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Crown Acura Richmond
Richmond, VA
782 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 782 reviews
February 06, 2020
Another Home run! Matt, Matt, Josh and Tyler delivered another spectacular experience in the purchase of our family's 5th Acura from Crown, an ILX. They listen, connect Matt, Matt, Josh and Tyler delivered another spectacular experience in the purchase of our family's 5th Acura from Crown, an ILX. They listen, connect, have a servant's heart in meeting a client's need, and they deliver precisely that which they promise; all of this in a pleasant and professional manner. With this Team and the service department there is complete product satisfaction. More
by Caleb
Employees Worked With
Josh Alford, Matt Perry, Tyler Ponton, Matthew Hammond
February 05, 2020
Derrick and the team were terrific to work with in our car buying experience. They were willing to work with us to assure we got a fair deal and a RDX that looks brand new. car buying experience. They were willing to work with us to assure we got a fair deal and a RDX that looks brand new. More
by Russ.johnson9070
Employees Worked With
Josh Alford, Derrick Gahagan
February 03, 2020
Crown Acura Richmond Sales Team I couldn't be more happy with the team at Crown Acura. Everyone involved was extremely helpful and courteous and made the process very easy. I look fo I couldn't be more happy with the team at Crown Acura. Everyone involved was extremely helpful and courteous and made the process very easy. I look forward to future dealings with Crown. More
by Afastige
Employees Worked With
James Fiden, Anthony Easter, Josh Alford, Tyler Ponton, Kelcey Thacker
January 31, 2020
It was Amazing from the 1st time I walked in. Each time I came in everyone was so polite. GREAT CUSTOMER SERVICE all the way around. I was helped in every way possible to make sure I was happy. I am going t came in everyone was so polite. GREAT CUSTOMER SERVICE all the way around. I was helped in every way possible to make sure I was happy. I am going to definitely recommend them to anyone I know looking for a car. More
by CCCWoodson03
Employees Worked With
Matt Perry, Dave Robinson
January 30, 2020
Wesley was very informative and courteous throughout the entire process. He was able to answer every question confidently and thorough. The trade in process was very quick and easy as well. entire process. He was able to answer every question confidently and thorough. The trade in process was very quick and easy as well. More
by Smj
Employees Worked With
Anthony Easter, Michael Schuler, Wesley Hardaway
January 25, 2020
Top notch service from everyone at Crown Acura Richmond! We had the best car buying experience at Crown Acura Richmond! David was the most patient and easiest car salesperson we have ever worked with. David' We had the best car buying experience at Crown Acura Richmond! David was the most patient and easiest car salesperson we have ever worked with. David's service was top notch and we also had excellent service from James, Anthony, Tyler and honestly everyone we worked with in the dealership. Thank you Crown Acura Team for helping us find our new MDX. The Acura product is safe and reliable, which why we love this vehicle and your team's excellent service solidified our MDX purchase. More
by KarenZ
Employees Worked With
James Fiden, Anthony, David Burks, Tyler Ponton
January 24, 2020
Excellent service From Wesley Hardaway and he Was a main factor in selecting Acura. The RDX seems to be a very good product. I’m happy with the selection. factor in selecting Acura. The RDX seems to be a very good product. I’m happy with the selection. More
by Mmginc97
Employees Worked With
Wesley Hardaway
January 24, 2020
Kelcey, Tyler and Matt were friendly, informative, and professional. Crown Acura of Richmond has assembled a fantastic team of people. They made us feel appreciated. Thank you for our new-to-us ride!🤗 professional. Crown Acura of Richmond has assembled a fantastic team of people. They made us feel appreciated. Thank you for our new-to-us ride!🤗 More
by Zelda
Employees Worked With
Matt Perry, Tyler Ponton, Kelcey Thacker
January 23, 2020
Good Dealership - Great People! Wesley Hardaway is an excellent client adviser - I was looking at many vehicles in the same class as the RDX, the vehicle edged out its competitors bu Wesley Hardaway is an excellent client adviser - I was looking at many vehicles in the same class as the RDX, the vehicle edged out its competitors but the service from Wes is what closed the deal. He knew the vehicle inside and out - and all the competitive advantages it had over the 5-6 other make/models I had tested. Far superior experience than other dealerships I attempted to work with. Once I settled on the make/model - Wes initiated a trade with another dealer to match my desired color scheme and had the new vehicle on the lot in 24 hours. Wes also stayed in communication with me for a few weeks after purchase to make sure I was completely satisfied. Abraham Martinez has been my service adviser on a couple of subsequent visits - also friendly and knowledgeable - excellent customer service. I had a few interactions at the Dealership with David Burks and Anthony Easter - also very friendly, customer service oriented and knowledgeable. Thanks all! More
by EricD
Employees Worked With
Abraham Martinez, David Burks, Anthony Easter, Wesley Hardaway
January 23, 2020
Excellent costumer service and i will recommend anyone to company and sales man was very polite and helpful thanks to him my choice of vehicle was easy company and sales man was very polite and helpful thanks to him my choice of vehicle was easy More
by J.brathwaite
Employees Worked With
Wesley Hardaway , Wesley Hardaway
