Crown Acura Richmond

Great experience with the service department. They kept me update on the status of my vehicle while I waited in the lounge. I forgot I had a 20% off coupon when they wrote up my service ticket. I They kept me update on the status of my vehicle while I waited in the lounge. I forgot I had a 20% off coupon when they wrote up my service ticket. I texted Chris and asked if it was too late to apply the discount. He immediately responded and took off the 20%. That is customer service! More

Nice inventory of vehicles, courteous staff, nice waiting area, the car washes are very convenient. area, the car washes are very convenient. More

Very attentive to customer and very good inventory Sales team did a very good job Sales team did a very good job More

Always happy with service and professionalism at Crown Acura. Enjoyed the remodeled lobby as well. Acura. Enjoyed the remodeled lobby as well. More

Had a great experience Very quick and washed the car as well. My advice advisor was super. well. My advice advisor was super. More

Very friendly knowledge staff. Good customer service. Quick to answer any questions. Would definitely recommend . Good customer service. Quick to answer any questions. Would definitely recommend . More

Cars are great. Sales process not good. Very little knowledge/support for using all of the features. Couldn’t even help pairing my garage door opener or using Apple Sales process not good. Very little knowledge/support for using all of the features. Couldn’t even help pairing my garage door opener or using Apple Play!! Car maintenance service ie oil changes, etc are outstanding. This is my 5th Acura. More

Mike and the crew are very professional . They got me out before the promised time They got me out before the promised time More

It was easy to a hedule an appt online and the service department greeted me as soon as I walked in and took my car back asap. They were done in half the time and the car came back clean and ready to go. department greeted me as soon as I walked in and took my car back asap. They were done in half the time and the car came back clean and ready to go. I bought another Acura because of the Crown service dept. More

Amazing staff, amazing atmosphere! Everyone was so helpful and friendly. I am very pleased & definitely recommend Everyone was so helpful and friendly. I am very pleased & definitely recommend More