Crown Acura Richmond

Working with Chris Lutton at Crown has been the best expeerience that i have ever had with any dealership. His customer service is second to none and i would reccomend Chris and the Crown team to anyone expeerience that i have ever had with any dealership. His customer service is second to none and i would reccomend Chris and the Crown team to anyone intrested in Acura products. Chris really listens to the needs/wants of the customer and has fantastic eye for attetion to detail. Each time i am in for service i feel like i am taking delivery of a new car. Thank You Chris for all your help and its always a pleasure to work with you. Thanks Mitch More

I started coming to Crown Acura in 1998 when I bought my RL from them. I keep coming back because of Mike Mereu. His service entered into my last car buying decision--although I wanted an SUV that was lar RL from them. I keep coming back because of Mike Mereu. His service entered into my last car buying decision--although I wanted an SUV that was larger than the MDX, I bought the Honda Pilot because I knew I could still get it serviced by Mike at Crown Acura! More

David made the entire buying process simple, straightforward and stress-less. He was very friendly, helpful and thorough in explaining the car features. Thanks David! straightforward and stress-less. He was very friendly, helpful and thorough in explaining the car features. Thanks David! More

My wife and I had been looking for a car for about 2 weeks, and during that time spoke to countless sales people at various dealerships in Richmond, Va Beach, Hampton, Newport News and other local citi weeks, and during that time spoke to countless sales people at various dealerships in Richmond, Va Beach, Hampton, Newport News and other local cities. The only salesman who seemed to really want to earn our business and kept in touch was Antoine at Crown Acura in Richmond. I finally made my selection there and they were very fair on the price and included additional warranties seeing it was a certified vehicle. Antoine took the time to explain all the features and got the car set up for phones, seating positions and so forth. Antoine has been in contact with us several times after the sale to ensure we we pleased with our purchase by email and also by phone, which really seemed personal, not just an automated mailer. We even received an email of our exact car explaining all of the features. That was nice! I can't say enough good things about Antoine and Crown Acura. Thanks! More

Let me start by saying I kept a spreadsheet for all of the vehicles I've test driven over the past several months (about 15-20). When I walked into Crown Acura, Samuel noticed my notepad but seemed modest the vehicles I've test driven over the past several months (about 15-20). When I walked into Crown Acura, Samuel noticed my notepad but seemed modestly confident and said: "this will be the last car you test drive". And he was correct. Over the next few weeks, he was patient with my dozens of emails and handfulls of calls and texts (yes, you can text him questions and he will answer). When my husband and I walked in two weeks later, the manager James (another great guy...always smiling) recognized me as "the girl with the notepad that knows what she wants". From start to finish (as I'm typing this they are installing remote start on my sexy laptop on wheels.... 19" Diamond cut alloy wheels might I add) they have been everything a girl could ask for (and the best new car buying experience my husband has ever had). I could go on and on (I clearly already have) but long story short, before you decide on your next car purchase just "swing by Crown Acura", (as my husband suggested almost a month ago on our way to another dealership) on Broad St. in Richmond and I'll bet you ladies a pedicure that you won't be disappointed. More

We have always received the best of care and service from Mike Mereu!! He is a real asset to your company!! The only negative I have is the very high expense of returning for service. Mike Mereu!! He is a real asset to your company!! The only negative I have is the very high expense of returning for service. More

I cannot say enough good things about the service department at Crown Acura, espcially Mike Mereu. In fact, I would continue to buy Acuras so I could keep coming to Crown's service department. Mike department at Crown Acura, espcially Mike Mereu. In fact, I would continue to buy Acuras so I could keep coming to Crown's service department. Mike is always going out of his way to help me. He's professional, kind, and has a great sense of humor. He's honest and I trust him completely with my car, even when he calls to tell me I need to spend $$$$$$$ to fix it. I trust his word and his advice and recommend him to everyone I know with an Acura. I even brought my MOM in there this past weekend to meet him! --chris More

Easy and understanding to the needs of their customers. No preasure ...just knowledge about their products...this is a solid sales team that understands how to treat the car buying experience. No preasure ...just knowledge about their products...this is a solid sales team that understands how to treat the car buying experience. More

My experience with Crown Acura of Richmond was not a good one to start out with but in the end they made it a good experience overall. I bought my 2008 Acura TL Type-S from Crown Acura in Richmond, VA on one to start out with but in the end they made it a good experience overall. I bought my 2008 Acura TL Type-S from Crown Acura in Richmond, VA on 1/26/2011. I bought this car with 30K miles on the clock and with a squeaky clean carfax; I was so in love with this car and I felt that I was getting an outrageously awesome deal. Was told it was bought at Crown, Serviced at Crown, and had never had any issues and as the carfax showed had never been in a wreck or anything. It was a certified pre-owned which means it went through a 150 point inspection and had the 100K mile warranty on it. I bought the car and have loved it ever since. It took me 2 weeks and 4+ phone calls to get the second set of keys however I got them so I was happy. The last time I was having my oil changed at Tischer Acura on 12/2/11 I spoke with the service manager about some white spots on my passenger side rear quarter that looked like sealant pop to me and to which he responded the quarter had been resprayed and that it would not be covered under the warranty and it would be a somewhat costly repair. This was news to me as I was told this car had NEVER had body work done and it was the same thing carfax said. After I got him I called Crown Acura and spoke with an employee who stated the service manager Mike was out for the day and he would leave him a note to call me back the next day. I never received a call from Mike so I called him the afternoon of 12/3/2011. Upon speaking to Mike he told me that the car looked great when he sold it so he didnt know what I was expecting him to do and that I needed to understand I bought a used car and he cant help that it seems to have been repaired on the previous persons own accord (who was a leaser) and that he would ask the GM and Acura what his responsibilities would be to me on the car and said he would also contact the previous owner to check about the repair. He then said the only way he could possibly help me out was if I drove down to Richmond, VA (3 hour drive) and let his people look at it. I told him I could drive down the next day or the next Saturday and Mike said he would set me up a time and date after he spoke with the GM and Acura. However I have still not received a call from Mike or anyone at Acura regarding my issue. So now I am left out in the dust to either live with it or spend my own money to fix a car I was sold as never having any accidents and such. After working with Mr. Williams and Mr.Windsor we decided the best approach would for me to get a local shop to give me an estimate. After all was said and done Crown offered to pay half of the damages which I felt was fair. I had owned the car for a year at that point and for them to step up and help me out the way they did I do appreciate it. I will now be able to recommend them in confidence. More

Great service! Will keep coming back in the future! Reasonable prices and car was returned when promised. Mike is a great person to work with! Reasonable prices and car was returned when promised. Mike is a great person to work with! More