Crown Acura Richmond

My car was brought in for State inspection and work for a minor recall notice. The process for making an appt was seamless and easy and Alton communicated early about receiving my car and letting me know it minor recall notice. The process for making an appt was seamless and easy and Alton communicated early about receiving my car and letting me know it was ready (I was a night drop customer). Everything was taken care of quickly and the customer service was amazing. Thank you Alton! More

Excellent customer facing and service rep was very nice. Everything was taken care of with a great deal of care. Everything was taken care of with a great deal of care. More

My car was not starting and had to tow my car. Alton received my car and had the issue resolved.kept updating me on the status. Alton received my car and had the issue resolved.kept updating me on the status. More

Everyone was nice and friendly. The whole process from test driving to financing to taking the car home was very easy The whole process from test driving to financing to taking the car home was very easy More

quick / easy / effective William Alford always does a wonderful job. very customer focused and conscientious! wonderful job. very customer focused and conscientious! More

Alton was a phenomenal service provider! He provided prompt responses and easy communication via text. His recommendations were fair and did not feel pushy. I hope to only have have Alton as He provided prompt responses and easy communication via text. His recommendations were fair and did not feel pushy. I hope to only have have Alton assist me in the future. Loved his calm welcoming demeanor. More

Everyone I dealt with was very nice and very knowledgeable. Would definitely do business with this dealership again. knowledgeable. Would definitely do business with this dealership again. More

I received quick service for my oil change and tire rotation! Mike was very thorough with future services that needs attention! rotation! Mike was very thorough with future services that needs attention! More

I've had excellent experiences with the Crown service team, whether it was Will or Mark. The digital feedback is convenient and helps make sound maintenance decisions. team, whether it was Will or Mark. The digital feedback is convenient and helps make sound maintenance decisions. More

Good experience, I reported an mysterious noise issue and they fixed it without charging me a single penny they fixed it without charging me a single penny More