Crown Acura Richmond

I have worked with Mike Mereu in the service department for the past 10 years. Mike is such a pleasure to deal with. I have bought both of my Acuras from Carmax and have taken my car to him for most of my for the past 10 years. Mike is such a pleasure to deal with. I have bought both of my Acuras from Carmax and have taken my car to him for most of my service needs. He has always gotten me the best price possible and arranged for a technician to conduct diagnostic tests on my car before doing any work that may need to be done. When I felt as though I had been taken advantage of by a national brake shop, I took the car to Mike to have it looked at. He arranged for a technician to look at the car for free so that I could prove to the brake shop that the car was not worked on properly. I then had Acura fix the car at the expense of the brake shop. I am more than pleased with the quality of service that I have gotten from everyone at Acura, especially Mike. No matter what most people say about dealerships being more expensive for getting work done, I will take my car to Acura from now on for all of my service needs. More

Mike always gets me the service I want. I'm at 211,000 and he has been there with me the whole way. I must admit that in over 40 years of owning cars and dealing with automotive service, Mike stands head and he has been there with me the whole way. I must admit that in over 40 years of owning cars and dealing with automotive service, Mike stands head and shoulders above all of them. I truly believe he is looking out for my interests, couldn't ask for a better service Rep! More

I purchased a used Acura RL from CarMax a few years ago I purchased a used Acura RL from CarMax a few years ago and when it came time to purchase a new car we went to Crown Acura. What a pleasure it was I purchased a used Acura RL from CarMax a few years ago and when it came time to purchase a new car we went to Crown Acura. What a pleasure it was to do business with the sales department - we got a 2008 Acura and we love it. I do have to comment on their service department - they are pleasant, have smiling faces (YOu don't see that with the other service dept that I use for a different car), always explain exactly what will be done and why - I really appreciate that. Mike Mereu is the person I talk with when my car is being serviced and I really appreciate how professional and friendly he is. We have purchased many cars for ourselves and 3 children over the years and this is probably the best car dealership we have done business with since moving to Richmond 30 years ago. More

Of the many car dealer service departments I have experienced in my lifetime, the Crown Acura Service Department of Richmond, Virginia, is, by far, the best. It is outstanding in every category---qu experienced in my lifetime, the Crown Acura Service Department of Richmond, Virginia, is, by far, the best. It is outstanding in every category---quality, efficiency, friendliness, and helpfulness. I highly recommend this exemplary group of service professionals. John V. Moeser More

With the busy schedule I have, Iam always looking for ways to save time. I would like toi save money too. I got a great deal on my MDX and the service since has been excellent. I plan to buy more acuras ways to save time. I would like toi save money too. I got a great deal on my MDX and the service since has been excellent. I plan to buy more acuras from this dealership. First they are great cars and second the service is very good. More

Bought our MDX in 2004 - logged 85,000 miles so far. Great vehicle. Always serviced at Crown Acura in Richmond in spite of the fact they are an hour away from our home. Easy in easy out. Loaner when Great vehicle. Always serviced at Crown Acura in Richmond in spite of the fact they are an hour away from our home. Easy in easy out. Loaner when necessary. Quality work which has lead to the high level of satisfaction we have had. More

Great overall experience. The process of buying my new '09 Acura TL was painless, and I was given a good price for my trade in, and the new car. My saleswoman was very helpful throughout, and has kept in '09 Acura TL was painless, and I was given a good price for my trade in, and the new car. My saleswoman was very helpful throughout, and has kept in contact with me, even though the sale has been completed. More

Terrific service. I've been using crown acura service department for 5 years and have never been disappointed. They go the extra mile so you will. I use them for my Acura and Honda. They always work t department for 5 years and have never been disappointed. They go the extra mile so you will. I use them for my Acura and Honda. They always work to make sure I am completely satisfied. Highly recommended. More

We were so pleased with Charlotte Birch who sold us the car. She could NOT have been any nicer or more thorough and patient. Also, we had had the car 6 hours and drove it out of town. We locked the keys in car. She could NOT have been any nicer or more thorough and patient. Also, we had had the car 6 hours and drove it out of town. We locked the keys in the car and Charlotte and Mark cut a key and FEDEXed it to us overnight. This was way above the call of duty. I have owned the car for only 24 hours and am already thrilled with the service. Thanks, Crown, for taking care of us. Barbara Wiltshire More

The Acura team did a fantastic job. Mary is AWESOME! I would consider my self high maintenance and she did a wonderful job making me feel great and getting everything I needed done in the promised time. T would consider my self high maintenance and she did a wonderful job making me feel great and getting everything I needed done in the promised time. Thanks Mary – because of you I continue to be a huge Acura fan. More