Crown Acura Richmond

Crown Acura Has a Great Team We have been Crown Acura customers since the Summer of 2013 and we couldn't be happier with the level of customer service, professionalism, kindness, We have been Crown Acura customers since the Summer of 2013 and we couldn't be happier with the level of customer service, professionalism, kindness, and care that my family and I received recently. We worked with Mr. Jonathon Beard in sales, Mr. Anthony Easter in finance, and the Manager Mr. Alex Utz. It was undoubtedly the best car buying experience I can remember in years. We appreciated the fact that both Jonathan and Alex listened to us and understood our family's needs; they were polite, courteous and efficient during the entire process. Anthony took care of us in under 10 minutes as he had all the paperwork prepared and accurate; that was very commendable on his part. We would also like to thank our service advisor, Mr. Emil Salib who has been taking care of us for the last three years. His openness and honesty about our service needs is reflective of his good nature and character. Alex, thank you for helping us and our growing family get into our Acura RDX; a car we love and feel safe in! More

Hayton Jones made the difference! We love our MDX and could not be happier with our buying experience at Crown. Hayton was our salesperson and did a fantastic job; we never felt any p We love our MDX and could not be happier with our buying experience at Crown. Hayton was our salesperson and did a fantastic job; we never felt any pressure, he simply showed us the MDX and the great features and let the car sell itself. Our next car will be from Crown. Thanks! More

Retirement Review...whewww I had the pleasure of dealing with Crown Acura, due to the wonderful gift my bfff's husband gave to her at her Retirement party!!! Although the mtce I had the pleasure of dealing with Crown Acura, due to the wonderful gift my bfff's husband gave to her at her Retirement party!!! Although the mtce team leaves much to be desired(excluding Sammie's great work), they have a Gold mine when they hired Hayton!! In my 20+years of purchasing cars, I thought I had run into "nice" salesman. Well.....that was all they were. Having Hayton as a salesman makes you feel at ease and respected!! Let's start by his wonderful smile which is contagious😃 Hayton is very knowledgeable of any/all Acura's. Although my bff was having issues with her brand new car, Hayton was always trying to make sure HIS customer was completely satisfied!! Even though he missed sales, I saw him personally washing/wiping her car in the effort of "Great Customer Service". I am a Volvo lover, but Hayton made me think twice about my next purchase. More

Crown Acura My shopping experience with Crown was fairly trouble free. I had to wait a month to purchase my car due to a recall. This was not the dealer's fault. My shopping experience with Crown was fairly trouble free. I had to wait a month to purchase my car due to a recall. This was not the dealer's fault. Haydton who was sales rep was friendly and very helpful. He kept me in the loop the whole process. I would buy from Crown again More

Shashank is a great salesman I bought MDX from Shashank and I'm very happy with the car. Fantastic service by him. He is an assets to crown Accura . He explained & gave a great de I bought MDX from Shashank and I'm very happy with the car. Fantastic service by him. He is an assets to crown Accura . He explained & gave a great deal of information More

hayton was outstanding ! My experience with Hayton was awesome ! Customer service was courteous ! And my experience was delightful ! Couldn't ask for better service !! :) Hay My experience with Hayton was awesome ! Customer service was courteous ! And my experience was delightful ! Couldn't ask for better service !! :) Hayton you so rock! More

Hayton Jones did a super job as my salesperson! Hayton is very knowledgable and thorough in going over all of the details of buying a new car - from the sales aspect to the many features of my MDX. Hayton is very knowledgable and thorough in going over all of the details of buying a new car - from the sales aspect to the many features of my MDX. He followed up with a couple of phone calls and offered to meet me a few weeks after my purchase to explain again some of the features that I had forgotten how to use. I've purchased several new cars but never had the attention that I received from Hayton. S. Smith More

Excellent Service Hayton was extremely professional and went above and beyond to create a memorable experience for my child and I. We walked around the dealership and v Hayton was extremely professional and went above and beyond to create a memorable experience for my child and I. We walked around the dealership and viewed vehicles from my strict specifications and stayed in my price range. More