Crown Acura Richmond

Lots of cars on the lot to choose from. No pressure from knowable sales team. Fast service when needed. Chris Wren was great salesman and managers were friendly. We love our new Acura MDX No pressure from knowable sales team. Fast service when needed. Chris Wren was great salesman and managers were friendly. We love our new Acura MDX More

Great sales team but financing didn’t follow through to remove two maintenance/service programs (around $4200) after I asked them to. It took almost 3 months of me continually following up. I checked my remove two maintenance/service programs (around $4200) after I asked them to. It took almost 3 months of me continually following up. I checked my balance, still not removed so I finally contacted Honda finance and they took care of it immediately. They would have gotten 5 stars if finance had straightened out removing the maintenance/service plans. More

Everyone at the Crown Acura dealership was GREAT to work with - kind, friendly, honest, and very knowledgeable. I would 10/10 recommend working with Jarratt and Anthony! with - kind, friendly, honest, and very knowledgeable. I would 10/10 recommend working with Jarratt and Anthony! More

I had an outstanding experience with Keshawn Cottman the Crown Accura Team .. GREAT customer service !!!! Crown Accura Team .. GREAT customer service !!!! More

Customer service was good I was greated the sales men were very patient and helpful. were very patient and helpful. More

I got a quick appointment on a serious recall and the process was efficient and professional. process was efficient and professional. More

Purchased a 2025 Acura MDX from this dealership. We traveled over an hour to do so. It was by far the most pleasantly surprising vehicle purchasing process I've ever experienced. It was a super smoo We traveled over an hour to do so. It was by far the most pleasantly surprising vehicle purchasing process I've ever experienced. It was a super smooth and easy process. I conducted the majority of the sales process through texts and phone calls. I corresponded with multiple people over 2-3 months, and not once did we experience any unwillingness to serve or feel like we were getting swindled. Shout out to the sales team, our salesman Jarratt Day, and the F&I manager Wes Hardaway for going the extra mile to accommodate all our requests. Whether you're in NOVA or in Hampton Roads, I would highly recommend taking a trip over to Crown Acura in the Richmond area. More

The service I received at Crown Acura of Richmond was outstanding. The salesman and finance department are outstanding. outstanding. The salesman and finance department are outstanding. More

I had a good experience at Acura twice now. They treated me fairly and professionally. Would highly recommend! They treated me fairly and professionally. Would highly recommend! More

Had a really great sales experience here with Chris Wren as our salesman and Kris Williams with Financing. Both were a complete pleasure to work with and were professional and fair. Highly recommend them bo as our salesman and Kris Williams with Financing. Both were a complete pleasure to work with and were professional and fair. Highly recommend them both! More