Crown Acura Richmond

The service department is friendly and efficient. They get the work done right the first time and I like that they wash my car also. The waiting area is comfortable and Mike and Chris and Mary always go get the work done right the first time and I like that they wash my car also. The waiting area is comfortable and Mike and Chris and Mary always go out of their way to give me excellent service. More

I have been a customer of Crown Acura since February of 2004, when I purchased my TL. The buying experience was very positive; I was helped, not pressured. The first time I required service I decided t 2004, when I purchased my TL. The buying experience was very positive; I was helped, not pressured. The first time I required service I decided to give the Crown Acura service department a try. It is the only place I have taken my Acura ever since. I am a former Mercedes owner and in my opinion, my service experience at Acura has been consistently superior to that I experienced at Mercedes. I have no reservations about recommending Acura vehicles or the Crown Acura Dealership. More

I took my 2003 TL to Crown Acura of Richmond for routine maintenance last week and was very satisfied with the service. My service rep for this visit James Malas was very helpful. When I went to pick up maintenance last week and was very satisfied with the service. My service rep for this visit James Malas was very helpful. When I went to pick up my car James told me he was checking out another customer and would be with me right after that. Observing this his colleague at the next desk Mary Malas proactively offered to help check me out - a great team player. Another positive note for this trip relates to my concern that one of my tire might be wearing unevenly and hence requiring a wheel alignment. After inspection I was told that there was no uneven wear and therefore wheel alignment was not required. I really appriaciated the honesty of the service team. I have been taking my TL to this dealer for all my services since I bought it in 2002 and have worked with all of the current service representatives at different times. My experience has been consistently positive. I would not hesitate to recommend this service team. More

I have been taking my 2004 Acura MDX to the dealership on Broad St, Richmond, VA since I purchased it. I have NEVER had a bad experience. I'm ushered in, queried on my needs, and am kept posted on my vehic Broad St, Richmond, VA since I purchased it. I have NEVER had a bad experience. I'm ushered in, queried on my needs, and am kept posted on my vehicle's status thoughout the service. I appreciate the mailed reminders and coupons, too. One behavior I particularly appreciate is a proactive stance taken by the service team...they apprise me of upcoming services, or borderline issues with my car. The service team provides me with choices...do I want a loaner, a ride, or will I wait...do I want a hand wash, etc. As well, the facility is spotless, and the technicians are as pleasant as the sales staff! On my most recent trip, I needed an inspection, but because I had a cracked windscreen, the car did not pass. Chris completed the administration portion while I got the replacement installed. I returned the next morning, and was done in less than five minutes. This dealership feels more like a partnership. More

Crown Acura of Richmond Service is the BEST service I've ever had from a car dealership. They service my car in a timely manner and they even wash, and vacuum the car every time I bring it in. I'm always ra ever had from a car dealership. They service my car in a timely manner and they even wash, and vacuum the car every time I bring it in. I'm always raving about the service. I will certainly buy from this dealership again, and again. Thank you. More

My wife bought our TL their and had nothing but good things to say about the dealership. When I needed to have my Integra in for service I asked them to do a complete inspection and let me know if anyth things to say about the dealership. When I needed to have my Integra in for service I asked them to do a complete inspection and let me know if anything needed to be repaired or changed. In doing this I left myself wide open to getting ripped off. Crown Acura didn’t do that though. They gave me a courtesy car and had answers for me in a very timely manner. They told me what needed to be repaired or serviced and didn’t try and sell me anything I didn’t need. They also fixed some small problems without charging me. They will be the only Acura dealer to service my TL or Integra. More

We bought the 2005 TL for my daughter because the car has a high safety rating, has great features - wrap around air bags, blue tooth, great sound system, style and comfort. It's a sweet car. What I didn't e a high safety rating, has great features - wrap around air bags, blue tooth, great sound system, style and comfort. It's a sweet car. What I didn't expect and was very pleased to learn is that Crown Acura, Richmond has an outstanding service department. You're met at the service bay door, they know you by name, quickly service your car and return it clean - inside and out. The service personnel are always courteous & responsive. My next car will be an Acura bought at Crown Acura, Richmond because the sales experience will be exceptional and more importantly, dealing with their service department will always be a pleasure. More

I purchased my car in March 2005. I have had my car in for service several times and have always had a fabulous experience. The service team is we versed in the cars and products they service. I am very h for service several times and have always had a fabulous experience. The service team is we versed in the cars and products they service. I am very happy with the attention provided when I bring in my TSX. I generally speak with Mike when I schedule my service, he is always polite, respectful and knowledgeable. More

Mike and the service staff at Crown consistently provide a superior level of service. They make is as convenient as possible with the availability of courtesy cars. You service needs are always well explain a superior level of service. They make is as convenient as possible with the availability of courtesy cars. You service needs are always well explained and all options given. Mike is extremely knowledgable and always helpful beyond expectations; always polite, helpful and knowledgeable; truly goes that "extra mile" to insure your satisfaction. More

Service went smooth and was given a rental vehicle to allow me the opportunity to continue my day to day transactions, etc without any interruption. They kept the vehicle for approximately 5 days (includ allow me the opportunity to continue my day to day transactions, etc without any interruption. They kept the vehicle for approximately 5 days (including the closed weekend days) in this and the estimate was right around where it was originally promised. More