Crown Acura Richmond

Fair and transparent pricing. Excellent use of text and email to communicate status. Demonstrated willingness to go beyond expectations to get me what I needed. Excellent use of text and email to communicate status. Demonstrated willingness to go beyond expectations to get me what I needed. More

Chris was amazing and I appreciate the quick vehicle service time. It was also great to see my car salesman, David! service time. It was also great to see my car salesman, David! More

Provides quick access, excellent car care and customer care. Chris is our service rep and is outstanding! care. Chris is our service rep and is outstanding! More

Professional and efficient as always. Mike helps me keep my car in tip-top shape. Mike helps me keep my car in tip-top shape. More

I took my Acura (RXL) in for inspection and as always Mike was very professional and courteous. I was given a date of January 11 by another technician and told they were too busy to provide the service. Mike was very professional and courteous. I was given a date of January 11 by another technician and told they were too busy to provide the service. I went in anyway after being told again by Chris they couldn’t take me. Kudos to Mike for being a great representative for Crown Acura. More

Excellent customer service. Chris did a phenomenal job with keeping me posted on the servicing being performed on my vehicle. Even offered a loaner vehicle which I wasn’t expect Chris did a phenomenal job with keeping me posted on the servicing being performed on my vehicle. Even offered a loaner vehicle which I wasn’t expecting because of the limited availability. He will continue to be my “go to” when I’m servicing any of my vehicles. Keep up the great work!! More

I’ve been coming to this dealership for sometime now. Completely satisfied with service and Will my service agent. Always courteous and professional . Grateful for his honesty while providing all my serv Completely satisfied with service and Will my service agent. Always courteous and professional . Grateful for his honesty while providing all my service needs. Definitely worth the wait time and travel to this Acura dealership. Unfortunately Richmond only has one Acura dealership. They need to add more to this area. More

They are easy to work with and make sure your car is good to go before you buy it. to go before you buy it. More

Steve Lerner was just amazing and so down to earth. NEVER felt pressured or unimportant! Very painless and great experience from start to finish! Thanks! NEVER felt pressured or unimportant! Very painless and great experience from start to finish! Thanks! More