Crown Acura Richmond

Great dealership. I was provided prompt check in service, and the Customer Service Writer, Christopher Arnold, provided excellent advice concerning the service that wa I was provided prompt check in service, and the Customer Service Writer, Christopher Arnold, provided excellent advice concerning the service that was needed on my 2020 Acura RLX, including how long it would take to complete the service repairs. The service to my car was completely on time, and in a professional way. I was promptly offered a ride to where I usually catch a ride to, but on this particular day, I decided to decline, and take advantage of the beautiful and remodeled waiting area. I was also able to meet with the throughly professional Financial Services Manager, Wes Hardaway, and greatly appreciated and enjoyed our conversation. Further, during my time there, I met with David Burks, and he discussed with me the beautiful new EV automobile that was in the Showroom. Mr. Burks is very knowledgeable about the vehicle. It appears to me that all the personnel at Crown Acura of Richmond, Va that I came into contact with that day were polite, respectful, and friendly. On the day of my visit, I was also able to speak with Matt Perry, the General Manager; Anthony Easter, the New Car Sales Manager; and Josh Alford, the General Sales Manager. All are wonderful people, and that’s why I have been a repeat customer for many years in my purchases, and for service work on my vehicles at Crown Acura of Richmond. I have found the prices of its products, services, and vehicles very reasonable. I think that it is worth my about two and one-half drive to this dealership because of its performance on my behalf. And, why I keep sending some of my family members there to purchase vehicles. Reginald R. Yancey More

Darrel provided great service and was very patient throughout my search process. Thank you Crown Acura! throughout my search process. Thank you Crown Acura! More

Everyone was so nice and friendly . I was greeted at the door by KeShaw Cottman and he was a pleasure to work with. I was greeted at the door by KeShaw Cottman and he was a pleasure to work with. More

Crown Acura knows me and they are good at keeping me informed on the service of my vehicle. informed on the service of my vehicle. More

I was very impressed with the prompt attention, service and professionalism of my sales associate, Jarrett. and professionalism of my sales associate, Jarrett. More

Shawn was a great salesperson, she took her time and went over the car with me. The only problem I have with the TLX is their is no insulation in the rear deck area, this does give off some road noise. U sho over the car with me. The only problem I have with the TLX is their is no insulation in the rear deck area, this does give off some road noise. U should have classes on the technology of the car. More

I can’t recommend Crown Acura enough! As a loyal Acura owner, I always return to this dealership for their outstanding service and knowledgeable staff. The sales team is knowledgable, As a loyal Acura owner, I always return to this dealership for their outstanding service and knowledgeable staff. The sales team is knowledgable, friendly and attentive, ensuring you find the perfect vehicle without any pressure. Their service department is equally impressive—efficient and trustworthy, they treat my car with the utmost care. Crown Acura has earned my loyalty with their commitment to customer satisfaction. If you're in the market for an Acura, this is the place to go! More

Fast friendly service and did what needed done. While I waited I got to test drive a 2024 Acura ZDX which will break your neck if you step on it too hard! If it had a range of 400 mi I'd be home wi While I waited I got to test drive a 2024 Acura ZDX which will break your neck if you step on it too hard! If it had a range of 400 mi I'd be home with it right now! More

Alton was the best. He was kind and patient. He even apologized for the car wash being frozen from the winter storm. Awesome service! He was kind and patient. He even apologized for the car wash being frozen from the winter storm. Awesome service! More

Very helpful and clean. They do a great job! The service department guys are very helpful and nice They do a great job! The service department guys are very helpful and nice More