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Crown Acura Richmond
Richmond, VA
783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 783 reviews
March 24, 2014
I had a very positive experience at this dealership. I saw the car and drove it one day, drove it again 2 days later after visiting many other manufactures and decided the Acura MDX was the nicest car I h saw the car and drove it one day, drove it again 2 days later after visiting many other manufactures and decided the Acura MDX was the nicest car I had experienced, good size, great handling, luxury comfort and ride. the process was seamless, i wanted a car they did not have, they were able to find one install the accessories I chose and called me when it was ready. There is a lot of technology on this car,it has taken me time learn it and sometimes/frequently assistance from Brandon my sales person. He was and continues to be very helpful and patient. I appreciated there was no need to negotiate, I was given the price of the car and accessories with no surprises or hidden add ons. No pressure. The technician who installed my accessories obviously takes great pride in his work. Overall, I feel the dealership was interested not only in my purchase, but making sure I had a good experience and enjoyed my car! More
by bart159
Employees Worked With
Brandon
March 07, 2014
Overall experience was good. Only complaint is that the length of time it took to actually test drive the vehicle seemed longer than necessary. Our sales advisor, Nardis Walker was very patient with us an length of time it took to actually test drive the vehicle seemed longer than necessary. Our sales advisor, Nardis Walker was very patient with us and explained all the features without being pushy which we appreciate. Overall we're pleased with our purchase and appreciate how Nardis helped us decide which features are the right fit for our needs. More
by bn2cars
Employees Worked With
Nardis Walker
March 04, 2014
I recently purchased an Acura MDX with the help of Hien Vo. His commitment to excellence and customer service made this a very pleasurable experience for me. He constantly followed up with me to ensure tha Vo. His commitment to excellence and customer service made this a very pleasurable experience for me. He constantly followed up with me to ensure that I was satisfied with my purchase. There were some minor adjustments that needed to be made to the vehicle and Hien made sure that those things were done in a very timely manner. I would highly recommend this dealership and Hien if you are in the market for a vehicle. More
by threeindies
Employees Worked With
Hien Vo
February 21, 2014
Wonderful, pleasant and stress free experience at Crown Acura. I was a first time car buyer and nervous about the experience. Hien V. was an amazing salesman who was patient, knowledgable and always avai Acura. I was a first time car buyer and nervous about the experience. Hien V. was an amazing salesman who was patient, knowledgable and always available for questions even via cell phone. I admit, I enjoyed the car buying (leasing) experience because Crown Acura made it great. If I know of anyone looking to buy a new care, I will be recommending Crown Acura for their purchase. More
by cmartino10
Employees Worked With
Hien Vo
February 07, 2014
We bought a new acura rdx and Hien Vo was a great salesperson . He was friendly and knows everything about the car. We also referred my mother to Hien and she bought a new car from him. We will difin salesperson . He was friendly and knows everything about the car. We also referred my mother to Hien and she bought a new car from him. We will difinitely refer people to Hien! More
by ltsui
Employees Worked With
Hien Vo
January 04, 2014
They were very patient, friendly, knowledgeable and professional. It was a pleasure working with them. They were very attentive to my needs.and aimed to please me and my family. professional. It was a pleasure working with them. They were very attentive to my needs.and aimed to please me and my family. More
by aygill
Employees Worked With
Hein Vo
January 02, 2014
Hein was great to work with. He was patient, well-informed, willing to show us all the features and answer all our questions as best as he could. He made our car buying experience an enjoyable o well-informed, willing to show us all the features and answer all our questions as best as he could. He made our car buying experience an enjoyable one. More
by neejr
Employees Worked With
Hein Vo
December 30, 2013
Great experience from the moment I began looking. Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest pric Brandon and Mike both tended to my needs, answered my concerns, and worked diligently with me to ensure I got what I needed at a fair and honest price. I'd shop for a car here any day, and it's typically not a "fun" process. Highly recommend Crown Acura. Ask for Brandon. He's an up and comer. Thanks all! More
by jlivjr
Employees Worked With
I worked with the Salesman Brandon along with the Sales Manager Mike. Both were outstanding, very attentive, and created a very positive experience for me.
December 07, 2013
Right from the beginning, Joe made me feel like he's not gonna try an scam me. I've been to 2 other dealers that at first they had want I wanted but when I got there it was sold. And then they tried to not gonna try an scam me. I've been to 2 other dealers that at first they had want I wanted but when I got there it was sold. And then they tried to sell me something I didn't want. Crown Acura was beyond personable,kind,and just flat out real and honest. I thank Joe for being patient and not trying to sell me something I couldn't afford nor disliked. I thank Tim for making the paperwork more understandable and smoothe. Great awesome customer service from this dealer. I would recommended and come to them for another purchase. Thanks doesn't express how I feel. AWESOME!!!!! More
by kelliharvey
Employees Worked With
Tim Staple and Joe Hall
December 04, 2013
Hien Vo was an excellent client advisor . He knows the Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . Acura product . We had an great experience . I would recommend Crown Acura & Hien Vo . Thanks for all your help . More
by Hef3
Employees Worked With
Hien Vo
