Crown Acura Richmond

I went to the dealership for an oil change and tire rotation. Not having an appointment,James worked me in almost right away.James was also able to get a warranty part installed that was ordered earlie rotation. Not having an appointment,James worked me in almost right away.James was also able to get a warranty part installed that was ordered earlier with little extra wait time.Not having a lot of time,getting this service done quickly was important to me.That is why I would rate this service experience as excellent. More

I love Crown Acura and would definitely buy my next Acura from them. The Sales staff is super friendly without being pushy or disingenuine. The Service staff is awesome to work with as well. I could buy an A from them. The Sales staff is super friendly without being pushy or disingenuine. The Service staff is awesome to work with as well. I could buy an Acura anywhere, but because of the stellar customer service at Crown, I couldn't imagine buying from any other dealer. More

Crown Acura Richmond has always serviced my car in short notice and provided a loaner car as requested. Thay have a friendly team to work with and are very knowledgeable about services, parts, etc. At my la notice and provided a loaner car as requested. Thay have a friendly team to work with and are very knowledgeable about services, parts, etc. At my last visit, they also noticed that my state inspection sticker date was about to expire and they provided the inspection service free of charge with my service. More

Crown Acura has been a wonderful dealership for sales and service. I have had my Acura serviced there for three years, and it has been an excellent experience. On my last visit, the appointment was promptl service. I have had my Acura serviced there for three years, and it has been an excellent experience. On my last visit, the appointment was promptly made, the service cost less than the estimate, the staff was very courteous, and detailing of the car got into all the nooks and crannies without my asking. As always, I appreciate the courtesy van to and from work. More

The people at Crown Acura have been great! I have been having my 2004 Acura TL serviced there for four years now and haven't had a single issue with them. They are always responsive and courtious, and ve having my 2004 Acura TL serviced there for four years now and haven't had a single issue with them. They are always responsive and courtious, and very accomodating. They serve Starbucks coffee and take early service appointments during the week (6:30 AM) which has been very convenient for me. More

Crown Acura's service folks are great. You all got me in and out in 1 hour for an oil change, state inspection, battery replacement and wash. Chris Lutton in particular did an awesome job and even paid p and out in 1 hour for an oil change, state inspection, battery replacement and wash. Chris Lutton in particular did an awesome job and even paid particular attention to my 2 1/2 year old son. I would highly recommend Crown Acura and Chris. More

As always, I am extremely satisfied with the service that I recently received from the Crown Acura Service Department. Mike (my Service Team point of contact) provided me with all of the information that I I recently received from the Crown Acura Service Department. Mike (my Service Team point of contact) provided me with all of the information that I needed to make an informed decision. Mike is very customer service oriented, and is ALWAYS a pleasure to work with. As always, his explanation of services and recommendations were both accurate and concise. Charles E. Acura TL Owner More

If anyone is looking to buy a car and especially an Acura in the Richmond, VA I would like to recommend Crown Acura. That being said, I have been buying cars from this dealership for the last 7 years and ha in the Richmond, VA I would like to recommend Crown Acura. That being said, I have been buying cars from this dealership for the last 7 years and have always experieced excellent all around service from this dealership. The service department always go above and beyond to satisfy the customer needs and this is one of the main reasons that has kept me loyal as a Crown Acura customer. Also, I would like to mention that my sales experience has been excellent as well! More

I am very satisfied with the services (twice) I recently received from Crown Acura. As always, the work was completed in a timely fashion and the only other thing I can say is Mike, Mike, Mike!!!!!! He is w received from Crown Acura. As always, the work was completed in a timely fashion and the only other thing I can say is Mike, Mike, Mike!!!!!! He is why I keep coming back. He is definitely a great employee and Acura just might want to keep him for a long, long time. Mike makes the customer feel special and more assured that the work will be done with quality in mind and he never turns me down because of workload. Theo Gianakos, General Manager of Crown Acura - Richmond always makes me feel like part of the family and she always takes the time to talk to customers. I have gone to many dealerships where I never see the General Manager, but that is never true ar Crown Acura - Richmond. As long as Mike and Theo are there, I will be there. More

Crown Acura on West Broad St in Richmond provided us a very positive experience. The staff was friendly and responsive to our needs. When we returned for the first oil change on our TL, Mary was there wai very positive experience. The staff was friendly and responsive to our needs. When we returned for the first oil change on our TL, Mary was there waiting for us and the process took just over an hour. I recommend working with this dealership - they are the kind that remember you when you come in. More