Crown Acura Richmond

I love this dealership. Everyone was professional and friendly. I went in on Friday and picked my car up on Monday. I am pesky now and they are still accommodating. I couldn't have made a better choice. friendly. I went in on Friday and picked my car up on Monday. I am pesky now and they are still accommodating. I couldn't have made a better choice. More

From start to finish, the experience with Crown Acura in Richmond, VA was top notch. James - the GM, Hien - Sales, Mike, and Drew - Finance, were all outstanding. Hien was particularly thorough helping me u Richmond, VA was top notch. James - the GM, Hien - Sales, Mike, and Drew - Finance, were all outstanding. Hien was particularly thorough helping me understand all the features of my new MDX. Having come from a car with few options and limited technology, it was extraordinarily helpful to have someone with his patience, sense of humor, and kindness to explain (and often re-explain) the many features to me. I would work with him again in a heartbeat and appreciate all he did to make the experience a good one. I absolutely would recommend Crown Acura and its staff to any of my friends and family who are looking to purchase a new/used vehicle or are in need of vehicle service. James and his team truly go out of their way to make any experience fantastic. Thank you!!! More

Hien Vo made my new 2014 RDX buying experiwnce simple and easy. Got very good deal. Hien Vo explained each and everything about the RDX vehicle and its technology features very clearly. easy. Got very good deal. Hien Vo explained each and everything about the RDX vehicle and its technology features very clearly. More

Hien is a very confident salesman. He does not rush or Hien is a very confident salesman. He does not rush or push people into buying a car. From the experience i had with him, he is one of the best car d Hien is a very confident salesman. He does not rush or push people into buying a car. From the experience i had with him, he is one of the best car dealers i have ever met. More

Hein's attention to detail and genuine interest in customer satisfaction was outstanding. I met Hein roughly a month ago in pursuit of a reliable, mid-sized SUV with good gas miliege. At that time, customer satisfaction was outstanding. I met Hein roughly a month ago in pursuit of a reliable, mid-sized SUV with good gas miliege. At that time, I was still comparing other vehicles; however, the excellent styling and drivability of the 2010-13 MDX made it difficult to commit to other options. The only reservation I with the 2010-13 MDX was the low MPG when compared to the 2013 Nissan Pathfinder and 2010-13 Toyota 4Runner. During this period, Hein remained in contact with me the whole time, sending emails detailing deals on the 2010-13 MDX. I was actually at aToyota dealership about to sign for a new 4Runner when Hein called to tell me that the new 2014 MDX had arrived and that I should take a look at it before buying anything else. After driving the 2014 MDX and learning of the outstanding gas miliege I was sold. To top this all off Hein's knowledge of this new vehicle and its various technology options was quite impressive. Kudos to Hein and the whole team at Crown Acura in Richmond, VA for a job well done and their commitment to excellence. R/s Xavier Burruss More

I had a wonderful overall experience at Crown Acura. Hien Vo, was my salesman and he was exceptional. Hien was attentive and professional. I was pleased to purchase my Acura TSX from Hien and Crown. If I kno Vo, was my salesman and he was exceptional. Hien was attentive and professional. I was pleased to purchase my Acura TSX from Hien and Crown. If I know someone interested in a vehicle I will most certainly refer them to Hien. Drew Tatum was also very helpful, and assisted in making my experience at Acura delightful. More

Overall everything was great. I felt like i made the right choose after talking with him. He will be my goto guy if I need anything and I will be sure to tell a friend. right choose after talking with him. He will be my goto guy if I need anything and I will be sure to tell a friend. More

My husband and I had a fantastic experience at Crown Acura of Richmond. We were not planning to purchase something that day, but our sales person, Hein Vo, was so knowledgeable and enthusiastic about th Acura of Richmond. We were not planning to purchase something that day, but our sales person, Hein Vo, was so knowledgeable and enthusiastic about the vehicle we were looking at, that we in turn were very excited and happy to make our purchasing decision on the spot. Hein was very friendly and personable which helped to pass the time while waiting for our financing documents to go through. Everyone at the dealership was very friendly and helpful. The team lead, Tim St. Clair was helpful with his knowledge about the car's history which enabled us to be comfortable about purchasing a used car. The financial service manger, Drew Tatom was extremely knowledgeable and friendly as well. He put together our financial arrangements with an excellent interest rate. I was very impressed with his knowledge of the financing options as well as the add-ons. He truly helped sell the add-ons, including the extended warranty, GAP insurance, ding protection, and the Lo Jack service. We left the dealership very satisfied with our new vehicle. Both Hein and Drew made our experience pleasant and we would highly recommend this dealership to others because of the outstanding customer service we received. Thanks! More