Crown Acura Richmond

I brought my 2006 Acura TSX in for service as an oil change was due and also there was vibration when I pressed on the brakes. In addition, I asked that my rear spoiler be checked as the car wash I tak change was due and also there was vibration when I pressed on the brakes. In addition, I asked that my rear spoiler be checked as the car wash I take it to had pointed out that it was loose. As usual, my service technician Mike Mereu listened carefully to me and had all these service items/issues looked into thoroughly. It turns out that I needed new front brake pads and the rotors needed to be machined. My car brakes much better now. Also, while the spoiler isn't loose enough to need repair, the mechanic recommended that I avoid car washes with brushes that touch the car to avoid further issues. I really like the respectful way I'm treated by the Crown Acura Service Department and how well they maintain my car. More

When you go to get your auto serviced and you don;t have good re pore with your service writer its not a good feeling! How can you trust someone like this? This is how I felt at Toyota! I was happy to ge good re pore with your service writer its not a good feeling! How can you trust someone like this? This is how I felt at Toyota! I was happy to get my Acura TL back just because the service is outstanding at this dealer. They go out of their way to accommodate you and I never question their judgment or recommendations that I need for my car. They are always honest and never second guess. This is how it should be when you go to get your car serviced! Thanks Mike! Keep up the great work! More

I would like to take an opportunity to express my great joy in working with Mr. Vo. He is very charming and easy on the eyes ;) Most importantly, he is the most well-versed men I know in his craft. I was m joy in working with Mr. Vo. He is very charming and easy on the eyes ;) Most importantly, he is the most well-versed men I know in his craft. I was more at ease working with him and purchasing a car than getting my feet massaged during my pedicure. He's just that good! I appreciate his expertise and dedication to customer service. I am, indeed, a satisfied customer! More

Everyone was friendly and helpful. I felt they were interested in any questions or problems that I had. They kept me well informed about the vehicle I chose. I am very happy with my new car. interested in any questions or problems that I had. They kept me well informed about the vehicle I chose. I am very happy with my new car. More

Everyone was more than accommodating and helpful from the moment I walked in the door. It was an excellent car buying experience. I pleasantly surprised by the entire experience. moment I walked in the door. It was an excellent car buying experience. I pleasantly surprised by the entire experience. More

I've been looking for a new vehicle for over two years. I did a lot of research on the internet. When I did a search for the Acura RDX, 3 dealers popped up. Teri Matty of Crown Acura was the firs years. I did a lot of research on the internet. When I did a search for the Acura RDX, 3 dealers popped up. Teri Matty of Crown Acura was the first to respond and the ONLY one to provide the pricing I asked for. We live an hour and a half from the dealership. We went to Richmond to test drive another brand of vehicle which it turned out I didn't like. As we left that dealership, I saw Crown down the road and remembered my correspondence with Teri. We went to Crown, but Teri was off for the day. Brad jumped in right away and helped us. I test drove the car. Brad told me everything I needed to know and then some. He got an appraisal of my car, we met with Drew and we made a deposit that evening. We did our financing since we lived out of the area and wanted to deal with our credit union. We returned 2 days later to pick up the vehicle. When we got there, Brad had the vehicle waiting in the driveway. It had all the accessories I wanted already installed. We met with Drew and finalized the sale. He went over all the maintenance agreements and service agreements we could choose from. He wasn't pushy and didn't continue to try to sell us something we didn't need. Teri took over at that point and delivered the vehicle. She sat in the vehicle with me for quite a while showing me how to use all the buttons and everything the car could do. She encouraged me to stay in touch and let her know if there was anything else I needed to know. I contacted her that evening and she helped me immediately. She stayed in touch the following day to make sure I had no issues. The personnel were efficient, friendly, knowledgable and everything I could ask for in a dealership. I would not hesitate to purchase future vehicles from this team. More