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Crown Acura Richmond

Richmond, VA

4.9
829 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 829 reviews

May 25, 2025

I had a positive experience. Everything went really well and I’m very pleased with the car that I got. I would highly recommend Crown Acura of Richmond! More

by Dotyjess715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel Kilbrew, Anthony Easter
May 22, 2025

It was easy to schedule an appointment with many available times. I arrived on time and within a minute was met with staff. The work was completed within the time frame estimated. The staff was v More

by Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Alford
May 14, 2025

We had a wonderful experience! We were greeted outside, shown exactly what we wanted to see, treated with great respect, and all questions we had could be answered. They went the More

by courtney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell , Josh Alford, Wesley Hardaway
May 11, 2025

Some dealerships make a woman feel ignorant. Crown Acura has never made me feel that way. I have been treated respectfully and considerately always by several service personnel. My cars have run More

by kayron5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
May 10, 2025

A pleasure to work with in the purchase of a used vehicle. Chris Wren was excellent! More

by Sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wren
May 09, 2025

Mike and staff are always great to work with every time I have been at Crown Acura. They keep you posted on the status of your service. More

by smalz1680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
May 09, 2025

Acura is very accommodating! I missed their phone call and they provided an email with a video of my additional service and I was able to sign for service approval. I appreciate More

by Sgruff024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and William
May 06, 2025

Our salesman, Darrel Killabrew, was outstanding. Professional, knowledgeable and , trustworthy. Clearly, an asset to Crown Acura. More

by Mjenkins2834
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Darrell killabrew
May 02, 2025

Really appreciated Darrell ,knowledgeable and patient he helped us to get right vehicle and guide us from start and finish without his help it wouldn’t possible for us More

by alagukumaran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrel killebrew, David Burks
April 25, 2025

I received pretty good services while getting a state inspection and tire rotation from Mr. Alford. He’s a cool laid back young man and I appreciate his service. More

by krudd004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Alford
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