Crown Acura Richmond

Great overall experience. The process of buying my new '09 Acura TL was painless, and I was given a good price for my trade in, and the new car. My saleswoman was very helpful throughout, and has kept in '09 Acura TL was painless, and I was given a good price for my trade in, and the new car. My saleswoman was very helpful throughout, and has kept in contact with me, even though the sale has been completed. More

Terrific service. I've been using crown acura service department for 5 years and have never been disappointed. They go the extra mile so you will. I use them for my Acura and Honda. They always work t department for 5 years and have never been disappointed. They go the extra mile so you will. I use them for my Acura and Honda. They always work to make sure I am completely satisfied. Highly recommended. More

We were so pleased with Charlotte Birch who sold us the car. She could NOT have been any nicer or more thorough and patient. Also, we had had the car 6 hours and drove it out of town. We locked the keys in car. She could NOT have been any nicer or more thorough and patient. Also, we had had the car 6 hours and drove it out of town. We locked the keys in the car and Charlotte and Mark cut a key and FEDEXed it to us overnight. This was way above the call of duty. I have owned the car for only 24 hours and am already thrilled with the service. Thanks, Crown, for taking care of us. Barbara Wiltshire More

The Acura team did a fantastic job. Mary is AWESOME! I would consider my self high maintenance and she did a wonderful job making me feel great and getting everything I needed done in the promised time. T would consider my self high maintenance and she did a wonderful job making me feel great and getting everything I needed done in the promised time. Thanks Mary – because of you I continue to be a huge Acura fan. More

Mary went far above and beyond any customer service I have ever received. My car was outside of a covered warranty and she fought with Acura to ensure that I didn't need to pay for an expensive repair t have ever received. My car was outside of a covered warranty and she fought with Acura to ensure that I didn't need to pay for an expensive repair that was not my fault. I can not recommend higher. More

The Acura Service team is #1 especially Mike Mereu. Mike always takes good care of me when I call and come in for service. I have had my TL for 10 years and over 200K miles. Because of the personal and go always takes good care of me when I call and come in for service. I have had my TL for 10 years and over 200K miles. Because of the personal and good service received, I have always returned to Acura for my service needs. More

I had a problem that arose shortly after leaving the Acura dealership on Monday, August 17th (the problem was unrelated to the service visit). I was at a gas station and called Mike Moreau to ask his o Acura dealership on Monday, August 17th (the problem was unrelated to the service visit). I was at a gas station and called Mike Moreau to ask his opinion on what to do. They sent a service representative to the gas station where I was to assist me (within 10 minutes!). This is an example of the type of service I have come to expect from this dealership. I have dealt with many dealerships through the years, but this is the best. More

Everything was great, as usual! Mike was helpful, funny and thorough. He answered all my questions. My wait was comfortable and minimal. I've been coming for service for nearly 5 years, so it was nice t and thorough. He answered all my questions. My wait was comfortable and minimal. I've been coming for service for nearly 5 years, so it was nice to be recognized and greeted by the serivce staff. Chris said 'hello!' and the rest of the service team was timely, friendly and on the job. No complaints. My car runs great and looks good. More

We purchased our first ACURA from this dealership in 2004. Our experience from the beginning has been excellent !! Our fear was that the positive and responsive attitude of the employees would end with 2004. Our experience from the beginning has been excellent !! Our fear was that the positive and responsive attitude of the employees would end with the purchase of the car. However,to our total delight,this was not the case. Your Service Department is TOPS! We have been greeted and treated with politeness,respect and genuine friendliness by this staff...especially Mike Mereu. We feel that he treats us (and our car) like family. He is very knowledgable,efficient, and we have total trust in his work and recommendations. You are extremely fortunate to have Mike on staff, and we are extremely fortunate to have found him !! Thank you for a wonderful experience. We will certainly consider ACURA very seriously with our next auto purchase. More

Service at Crown Acura is the best I have ever had from a dealer. I own a 2003 CL and have had all routine maintenance and repairs done at Crown. The appointments are available when I request, free shuttle dealer. I own a 2003 CL and have had all routine maintenance and repairs done at Crown. The appointments are available when I request, free shuttle service to my work or a loaner car is always offered, and the work is done as promised at a fair price. The service reps explain what is done and why, and everyone treats me courteously. I recommend this dealer service department very highly. More