Crown Acura Richmond

I burned up a whole afternoon trying to purchase an Acura TSX from these clowns. It was a prime example of high-pressure sales tactics. The salesman I dealt with (true name – Ernie), jerked me around so many TSX from these clowns. It was a prime example of high-pressure sales tactics. The salesman I dealt with (true name – Ernie), jerked me around so many times it was not even funny. I told him at the outset of negotiations that I wanted to pay cash, and had limited time for my visit that afternoon. To make a long story short, we went though dialogs like “If I could get your monthly payment down to such-and-so, would you buy the car this afternoon?”. ”I need to talk to the sales manager about that” (then disappears and keeps me cooling my heels for 20min). This guys definitely thought he was slick, and had such a cocky attitude that I nearly walked out of the dealer when I first arrived. When I finally tried to extricate myself from the dealer, they would not give me the keys back to the car I wanted to trade. I finally had to confront the whole crowd of these clowns in the lobby of the dealer, and demand that I get my keys, or I would call the cops.<br><br>Based on my experience with them, I swore I would never set foot in another Acura dealer again (and especially not Crown!).<br> More

We had an appt. for a test drive of the new TL. Although we were about 10 min. late, our salesman was busy, so we had to wait for 45 minutes to test drive. We left and came back. We were shuffled to ano we were about 10 min. late, our salesman was busy, so we had to wait for 45 minutes to test drive. We left and came back. We were shuffled to another jr. salesperson in the meantime. In the course of our negotiation, we were quoted a price for trade-in. Upon calling the dealer back the next day, we were told our trade in was worth $1K less. We called the dealer and told them another dealer had given us a price of X. Crown called back a few minutes later and told us they would honor 110% if we got a quote in writing from the other dealer, they could now give us $1K more for the trade. Finally, a sr. salesman called us back and said we cannot honor that price. I feel like we were given the ultimate run around. Save your energy, go somewhere else. I can't understand how these people were given a Superior Sales/Customer Service rating. More