Crown Acura Richmond

Excellent customer service We have been completely pleased with our experience in purchasing our vehicle from Crown Acura, specifically with our salesman, Wesley. He was thoroug We have been completely pleased with our experience in purchasing our vehicle from Crown Acura, specifically with our salesman, Wesley. He was thorough and has made several follow up calls to ensure we are pleased with our purchase. More

Knowledgeable salesperson, great staff, happy with purchase Our salesperson, Matt, was fantastic. Very knowledgeable about all aspects of the vehicle we were considering and brought things to our attention th Our salesperson, Matt, was fantastic. Very knowledgeable about all aspects of the vehicle we were considering and brought things to our attention that were pertinent to our priorities. Presented the info without pressure. Patient throughout our process, replied in a timely manner to follow up questions, etc. Happy with our purchase and based on our experience would recommend dealership. More

Thomson and The Crowne Acura Family are the absolute best!!! Everyone is super nice and very friendly and even after purchasing they still manage to take very good care of their customers. ❤️ best!!! Everyone is super nice and very friendly and even after purchasing they still manage to take very good care of their customers. ❤️ More

Personable and easy to work with staff Greeted warmly by Stephen and he followed up with all of my questions concerns re a used car purchase and trade-in. Am someone who loathes car shoppi Greeted warmly by Stephen and he followed up with all of my questions concerns re a used car purchase and trade-in. Am someone who loathes car shopping but staff at Crown Acura are 1st class and made the entire process seamless. Would definitely recommend. More

We had a great experience at Crown Acura. Went to look at a used Volvo and drove away very happy. Our salesman, Stephen was a great guy and he and the sales manager Josh gave us a fair deal and best of at a used Volvo and drove away very happy. Our salesman, Stephen was a great guy and he and the sales manager Josh gave us a fair deal and best of all not too pushy! Everyone there was professional and friendly. Will look them up the next time we need a car and would recommend them highly if you’re looking! More

GREAT car buying experience We had a great car buying experience at Crown Acura Richmond. As soon as we arrived at the dealership we received a friendly greeting from Stephen. We had a great car buying experience at Crown Acura Richmond. As soon as we arrived at the dealership we received a friendly greeting from Stephen. My goal was to trade in my current vehicle (Lexus) and get what I owed on it at a minimum and purchase a newer vehicle. I was undecided on the ILX or RDX. Stephen allowed us to test drive both. He was very informative about each vehicles features and patient with us as we asked questions. He was very personable to talk and joke with. They gave me a fair trade in value on my Lexus and I decided on the RDX. However, I did not want a white, gray or silver car and most of what was available on the lot was just that. Crown Acura located one at another dealership and worked to have it transferred to Crown that day. Tyler discussed our financing and leasing options and was very informative and great to work with. It was getting late and I requested to also have a remote start installed on the vehicle once it arrived so they provided me with a loaner for two days until my car had arrived and the dealership could install the remote start. Stephen called each day to give me updates on the status of my vehicle. Once we arrived to pick up the vehicle Stephen took time to go over the car features and settings. I really appreciate that he took the time to do this with us. I'd certainly recommend this dealership to friends and family! Thanks Stephen & Tyler for making this a seamless car buying experience! I know there were other staff behind the scenes involved in getting me the car I wanted and they deserve a big thanks also! More

I was greeted very warmly by Kelcey - she was very knowledgeable and helpful in assisting me with finding the right car - she also was very knowledgeable on all of the “bells and whistles” of the my n knowledgeable and helpful in assisting me with finding the right car - she also was very knowledgeable on all of the “bells and whistles” of the my new MDX- would highly recommend her to anyone looking for a vehicle More

From the moment I walked into RICHMOND Crown Acura, I was welcomed with smiles from all around! Kelcey Thacker greeted me and introduced me to all the great people who help make it a successful place. Kelcey welcomed with smiles from all around! Kelcey Thacker greeted me and introduced me to all the great people who help make it a successful place. Kelcey was extremely helpful and if she didn’t know the answers “the Dave’s” or Josh were there to help. To make my decision I had to make a few trips but every time I arrived everyone offered to help. It was truly one of the deciding factors to my choice and I’m very excited with my RDX! Thanks to all! Kelcey, Josh, Dave, Dave and Mike! Here’s to a great 2020! More

Consistantly professional and fair I have now bought and sold 2 cars at this dealership and each time they gave me a very fair price on my trade but also on the new vehicles. The last 7 I have now bought and sold 2 cars at this dealership and each time they gave me a very fair price on my trade but also on the new vehicles. The last 7 years of my service visits have also been a very comfortable experience. Would highly recommend More

Awesome experience, pearl MDX with really cool sport wheels! My husband and I bought an MDX yesterday evening and the experience was awesome. The salesperson, Matthew Hammond was extremely knowledgeable about a My husband and I bought an MDX yesterday evening and the experience was awesome. The salesperson, Matthew Hammond was extremely knowledgeable about all of the facets of the MDX. Matthew was professional and easy to work with (he even made us a fresh pot of coffee). The manager, Anthony was friendly and also made the purchase very smooth. I am temporarily in a wheelchair and I felt very comfortable with the handicapped friendly establishment and staff. More