returning for service. More

I cannot say enough good things about the service department at Crown Acura, espcially Mike Mereu. In fact, I would continue to buy Acuras so I could keep coming to Crown's service department. Mike department at Crown Acura, espcially Mike Mereu. In fact, I would continue to buy Acuras so I could keep coming to Crown's service department. Mike is always going out of his way to help me. He's professional, kind, and has a great sense of humor. He's honest and I trust him completely with my car, even when he calls to tell me I need to spend $$$$$$$ to fix it. I trust his word and his advice and recommend him to everyone I know with an Acura. I even brought my MOM in there this past weekend to meet him! --chris More