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Crown Acura Richmond

Richmond, VA

4.9
794 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 794 reviews

January 05, 2025

Jarret and Wesley were great! ! They were very concerned with ensuring the vehicle I was getting was right for me and that the financial aspects were well explained and beneficial More

by Khi_ya_98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarret, Wesley Hardaway
January 02, 2025

Great service. Great customer service. Keeps customer up to date on maintenance. My service rep Alton is a wonderful young man More

by Cherriem808
Workmanship
Recommend Dealer
Yes
Employees Worked With
Alton
December 31, 2024

Enjoyed the buying experience with David. Great to meet Matt, GM, who took an interest in our purchase. Excited to work with Crown in the seasons ahead! More

by Bobbush78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Burks, Matt Perry, Manny Badias
December 30, 2024

Timely service, very pleasant service person. Finished servicing under time stated. Was a recall fixing. More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
December 29, 2024

Shaun was so easy to deal with when purchasing my new Acura. She made the process smooth and easy! Definitely the easiest car buying process I have experienced by far. She is very knowledgeable and ea More

by TEberhard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Shaun Chapman, Kevin Johnson
December 29, 2024

Friendly staff who worked quickly and efficiently to get us the car, model and color we wanted! More

by Erin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kedon
December 29, 2024

Great customer service! 100% recommended. Quick turnaround time during service. Everyone is always kind and very helpful. Highly recommend this dealership to everyone. More

by Diazduran80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
KeiShaun Cotman
December 29, 2024

William was very welcoming and helpful. My car was ready less than the time he stated. I will definitely be back for service at this location. More

by tdbogle78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
December 28, 2024

Multiple tasks were completed in record time and the car was returned to me with a fresh wash job. More

by Ringsabell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie, Wesley Hardaway, Shaun Chapman
December 28, 2024

Great service, as always. Chris Arnold is always professional, knowledgeable and helpful!!! Makes the car experience pleasant. More

by Alyssa Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Arnold
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