Crowley Nissan
Bristol, CT
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I cannot do them justice with words. The service was wonderful. John Murray the auto tech did a fabulous job. I was there for new brakes. He even added] no squeal to my brakes so t The service was wonderful. John Murray the auto tech did a fabulous job. I was there for new brakes. He even added] no squeal to my brakes so they wouldn't squeal anymore. I never heard of this product until now. Guess what my brakes DO NOT Squeal anymore. I love it. Crowley and John get an A+ from me. I would highly recommend this dealership for service. Maybe that's why I bought at least 7 vehicles from them over the years, More
Service Department - Don't expect to get a text when they say they will. Don't expect anything to be timely. But do expect them to be on their cell phones when you go over to ask them when your car might be say they will. Don't expect anything to be timely. But do expect them to be on their cell phones when you go over to ask them when your car might be ready. Don't expect them to answer the phone and if you get put on hold, put it on speaker because it will be a while. If you can't get through to service when you have been waiting 6 hours to find out what is wrong with your car, don't expect the general manager to be of any help reaching the service manager. More
Friendly and welcoming from the first step inside. Brian and his staff made the “car buying” experience a lot less stressful. Bryan was able to answer all my questions and worked together with the man Brian and his staff made the “car buying” experience a lot less stressful. Bryan was able to answer all my questions and worked together with the manager’s exceptionally well. Some of the staff remembered me from my last purchase and had great conversations with me other than purchasing a car. Made me feel very comfortable. It was nice to be able to purchase a vehicle at a dealership and not have to worry about talking to anyone that made you feel uncomfortable. Even on Brian’s day off he spoke with me and answered some of my last minute questions. As always I will definitely recommend Crowley as I already have been talking about them to others. Met some very nice people there which is actually unusual these days. Great group of men and woman. More
We had to wait 1/2 hr for our car to be brought in for service. The rerun label was incorrect and call yester lady to speak to Richard and his mailbox was full . Called bak and deft message for service ma service. The rerun label was incorrect and call yester lady to speak to Richard and his mailbox was full . Called bak and deft message for service manager no call back yet. (34 hrs) also the oil reset button was not reset and I had to get someone to correct. More
From the time I went to buy my car to the first time I got it serviced. The service has been impeccable. got it serviced. The service has been impeccable. More
Wouldn't recommend at this time although I have recommended in the past. Oil Change and rotation of tires completed on time. However the tire pressures were not checked and air was not added to ti recommended in the past. Oil Change and rotation of tires completed on time. However the tire pressures were not checked and air was not added to tires. Additionally and more importantly, when appointment was made told the person that the fan for the air/heat does not change speeds nor shuts off and wanted it checked out. He said he would note it on the service request. Appointment was at 2:30 pm but they said they didn't have time to do the fan check and I would need to make another appointment and leave the car. That's unacceptable. Also couldn't tell me if the issue would be covered by extended warranty I purchased. Also told I need front brakes- not sure if I will have them done here or elsewhere since the fan issue really t'd me off. System forced me to rate people below although I had no contact with anyone in sales or management or internet as I was there for SERVICE, More
Had a wonderful salesman by the name of James. Was the first to contact me. So I contacted him first. He was very helpful and knowledgeable. Was the first to contact me. So I contacted him first. He was very helpful and knowledgeable. More