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Crown Acura Richmond

Richmond, VA

4.9
794 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 794 reviews

January 23, 2025

I love Acuras and feel fortunate to have Crown Acura nearby. I've been a customer for 30 years, having purchased my first Integra there long ago. The service is outstanding, and I've consistently enjoye More

by cindyb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kedon rates a 10! , Wesley Hardaway
January 23, 2025

Had an excellent experience at CrownAcura of Richmond when buying my 2020 MDX. I can only hope my new car performs as well as the dealership. More

by ctaylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Shaun Chapman
January 23, 2025

Had recent service on MDX. Alton was the service rep. Very professional. Efficient service. Would recommend to others. More

by Wally.nunley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton in service
January 22, 2025

Excellent sales and service! !! They truly care about you as a person and that you are satisfied in all aspects of purchasing and owning your new vehicle!! More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Alford, Anthony Easter
January 21, 2025

Our salesperson Shaun was fabulous! The vibe in the dealership was great and we felt no pressure at all! More

by Denise S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kriss Williams, Anthony Easter, Shaun Chapman
January 20, 2025

Alton in the service department was amazing. He saw a situation that the automated service did not address. He handled the problem with ease and appropriately. High praise More

by Lorriew1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton
January 19, 2025

Friendly, respectful, prompt, easy. Thank you for getting my car straight quickly during sno storms and no water. More

by Mobitess17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Burks, Anthony Easter, Thomson John, Josh Alford, Stephen Anokye-Boateng, Wesley Hardaway, Shaun Chapman, Jamel Chatman, Jerry Schuler, Kevin Johnson
January 17, 2025

Chris in the Service Dept did a great job w my recall appt Jan 14 2025. Finished when promised and answered all questions. Great car wash also. More

by marciadwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Chris
January 16, 2025

Always have good service and timely access to appointments. My new service writer Alton was excellent. More

by rlschnei5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Alton
January 16, 2025

I had the best car buying experience ever. The staff was friendly, helpful, and knowledgeable. They truly did exceeded my expectations. I got a great car at a great price. If you are in the ma More

by LCOLON888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Shaun Chapman