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Crown Acura Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.9
782 Reviews
Call Dealership (804) 887-2849
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8704 West Broad Street

Richmond, VA

23294

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Showing 782 reviews

April 24, 2024

Exceptional customer service. My service advisor Willy kept me informed of the progress of my service. More

by Jcbmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Burks
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April 23, 2024

Mike did an excellent job during my recent visit. He kept me posted on all of the work being performed. My car was washed and ready at the time promised More

by hsmith1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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April 22, 2024

I’m always pleased with the Service at Crown Acura. Mike is always a pleasure to work with. More

by eacollins0322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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April 21, 2024

Efficient and friendly. Took the time to explain what they were doing and helped me on a recall. More

by Bdnettem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Matt in Service
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April 21, 2024

Alton Trainum is the best! He’s very attentive, very caring, and understands what he’s talking about. He’s my guy. More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton Trainum
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April 20, 2024

This dealership provides superior customer service! !! Everyone is welcoming and friendly. I will definitely return for my future car services. More

by krzyfn31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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April 18, 2024

Excellent service as always, great service advisor s, courteous, friendly and knowledgeable.always on time as promised. More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William alford
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April 15, 2024

Very curtious & effecient! I felt as though the young man who met me as I drove in, cared about me & my car👍🏼 More

by hvnly14hgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t catch his name
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April 14, 2024

Sales person, David, was great to deal with, no complaints there. However, during the test drive we noted that there was a severe vibration in the vehicle at idle, spoke to service manager and they More

by rc@56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Burks, Manny Badias
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Apr 17, 2024 -

Crown Acura Richmond responded

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or disappointment you experienced during your recent visit to our dealership. We appreciate your acknowledgment of David's excellent service and are disheartened to hear about the issue with the vehicle. We would be happy to speak with you further about your experience. Please contact me at your convenience to discuss this matter further. Matt Perry, General Manager, 804-273-9633

April 08, 2024

Excellent every time I go to them. I have no complaints with the service thank you More

by samirahmartin1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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