Crown Acura Richmond

Matt was amazing from start to finish. We worked with ny schedule and asked all the right questions to ensure I got the best deal! schedule and asked all the right questions to ensure I got the best deal! More

Stephen was very attentive, responsive, and flexible to meet my needs. He was also great to be around and made my car buying experience enjoyable. meet my needs. He was also great to be around and made my car buying experience enjoyable. More

Amazing Car Buying Experience I got to work with Jackie on buying a new Acura. It was a great experience. He made me feel comfortable, gave me all the information I needed to make I got to work with Jackie on buying a new Acura. It was a great experience. He made me feel comfortable, gave me all the information I needed to make a decision, and overall I am happy with my purchase. I enjoyed working with Jackie very much, and I would recommend him for anyone looking for a great car buying experience. Michael and Anthony were a pleasure to work with as well! They were very friendly and knowledgeable. More

Couldn't be happier! Stephen called me as soon as the exact vehicle I was looking for was traded in! He made buying a car incredibly easy! Fantastic service! Stephen called me as soon as the exact vehicle I was looking for was traded in! He made buying a car incredibly easy! Fantastic service! More

Test Drive of 2017 NSX Thomson John was very prompt in replying to my text message and had a nice car ready for my inspection and test drive. He was very courteous, knowled Thomson John was very prompt in replying to my text message and had a nice car ready for my inspection and test drive. He was very courteous, knowledgable and exceptionally low key and very professional. I am often put off by high pressure sales techniques. Instead. Thompson knew I knew enough about the NSX to want to test drive it and was able to get a really good drive in to determine if the car was what I was looking for. The rest of the staff at Crown Acura was courteous and professional. Thanks again. A. Thomas More

Excellent Sales Person I went to the dealership to look at a used Acura and ultimately ended up buying a used BMW from the Crown dealership next door. So, you're thinking h I went to the dealership to look at a used Acura and ultimately ended up buying a used BMW from the Crown dealership next door. So, you're thinking how is that something good about the Acura sales person? Well, my sales person, Kelcey, was awesome. Even though she was at the Acura dealership she assisted with the test drive of the BMW and the paper work for the sale. She was friendly and knowledgeable and listened to me about what I was seeking in a vehicle and also on a personal level. Kelcey is great and I would highly recommend that you go an see her if you are in the market for a new Acura or are considering a used vehicle. More

Purchasing/trading a car Wesley Hardaway was a very, respectful and knowledgeable young man. He always showed great professionalism and a caring attitude. His customer servi Wesley Hardaway was a very, respectful and knowledgeable young man. He always showed great professionalism and a caring attitude. His customer service was greatly appreciated. He listened to what I wanted in a vehicle and he did everything he could to comply. This was a great experience for me. This was my 1st time at Crown Acura. Thank you Wes for providing outstanding customer. I will see you guys again. More

Good luck trying to buy I called looking for a TSX. The dealer did not have one but said they could find me one. They told me to go to Asbury Auto Website and that they could I called looking for a TSX. The dealer did not have one but said they could find me one. They told me to go to Asbury Auto Website and that they could have one shipped in from another location. I did, and I found several. I inquired on line and sent them the stock number to a car they have in Greensboro NC. A lady called me the next morning and said she would pass along the information. Guess what, I have not heard a word. The car is still showing in stock along with several others. Unless there is a car there that you can buy right now you probably won't hear from them. I have been looking for a TSX for 3 months and have talked with them several times and still nothing. There's a reason why the dealer rating is 3.2. Lowest in Virginia. Good Luck! More

Worst experience ever! In the beginning I thought they were trying to help me find a great car after my accident but I was wrong! My salesperson or girl was not knowle ever! In the beginning I thought they were trying to help me find a great car after my accident but I was wrong! My salesperson or girl was not knowledgeable and it seemed as if they were just trying to sell me a car to help the newbie! Her lack of knowledge proved that. They also lied about my vehicle being certified pre owned and if you voice your concerns management will just speak to you in a very condescending and sarcastic manner. Please beware.... More