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Crown Acura Richmond

Richmond, VA

4.9
834 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 834 reviews

March 24, 2024

The service department was courteous, thorough and professional. Mike was proactive and delivered as scheduled. More

by Alorenzogilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
March 20, 2024

Dealership is very friendly and care about the customer. I would recommend to family and friends More

by Bigelow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Shaun Chapman, Manny Badias
March 18, 2024

Mike at Crown Acura is very Professional and detailed. He takes time to explain any issues with my auto. Dealership is very clean. More

by tvbrooks60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereau
March 16, 2024

Excellent service. Fast. Efficient and reasonably priced. Maintenance work was performed and my exterior (paint) was refinished. My car now runs and looks great!! More

by Jbrush777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
March 10, 2024

Customer service is outstanding and they are very knowledgeable about all of the models, features and accessories. Service advisor provided a good explanation and car was done before time estimated. More

by Barbara Espigh
Recommend Dealer
Yes
Employees Worked With
Chris Arnold, Wesley Hardaway
March 08, 2024

Alton is efficient and knowledgeable - very easy to work with. Crown Acura has provided great service. More

by mcorle71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
March 04, 2024

Alton provides best customer experience all the time. Service provided is pretty good for this visit. More

by Sri
Recommend Dealer
Yes
Employees Worked With
Alton
March 04, 2024

Professional and friendly. Everyone was helpful!. We loved the vehicle which we thought was sexy! Thanks! More

by Carljudnick1126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl 5 stars, Anthony Easter
March 03, 2024

Shaun, Kevin, and Joshua provided excellent customer service which was expedient and professional. No high pressure sales tactics which was very refreshing. Shaun reached out to me after my vehicle deli More

by pabram21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Shaun Chapman, Kevin Johnson
March 01, 2024

Alton Trainum was great to work with, he went above and beyond to get my vehicle taken care of. More

by Dreweaken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton Trainum
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