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Crown Acura Richmond
Richmond, VA
783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 783 reviews
July 13, 2015
Poor Service Crown Acura is the worst car dealership I have ever dealt with my son bought a car from them March 2014 and it has been a nightmare ever since. He als Crown Acura is the worst car dealership I have ever dealt with my son bought a car from them March 2014 and it has been a nightmare ever since. He also gave them a bad review and I am doing so today he has spent over $2,000.00 because the car was rusted so bad underneath he has had several parts replaced and still doing so. Even after he gave them his review they tried to get him to remove it and they even also asked what they could do and they did nothing but offered a free detail. They knew this car was like this before they sold it and this was my sons first car purchase and Crown Acura has made it the worst. I would never recommend anyone buy a car from them. Their customer service sucks and their business does to to sell a person a car like this and think it is okay. More
by royaljd91
Employees Worked With
not sure
July 11, 2015
Great Service Dennis in the BMW service department provides excellent customer service. I drive from Fredericksburg 55 miles to have Dennis oversee the service on Dennis in the BMW service department provides excellent customer service. I drive from Fredericksburg 55 miles to have Dennis oversee the service on both our BMWs. It will be well worth your while to let Dennis take care of your vehicle. Ned Hilldrup More
by NedH
Employees Worked With
Dennis
May 28, 2015
excellent service great group of guys, especially paul and james with crown mini. they are very knowledge, and help me decide on what car I wanted to buy great group of guys, especially paul and james with crown mini. they are very knowledge, and help me decide on what car I wanted to buy More
by olive123
Employees Worked With
paul baldwin and james gardner
April 16, 2015
Good Customer Service Still Exists I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was s I was very impressed with the customer service that my daughter and I experienced while purchasing my daughters first car! David our salesperson was so patient and kept us informed all the way. My daughter had a hard time deciding, but David never tried to rush us along. The whole Crown Acura Team worked together like a well oiled machine. Thank You All! More
by Tina and Julia
Employees Worked With
David
February 17, 2015
Going the extra mile ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past ...**********Update Received a call from the service manager at Crown Acura today although there are no reports of problems with sunroofs in the past with the MDX they will replace the sunroof at no charge, thanks to Ken at Crown Acura for looking into this further for us More
by llsmms82
Employees Worked With
Paul / Ken
February 08, 2015
Pleasant Wxperience My husband and I went to the dealership knowing exactly what we were interested in and were helped completely with our selection and our purchase. My husband and I went to the dealership knowing exactly what we were interested in and were helped completely with our selection and our purchase. More
by laura
Employees Worked With
Hien Vo
January 28, 2015
Great experience at Crown with Shashank Dharanendra Crown gave us a super deal on our 2015 MDX, they were really easy to work with and our salesperson, Shashank Dharanendra was the best! No pressure to Crown gave us a super deal on our 2015 MDX, they were really easy to work with and our salesperson, Shashank Dharanendra was the best! No pressure to buy and was very knowledgable about the vehicle...Thank you Crown Acura! More
by vasualam
Employees Worked With
Shashank Dharanendra
January 18, 2015
Fantastic deal Crown gave us a great deal on our 2015 MDX, they were really easy to work with and our salesperson, Hayton Jones was just super! His knowledgable demo Crown gave us a great deal on our 2015 MDX, they were really easy to work with and our salesperson, Hayton Jones was just super! His knowledgable demonstration of the MDX features made it an easy buy decision for us. There was no pressure and we can not say enough good things about the Crown team...Thanks! More
by Youn6
Employees Worked With
Hayton Jones
January 12, 2015
Pleasant car purchase experience I started my Acura quote request online. Alex from Crown Acura contacted me. Right from the first call to delivery of the car he was friendly and prof I started my Acura quote request online. Alex from Crown Acura contacted me. Right from the first call to delivery of the car he was friendly and professional. When I visited the dealership to pick up the car I met David B. he is an amazing guy with lot of knowledge, information and tips about the car. These guys go above and beyond to help customer feel comfortable and have a smooth process. Thanks Guys More
by Kadiri_s
Employees Worked With
Alex & David B.
January 04, 2015
Great salepreson Love my new 2015 MDX and many thanks to HIen Vo. Hien was great to work and very helpful that making my decisions to chose Crown Acura. Love my new 2015 MDX and many thanks to HIen Vo. Hien was great to work and very helpful that making my decisions to chose Crown Acura. More
by Fearless
Employees Worked With
Hien Vo
