Back

Crown Acura Richmond

Richmond, VA

4.9
724 Reviews

8704 West Broad Street

Richmond, VA

23294

Directions

By Type

Showing 724 reviews

December 07, 2009

I went back for a routine oil change and asked for an investigation on a potential low hum noise. The heavy rain made it difficult to investigate the noise (no charge). They found a screw in one of my ti More

by Bayshore66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
November 30, 2009

I would like to share my entire experience purchasing a pre-owned, certified Acura RL from Crown Acura. First of all, the purchasing process was not the typical high-pressure sale that many of us have exp More

by quacker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary Malas, Service Manager
November 28, 2009

I am a new customer to Crown Acura. From a service standpoint my exposure is limited, but my experience is that they are very focused on customer satisfaction and giving accurate information. They wer More

by robair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Atkinson and Chris Lutton
November 23, 2009

Always had great service experience. This trip was no exception. Brought it in for the normal oil change. They rotated the tires for free since I had purchased replacement tires there. I had forgot about More

by paulmqt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1
November 12, 2009

Although a little pricey, I am satisfied with the Although a little pricey, I am satisfied with the service. It would be nice to have scheduled maintenance service listed online with line items and More

by robertshaath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Simpkins
November 06, 2009

My name is Joyce and my son Hoova and I had the pleasure of talking to Mr. Gary Simpkins who handled our service visit. It is because of Mr. Simpkins kindness and also with keeping us informed of the diffe More

by jto1110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Gary Simpkins
October 30, 2009

This is a very professional dealership that goes the extra mile in ensuring that not only your car is given great service, but that you, the customer are made to feel welcome and comfortable. It's clear More

by seminarysue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Moreau
October 29, 2009

I usually deal with Mike Meru and have always been impressed with the professionalism and attention that he displays consistantly every time. I was pleased to have Mary assist me last week and was h More

by cmwpga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mereu, Mary Malas
October 26, 2009

The ACURA dealership in Richmond, Virginia gives excellent service. I have not purchased a car from this particular dealership, but their service department is incredible. Management and service r More

by acuratl05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike M
October 03, 2009

I just recently moved to Virginia and so far have had two issues with my car that required emergent looking over. I'm an intern so my time is limited and they have always worked me in and kept cost as low a More

by KhariaHolmes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
...
67
...