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Crown Acura Richmond
Richmond, VA
772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 772 reviews
January 11, 2024
I took my Acura (RXL) in for inspection and as always Mike was very professional and courteous. I was given a date of January 11 by another technician and told they were too busy to provide the service. Mike was very professional and courteous. I was given a date of January 11 by another technician and told they were too busy to provide the service. I went in anyway after being told again by Chris they couldn’t take me. Kudos to Mike for being a great representative for Crown Acura. More
by Patrice.carpenter
Employees Worked With
Service
January 06, 2024
Excellent customer service. Chris did a phenomenal job with keeping me posted on the servicing being performed on my vehicle. Even offered a loaner vehicle which I wasn’t expect Chris did a phenomenal job with keeping me posted on the servicing being performed on my vehicle. Even offered a loaner vehicle which I wasn’t expecting because of the limited availability. He will continue to be my “go to” when I’m servicing any of my vehicles. Keep up the great work!! More
by LMac
Employees Worked With
Chris, Service Department
December 31, 2023
I’ve been coming to this dealership for sometime now. Completely satisfied with service and Will my service agent. Always courteous and professional . Grateful for his honesty while providing all my serv Completely satisfied with service and Will my service agent. Always courteous and professional . Grateful for his honesty while providing all my service needs. Definitely worth the wait time and travel to this Acura dealership. Unfortunately Richmond only has one Acura dealership. They need to add more to this area. More
by Aharr56
Employees Worked With
Willy Alford, Service Advisor
September 10, 2021
Steve Lerner was just amazing and so down to earth. NEVER felt pressured or unimportant! Very painless and great experience from start to finish! Thanks! NEVER felt pressured or unimportant! Very painless and great experience from start to finish! Thanks! More
by april
Employees Worked With
Steve Lerner
June 21, 2021
Great experience! Fast and efficient…awesome deal! I traveled from Williamsburg to purchase the vehicle. Josh was great and accommodating! Did the deal on the internet!!! traveled from Williamsburg to purchase the vehicle. Josh was great and accommodating! Did the deal on the internet!!! More
by vasoccerref
Employees Worked With
Josh Hylton
May 29, 2021
This is the best place I have ever been to buy a car.They really went out their way for me.I drove 3 hours to the dealership because of how far they went out their way for me.They beat the dealership from my really went out their way for me.I drove 3 hours to the dealership because of how far they went out their way for me.They beat the dealership from my area by $1500 and even threw in some extra Accessories for the car.Not to mention how patient they were with me because had the hardest time deciding on color of the car I wanted.From Anthony the sale a manager to my salesman Jerry and even the owner greeted me.This place would rather help you get in a car and earn your business even if it doesn’t mean them making that much money on their end.I have bought close to 20 cars in my life and this dealership showed me professionalism and Curtesy like never before.They deserve 100 stars and I truly mean that. More
by Cory
Employees Worked With
Anthony Easter, Thomson John, Josh Alford, Jerry Schuler
April 24, 2021
I just bought a car from Jamel today! I expected to buy a new RDX but it was just a bit too small so I opted for a used Lexus RX350. Jamel was extremely knowledgeable, pleasant, smart, and had no problem wit new RDX but it was just a bit too small so I opted for a used Lexus RX350. Jamel was extremely knowledgeable, pleasant, smart, and had no problem with me changing my mind from new Acura to a used vehicle. He stressed the importance of me getting what worked best for me. I highly recommend Jamel and the Acura dealership. The entire staff was very welcoming, from the sales manager to the finance manager!! And I was greeted and welcomed by the entire staff. Just a great team and friendly atmosphere. More
by Tammie H
Employees Worked With
Anthony Easter, Jamel Chatman, Kevin Johnson
