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Crown Acura Richmond
Richmond, VA
834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 834 reviews
June 15, 2025
Anthony and Jamel went above and beyond to put a deal together me. They are driven by customer service! I honestly believe they absolutely love making their customers feel valued. I love my new TLX and c together me. They are driven by customer service! I honestly believe they absolutely love making their customers feel valued. I love my new TLX and couldn’t be any happier with my new car. Thank you Jamel and Anthony!!!! More
by Sherri Seal
Employees Worked With
Anthony Easter, Matt Perry, Jamel Chatman, Kevin Johnson
June 13, 2025
Bought a car from a distance, prompt and professional, and pleasant response from Shaun allowed me to have my car the same day. Never had treatment and satisfaction like that from any other dealer. and pleasant response from Shaun allowed me to have my car the same day. Never had treatment and satisfaction like that from any other dealer. More
by jimwelchbelair
Employees Worked With
Shaun Chapman, Manny Badias, Kevin Johnson
June 08, 2025
I always appreciate the great service at Crown. This is my 6th Acura and they are always better than the one before. Thanks again and I’ll be back! This is my 6th Acura and they are always better than the one before. Thanks again and I’ll be back! More
by Erryp18
Employees Worked With
Josh Alford, Jamel Chatman, Kevin Johnson
June 05, 2025
Recommended to friends and family. Variety of stock on the lot, Josh, Jamal and Matt were very helpful in me finding a car. Variety of stock on the lot, Josh, Jamal and Matt were very helpful in me finding a car. More
by Lisarn866
Employees Worked With
Josh Alford, Matt Perry, Jamel Chatman
June 02, 2025
I still haven’t gotten my tags. Temp tags expired May 12th. I called 3 times each time someone said they would call me back. The 4th time I got the dmv clerk who said she was wai Temp tags expired May 12th. I called 3 times each time someone said they would call me back. The 4th time I got the dmv clerk who said she was waiting on the title and would have the finance team issue a 2nd set of tags. That didn’t happen either as that was almost 3 weeks ago. Poor customer service all around as they should have called me when the tags were getting close to expiring. I bought the he service loaner it shouldn’t be this hard to get tags. In the meantime I went ahead and canceled the maintenance contract as if you all are this unresponsive to a simple issue I don’t want to give you more business. More
by Jlbender21
Employees Worked With
Kledon
