Crown Acura Richmond

We've owned Volvos for over 20 yrs and have been happy. But we didn't care for the new styles so we looked at others. When we saw the TSX-Tech, we liked it best. Even more impressive was the quality and But we didn't care for the new styles so we looked at others. When we saw the TSX-Tech, we liked it best. Even more impressive was the quality and professionalism of the entire team. As much as we liked Volvo service, Crown Acura has raised our satisfaction to a new level. There is not a single suggestion I could make for improvement. Please pass on our sincere appreciation. Alice V. Wiker & Charles M Wiker, COL, US Army (Retired) More

The quality of all the service advisors is extrodinary. A special recognition for Mike Mereu who was my advisor this visit and who ensured that I was well accomodated. A special recognition for Mike Mereu who was my advisor this visit and who ensured that I was well accomodated. More

Mike Mereu is an OUTSTANDING employee at Crown Acura of Richmond, VA. He is my Service advisor and has been for the past 3 visits. I will never go to anyone else but Mike. He makes you feel comfortable and Richmond, VA. He is my Service advisor and has been for the past 3 visits. I will never go to anyone else but Mike. He makes you feel comfortable and explains everything in detail that my car needs. He make this dealership wonderful place to bring your car for service. Please recognize this very good employee as he deserve it so much. The rest of the staff here is also very good....they all work as a team to make sure their customer is take care of. The give you the overall feeling of genuinely really caring....this type of service you just don't find anymore....but here you do!!!!1 Mike stand out like a shinning star..... his service is the BEST!!! More

The rating i gave is the type of service i recieved.I appreciated the professionalism that the salesman demonstrated.Miss Rufus was not to pushy and she really cared about my concerns.I would recommend C appreciated the professionalism that the salesman demonstrated.Miss Rufus was not to pushy and she really cared about my concerns.I would recommend Crown Acura and Miss Ashaunta Rufus to others. More

I return to Crown Acura because: #1...I can always I return to Crown Acura because: #1...I can always trust Mike Mereu to assess the issue promptly-in a friendly manner with courtesy, and to initiate I return to Crown Acura because: #1...I can always trust Mike Mereu to assess the issue promptly-in a friendly manner with courtesy, and to initiate the appropriate steps for resolution. He keeps me informed of the progress as I wait in the very comfortable lounge. #2...I trust the service department and will not have anyone else work on my car. All of my experiences at Crown Acura have been most positive. More

Ashaunta and the team at Crown Acura made me feel at home when working with them. Very knowledgable, courtious, attentive, informative and helpful. Also important to me was that Ashaunta, nor anyone else, when working with them. Very knowledgable, courtious, attentive, informative and helpful. Also important to me was that Ashaunta, nor anyone else, was pushy in trying to get me to buy. I enjoyed my time at the dealer, and for me that was a first. I would recommend Ashaunta and team to anyone looking for a quality car, friendly service and no hassles. More

I had a great experience at Crown Acura in Richmond. All the staff was very friendly and accomodating to me during my experience. They made me feel as if my business was important to them and I bought a car the staff was very friendly and accomodating to me during my experience. They made me feel as if my business was important to them and I bought a car that I can really say i absolutely "Love". I can't wait to go back down and see everyone for my first service of my Acura. Thanks for everything! More

As a followup, I had a one-on-one meeting with the General Manager at the dealership about the bad service experince I had with the dealership. He heard my concerns with compassion, was extremely apo General Manager at the dealership about the bad service experince I had with the dealership. He heard my concerns with compassion, was extremely apologetic for the experience and promised that no customer will go through such experience on his watch again. We settled the matter amicably and I am very pleased with his fairness, sincerity and doing the right thing. More

I purchased my 2006 Acura MDX here, and have had all my service done here since then. From new tires, to simple 50,000 mile check-ups, I have been treated with great respect and kindness. Service is profes service done here since then. From new tires, to simple 50,000 mile check-ups, I have been treated with great respect and kindness. Service is professional, convenient, and fair. I trust them. Cynthia Maghakian, MD More

Crown Acura of Richmond is a great dealership to work with. They are very accomadating when I take my little 1997 CL in for service and the gentleman who usually helps me, Mike Mereu, is always pleasant with. They are very accomadating when I take my little 1997 CL in for service and the gentleman who usually helps me, Mike Mereu, is always pleasant and helpful. I have 148,000 miles on my car and hope to make another 148,000 miles. More