Crown Acura Richmond

I have been a customer of the Crown Acura Dealership for 4 years. I bought my MDX new from the dealership and it is the only place I take my car to be serviced. They know me by name when I walk in the doo 4 years. I bought my MDX new from the dealership and it is the only place I take my car to be serviced. They know me by name when I walk in the door and treat me like royalty. From the lovely waiting area, the kids area I have used when I needed my children to be with me for an oil change, or major service, they always either get me in and out quickly or have a FREE loaner at my disposal. These folks really take care of the customer. Great experience! I don't dread having service done, I look forward to it as "down time" in a relaxing environment. Now if only they could add spa treatments...then I might stay there all the time! Sincerely, Danielle Hartman More

I went back for a routine oil change and asked for an investigation on a potential low hum noise. The heavy rain made it difficult to investigate the noise (no charge). They found a screw in one of my ti investigation on a potential low hum noise. The heavy rain made it difficult to investigate the noise (no charge). They found a screw in one of my tires and plugged it free of charge! This is in contrast to some other dealers who charge $75 just for any simple diagnosis and will surely charge for plugging the tire. This level of consistently excellent services makes me a loyal customer of Crown Acura of Richmond - as evidenced by my recent purchase of another Acura from them for my wife. More

I would like to share my entire experience purchasing a pre-owned, certified Acura RL from Crown Acura. First of all, the purchasing process was not the typical high-pressure sale that many of us have exp pre-owned, certified Acura RL from Crown Acura. First of all, the purchasing process was not the typical high-pressure sale that many of us have experienced in the past. Sure, you have to go for the best deal that you can get, and Crown Acura has to make money to stay in business, but we both found a price that we were happy with and the deal was painlessly closed. I recently visited their Service Dept. for a cup holder lid that was malfunctioning and worked with Mary Malas. She was fantastic to work with. She knew her products, was courteous, and considerate of my time. My part came in the next day and Mary had me in and out in less than an hour. I should also mention that this was not the first car that we had purchased from Crown Acura and obviously, went back. I highly recommend them for a purchase of a vehicle and for their Service Dept. Mark Duckworth More

I am a new customer to Crown Acura. From a service standpoint my exposure is limited, but my experience is that they are very focused on customer satisfaction and giving accurate information. They wer standpoint my exposure is limited, but my experience is that they are very focused on customer satisfaction and giving accurate information. They were on time, did the work I requested (options from a new MDX purchase), and had the vehicle cleaned and ready to go upon arrival. More

Always had great service experience. This trip was no exception. Brought it in for the normal oil change. They rotated the tires for free since I had purchased replacement tires there. I had forgot about exception. Brought it in for the normal oil change. They rotated the tires for free since I had purchased replacement tires there. I had forgot about that. Other places probably would not reminded me. I advised them my battery went dead a few weeks ago. They replaced the battery for free (warranty), no proration. Each visit they wash the car for free. More

Although a little pricey, I am satisfied with the Although a little pricey, I am satisfied with the service. It would be nice to have scheduled maintenance service listed online with line items and Although a little pricey, I am satisfied with the service. It would be nice to have scheduled maintenance service listed online with line items and dollar amounts. Although a little pricey, I am satisfied with the service. It would be nice to have scheduled maintenance service listed online with line items and dollar amounts. More

My name is Joyce and my son Hoova and I had the pleasure of talking to Mr. Gary Simpkins who handled our service visit. It is because of Mr. Simpkins kindness and also with keeping us informed of the diffe of talking to Mr. Gary Simpkins who handled our service visit. It is because of Mr. Simpkins kindness and also with keeping us informed of the different services that our car was in need of and the time line in which we should get those things done that I gave crown Acura and Mr. Simpkins the best rating possible. He kept us informed as to when the car would be ready and he walked us out and made sure we were satisfied with the service and the car wash. Mr.Simpkins gave us his card just in case we had any further questions. My son and I enjoyed the conversation we had with him and I must say that this is my 2nd or 3rd time bringing the car in and I have never felt more welcome than I did on October 15, 2009. If all dealerships had someone like Mr. Simpkins, boy would the experience of just sitting around and waiting be wonderful. Mr. Simpkins people skills are excellent and he is very professional he. He showed us how concern he was about our vehicle and about representing his place of employment. Mr. Simpkins should be awarded for his excellence. I give this service experience a 10 plus!!!!!!!!! More

This is a very professional dealership that goes the extra mile in ensuring that not only your car is given great service, but that you, the customer are made to feel welcome and comfortable. It's clear extra mile in ensuring that not only your car is given great service, but that you, the customer are made to feel welcome and comfortable. It's clear they want you to have a good experience and to feel that your business is important to them. The waiting area for service has wi fi--a great touch--and serves Starbucks coffee! More

I usually deal with Mike Meru and have always been impressed with the professionalism and attention that he displays consistantly every time. I was pleased to have Mary assist me last week and was h impressed with the professionalism and attention that he displays consistantly every time. I was pleased to have Mary assist me last week and was happy to see that she is in the same mold as Mike. She was prompt, friendly, and explained my current service and recommended the appropriate future steps. You have a good thing going there with your service staff! More

The ACURA dealership in Richmond, Virginia gives excellent service. I have not purchased a car from this particular dealership, but their service department is incredible. Management and service r excellent service. I have not purchased a car from this particular dealership, but their service department is incredible. Management and service representatives are customer friendly, and very knowledgeable. The service department make it a point to make you feel at ease and at home. They keep you informed and give you options. I just wanted to say THANK YOU for their continued service. More