Crown Acura Richmond

As always, I am extremely satisfied with the service that I recently received from the Crown Acura Service Department. Mike (my Service Team point of contact) provided me with all of the information that I I recently received from the Crown Acura Service Department. Mike (my Service Team point of contact) provided me with all of the information that I needed to make an informed decision. Mike is very customer service oriented, and is ALWAYS a pleasure to work with. As always, his explanation of services and recommendations were both accurate and concise. Charles E. Acura TL Owner More

If anyone is looking to buy a car and especially an Acura in the Richmond, VA I would like to recommend Crown Acura. That being said, I have been buying cars from this dealership for the last 7 years and ha in the Richmond, VA I would like to recommend Crown Acura. That being said, I have been buying cars from this dealership for the last 7 years and have always experieced excellent all around service from this dealership. The service department always go above and beyond to satisfy the customer needs and this is one of the main reasons that has kept me loyal as a Crown Acura customer. Also, I would like to mention that my sales experience has been excellent as well! More

Crown Acura has been a wonderful dealership for sales and service. I have had my Acura serviced there for three years, and it has been an excellent experience. On my last visit, the appointment was promptl service. I have had my Acura serviced there for three years, and it has been an excellent experience. On my last visit, the appointment was promptly made, the service cost less than the estimate, the staff was very courteous, and detailing of the car got into all the nooks and crannies without my asking. As always, I appreciate the courtesy van to and from work. More

I am very satisfied with the services (twice) I recently received from Crown Acura. As always, the work was completed in a timely fashion and the only other thing I can say is Mike, Mike, Mike!!!!!! He is w received from Crown Acura. As always, the work was completed in a timely fashion and the only other thing I can say is Mike, Mike, Mike!!!!!! He is why I keep coming back. He is definitely a great employee and Acura just might want to keep him for a long, long time. Mike makes the customer feel special and more assured that the work will be done with quality in mind and he never turns me down because of workload. Theo Gianakos, General Manager of Crown Acura - Richmond always makes me feel like part of the family and she always takes the time to talk to customers. I have gone to many dealerships where I never see the General Manager, but that is never true ar Crown Acura - Richmond. As long as Mike and Theo are there, I will be there. More

Crown Acura on West Broad St in Richmond provided us a very positive experience. The staff was friendly and responsive to our needs. When we returned for the first oil change on our TL, Mary was there wai very positive experience. The staff was friendly and responsive to our needs. When we returned for the first oil change on our TL, Mary was there waiting for us and the process took just over an hour. I recommend working with this dealership - they are the kind that remember you when you come in. More

These people meet all there commitments on schedule and do it a fashion that appeals to me. James is very good at his job and a pleasure with whom to work This is a very good place to do business and i do it a fashion that appeals to me. James is very good at his job and a pleasure with whom to work This is a very good place to do business and i would reccommend to anyone. acura is a top franchise and they represent it well. More

My service experiences have always been great at Crown Acura in Richmond, VA. For my most recent appointment, Chris was able to fit me in the same day I called for an oil change. After my car was looked a Acura in Richmond, VA. For my most recent appointment, Chris was able to fit me in the same day I called for an oil change. After my car was looked at, he notified me I was due for a tire rotation and the cost. He also helped when I couldn't get connected to the free WiFi by having it reset. I have talked up the service and prices so much that my father now gets his car serviced there instead of at his original dealership of sale in northern VA. More

I purchased my Acura from Crown Acura and I service it there too. Talk about a dealer that has their stuff together. Class A dealership! I shopped the D.C. area and couldn't find a better deal... Inste there too. Talk about a dealer that has their stuff together. Class A dealership! I shopped the D.C. area and couldn't find a better deal... Instead I got the run around. The D.C. dealers like to play the smoke and mirrors game and act like they are giving you one price then SURPRISE! Go with Crown Acura...they are straight shooters. More

I put the dealership to the test of customer satisfaction as I can be a very difficult customer. They not only impressed me, but made me want to buy again from them. Cuddos to the customer service oriented b as I can be a very difficult customer. They not only impressed me, but made me want to buy again from them. Cuddos to the customer service oriented businesses that still exist. Sorry there are not more like them. Antoine Pollard and Theo (General Manager) treated me with kindness and respect. Also during Antoine's absence John Sebastian - (unknown last name) took me out on yet another test drive and gave me even more feedback on why Acura was superior to the others I had driven. Being the decision maker and putting up with other dealerships disrespect for my female position and inappropriate questions, this was a nice change. I have yet to actually drive my car...due to personal situations, and I am confident that any tweeks will be taken care of promptly. All new cars have issues. I can only hope that after purchase marriage care remains the same as before purchase marriage proposal. Thanks for keeping luxury combined with superior engineering and getting on the bandwagon and doing the research on ways to keep fossil fuels out of the earth's atmosphere and my grandchildrens future. I will definately have a powerful voice should Acura not deliver the after sale care I am expecting. Your frontline soldiers look good to me right now and you should be proud. More

Absolutely great sales and service, Dealer of Distinction for a good reason, great deal and honest reliable efficient people from service to sales to management. Nice dealership to visit from the facility si for a good reason, great deal and honest reliable efficient people from service to sales to management. Nice dealership to visit from the facility side as well. Have bought 2 vehicles from Crown, love them both. More