Crown Acura Richmond

I've bought and serviced three Acuras through this dealership. They have always made the ownership experience a pleasure from start to finish. The sales staff is courteous, knowledgeable and not at dealership. They have always made the ownership experience a pleasure from start to finish. The sales staff is courteous, knowledgeable and not at all pushy, service high quality and reasonably priced and the overall service level is top notch. Even the office staff work to make things go as smoothly as possible for you at each stage of the ownership process. My most recent purchase was a Certified Pre-Owned TL that had very low mileage. I was not expecting to buy a car that day, but it was too good a deal to pass up, and everything just fell into place, so we did the transaction. Mike made sure that some electronics that were installed in my old TSX were uninstalled and returned to me in good condition and overall I'd have to say this was one of the most hassle-free car-buying experiences I've ever had. This dealer has won top honors from Acura for three years in a row and given their overall commitment to customer service, it's easy to see why. I wholeheartedly recommend Acura to anyone looking for a sports/luxury car and Crown Acura to those lucky enough to live in the Richmond area! More

GREAT SERVICE. GREAT PERSONNEL, ESPECIALLY MR. MERUE. DID WORK AND DELIVERED CAR AS PRESCIBED. CLEANED. WOULD HIGHLY RECCOMEND SERVICE DEPARTMENT TO ALL CONCERNED. I USE THIS DEALERSHIP'S SERVICE DEP DID WORK AND DELIVERED CAR AS PRESCIBED. CLEANED. WOULD HIGHLY RECCOMEND SERVICE DEPARTMENT TO ALL CONCERNED. I USE THIS DEALERSHIP'S SERVICE DEPT. FOR ALL MY OTHER VEHICLES. WILL CONTINUE TO DO DO EMIL CASSANO More

Typically I prefer to purchase a new vehicle and then work exclusively with the dealer for service over the life of the vehicle. For this reason factors such as an effective customer service attitude, q work exclusively with the dealer for service over the life of the vehicle. For this reason factors such as an effective customer service attitude, quality of work, friendliness, timliness, value, availability of loaner cars, and record maintenance are very important to me. I originally considered Acura because of their reputation for quality, holding their value, and durability. My decision to purchase an Acura was based, however, on the reputation of Crown Acura as an excellent dealer, and I have never been disappointed. As I have said on many occasions, it is a pleasure to work with them and I'm not sure why anyone would go anywhere else! More

As always, Crown Acura Service treated me exceptionally well. Mike was quick and efficient; very businesslike and professional, but personable enough to talk football as well. Also, James came over and s well. Mike was quick and efficient; very businesslike and professional, but personable enough to talk football as well. Also, James came over and said hello even though I was not his customer that day, and he as always remembered my name and other personal stuff about me - it made me feel valued. As long as I can afford Acura, you will have me as a customer. More

I recently purchased a used 2004 Acura RL at Crown Acura. My experience with the sales staff, Mike Obrian and Henry Campbell, was first rate. They went beyond what could be expected in making sure that the My experience with the sales staff, Mike Obrian and Henry Campbell, was first rate. They went beyond what could be expected in making sure that the car was throughly examined for any problems and repaired any deficiencys and the car was emaculant when I picked it up. They were very professional and Acura is well represented by these two individuals. Myron B Fitch locust Grove, VA More

I have been a customer of crown Acura for 15 years . I had the best experience with the service department and especially with Chris Lutton. Chris is outstanding as as far as his technical knowledge of th had the best experience with the service department and especially with Chris Lutton. Chris is outstanding as as far as his technical knowledge of the Acura has helped me tremendously and has agreat disposition towards his customers. More

I took my car into Crown Acura to have a squeak in front seat fixed. I asked them to be very careful as I had just spent $1800 having the interior completely restored. They fixed the squeak and did so exped seat fixed. I asked them to be very careful as I had just spent $1800 having the interior completely restored. They fixed the squeak and did so expediently. The icing on the cake was them giving me a brand new TL to to drive instead of making me wait. They did NOT have to do that. Everyone was great to deal with and I genuinely enjoy talking and interacting with everybody at that dealership. The work took over three hours but they only charged me for two. They aren't the cheapest mechanics in town but if you want something done right then you have to take it to the best and as far as I'm concerned Crown Acura is the best game in town for all things Acura. You get what you pay for, bottom line. More

I bought my current Acura in Northern VA and shortly after that moved to Charlottesville, VA. There is no Acura dealer there. I quickly learned that the only Honda dealer in town was not up to the task. after that moved to Charlottesville, VA. There is no Acura dealer there. I quickly learned that the only Honda dealer in town was not up to the task. I discovered Crown Acura 70 miles from my home in West Richmond. The service was friendly and on point from the very first visit. My original service advisor took some time off and I was assigned to Mike Mereu. From my first service call with Mike, I felt like he had my best interest in mind. Four years ago, I moved to the Richmond area and still travel about 20 miles to have my Acura serviced at Crown. I have always felt that even as my Acura CL has aged, that Mike has not shown any lack of respect or interest in giving me the same service as someone with a brand new Acura. I truly enjoy working with Mike and the team at Crown. More

I recently had a transmission failure on my 2002 MDX. Right from the get go after I had explanied to Mike my current situation Mike and Kenny went above and beyond to help me get my vehicle repaired. I w Right from the get go after I had explanied to Mike my current situation Mike and Kenny went above and beyond to help me get my vehicle repaired. I was humbled by the kindness I was shown by Mike, Kenny and the other service staff I came in contact with during the experience. I would definately recommend Crowne Acura to anyone looking to purchase one of Acura's fine line of automobiles. I love my MDX. I am looking forward to driving it for several more years. I thoroughly enjoyed driving the 2010 TSX I was given as a loaner during the repair process. Thanks guys, you are the BEST! More

All of my service has been performed at Crown Acura. Mr. Mereu has been my service representative on most of my visits. He always reviews my service record, advises me of the appropiate work to be performed Mereu has been my service representative on most of my visits. He always reviews my service record, advises me of the appropiate work to be performed and also gives me a "heads-up" regarding future maintence. The automobile has performed extremely well, due in part to the work of the service technicians like Mr. Pigg, who most recently serviced the car. My experience has been excellent with Crown. More