Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Acura Richmond
Richmond, VA
602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 602 reviews
April 22, 2021
Stephen Anokye-Boateng was really nice and helpful! We were happy that we were able to test drive the cars we like. Stephen really helped us with information on the cars we weren't sure about. I love the were happy that we were able to test drive the cars we like. Stephen really helped us with information on the cars we weren't sure about. I love the fact that he was very patient with us and we finally decided and got our car. We were happy with Manny in doing our paperwork and even the manager came in to say Hello. Even Josh Alford said Congratulations to us and was attentive. So it was a great experience! More
by peruvianprincess77
Employees Worked With
Stephen Anokye-Boateng, Manny Badias
October 30, 2020
Since my original purchase in 2002, I have always been pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s conditi pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s condition. He has guided through the best recommendations which has lead me to a 350,000 mile odometer reading. More
by Jack h
Employees Worked With
Mike Mereu
September 01, 2020
Thomson was fantastic. He new a lot about the vehicle and really tried to keep the buying process on task. The whole team was great! and really tried to keep the buying process on task. The whole team was great! More
by Insource
Employees Worked With
Anthony Easter, Thomson John, Michael Schuler
August 31, 2020
Excellent experience for test drive then purchase. Only complaint, Wesley disappeared for about 30 minutes during transfer process without saying he’d be gone that long. Everything went on schedule. complaint, Wesley disappeared for about 30 minutes during transfer process without saying he’d be gone that long. Everything went on schedule. More
by Bhoward636
Employees Worked With
Wesley Hardaway
August 21, 2020
Excellent customer. Excellent price. Very nice group. Excellent customer. Excellent price. Very nice group. Excellent folks. Good trade in valuation. A complete pleasure and very happy I chose Excellent customer. Excellent price. Very nice group. Excellent folks. Good trade in valuation. A complete pleasure and very happy I chose to buy a vehicle from Crown Acura !! Would do it again !!! More
by Tom J14
Employees Worked With
Mike Revell , Josh Alford, Wesley Hardaway
July 21, 2020
Outstanding customer service, fast friendly service love my new car. I highly recommend this dealership for anyone looking forward to buy any used or new cars. my new car. I highly recommend this dealership for anyone looking forward to buy any used or new cars. More
by tiffanyrose211
Employees Worked With
Wesley Hardaway
July 15, 2020
Josh Alford, the sales manager came outside to greet me in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from his dealership. He asked me how I was doing and after in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from his dealership. He asked me how I was doing and after I told him the vehicle I wanted to look at; he had it up driven up for me in minutes. As with my previous purchase in 2018, I made sure to pick a vehicle for purchase on his lot because I wouldn't trust getting one from anywhere else. He paired my up with Wesley Hardaway to answer any questions that I had. Wesley Hardaway the sales specialist was a pleasure to work with as he was friendly, professional and was able to help me purchase the exact car that I wanted. Wesley explained all of the available finance options for me and so, I was able to choose the one that I felt most comfortable with. He also followed me in my rental car down the road, so I could drop it off and he drove me right back to the dealership. This is my second purchase from this dealership and I will be coming back here my next vehicle. More
by Mike F.
Employees Worked With
Anthony Easter, Thomson John, Josh Alford, Matt Perry, Michael Schuler, Wesley Hardaway
July 07, 2020
Great car, great experience Thomson John was friendly, knowledgeable and patient from my first visit to my third when I finally decided to buy. Thomson and John Alford were help Thomson John was friendly, knowledgeable and patient from my first visit to my third when I finally decided to buy. Thomson and John Alford were helpful and fair and I really enjoyed working with Michael Schuler to finalize the details. It was a great car buying experience and nice to feel good about from who and where I bought this awesome vehicle. More
by kathrynjesscarter
Employees Worked With
Thomson John, Josh Alford, Michael Schuler
July 04, 2020
PROFESSIONAL - HONEST - FRIENDLY - FAIR My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy t My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy to work with! More
by cashbuyer
Employees Worked With
Anthony Easter, Thomson John, Michael Schuler
July 01, 2020
This was a most excellent experience from Wesley Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure sales tactics and the professionalism throug Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure sales tactics and the professionalism throughout the entire day. I am so happy with the RDX!!!!!! More
by steeledwayne
Employees Worked With
Josh Alford, Wesley Hardaway
