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Crowley Nissan

Bristol, CT

4.7
692 Reviews

1451 Farmington Ave

Bristol, CT

06010

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Showing 692 reviews

January 28, 2021

Excellent service, got me the vehicle I wanted with the price we could both agree on. I will definitely look to come back for more. More

by mahmed2344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Glen, Daren Micelli
Jan 28, 2021 -

Crowley Nissan responded

Hello, We are glad we could help! We're looking forward to your next visit with us, take care!! Best wishes, Jason Fontaine General Manager Crowley Nissan

January 28, 2021

My daughter, a teacher in the area, has a brand new lease. 2020 Nissan Sentra. 3 times she had to bring it in for service because the car has stopped automatically in the middle of the road for no re More

by jjfitzsea
Recommend Dealer
No
Employees Worked With
Daren Micelli
Feb 02, 2021 -

Crowley Nissan responded

Hi Jill, Here at Crowley Nissan the safety of our customers is our top concern. Our Service Manager is taking care of the issue directly and has been in contact with your daughter and Nissan. Rest assured we will keep trying to find and fix the problem and make sure your daughter is safe and happy . Please don't hesitate to call us with any other issues or concerns 860-540-0555. Sincerely, Jason Fontaine General Manager Crowley Nissan

Feb 02, 2021 -

jjfitzsea responded

Jason, we know you are trying, but Nissan Lease is not. They just called and said they will not give us a safer car. This means that we are completely dissatisfied with Nissan and this dealership as this is where we bought the lease. We had faith and now we do not. Nissan's top concern is not for the safety of our daughter who by the way is a college graduate and professional in our community. We have found out that there is a class action suit against Nissan because the ABS sensors are faulty on Sentras. In fact, the judge just ruled NOT to dismiss the class action suit in November and to proceed with it because he is concerned for the safety of the Nissan Sentra drivers. We have decided that we value our daughters life and because she will not drive this dangerous vehicle, we have no choice but to pursue this legally. All we wanted was a different and safer vehicle. I would advise all customers to rethink a Nissan vehicle with this new braking system. Jeff and Jill Fitzsimmons

Feb 05, 2021 -

Crowley Nissan responded

Good afternoon Jeff and Jill, I understand all of your concerns and want to make sure they are being addressed. After speaking with our service manager, we have been unable to duplicate the issue(s). We have communicated directly with Nissan to gather additional information and have made multiple attempts to diagnose your concerns. If we were able to discover any issues, we would have repaired them without hesitation. Our goal is your complete safety while attaining 100% customer satisfaction. We apologize for this frustrating situation and will continue to be here for any of your sales or service needs. Sincerely, Jason Fontaine General Manager Crowley Nissan

January 28, 2021

We bought our car in for service because we could not get the gas tank open but Justin was very efficient and accommodating. He went out of his way to get the job done. More

by Matt’s first car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Michalski
Feb 02, 2021 -

Crowley Nissan responded

Hi Matt, We are glad we could help, we are happy to pass along your comments to Justin. We're looking forward to your next visit with us, take care!! Best wishes, Jason Fontaine General Manager Crowley Nissan

January 27, 2021

Professional, efficient service, as always. Brought my 2018 Nissan Rogue SL in for a routine oil/filter service, waiting for the work to be done. All observed employees wore protective masks and maintain More

by MediaProf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Matos
Jan 28, 2021 -

Crowley Nissan responded

Hello, We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Jason Fontaine General Manager Crowley Nissan

January 25, 2021

Started coming here after I purchased my Nissan Rogue. Although I have a closer dealership, they are always trying to sell me maintenance items which are not required. At Crowley's, I received Excellent s More

by magic12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandler Boutin
Jan 27, 2021 -

Crowley Nissan responded

Hello, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Crowley Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Jason Fontaine General Manager Crowley Nissan

January 24, 2021

Great job on my 2017 Titan. No issues so far. Took a few weeks to get parts for steering box but had loaner vehicle as long as it was needed. More

by Jvquinn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie Olivo, Justin Michalski
Jan 25, 2021 -

Crowley Nissan responded

Hello, We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Jason Fontaine General Manager Crowley Nissan

January 14, 2021

Great customer service. No pressure sales. Jacob knew his products.. Very clean and adherent to covid protocols.would definitely recommend Crowley Nissan to others. Thank you More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Pisttritto
Jan 15, 2021 -

Crowley Nissan responded

Hi Mary, Thank you for your kind review; we are happy to pass along your comments to Jacob. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Best wishes, Jason Fontaine General Manager Crowley Nissan

January 10, 2021

I purchased my new Altima in August 2020. I had been to several other dealers and I chose Crowley Nissan because they were not do the typical "salesly BS" games most other dealers do. They gave straight an More

by TSSullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawanda
Jan 11, 2021 -

Crowley Nissan responded

Hello, Thank you for your kind review; we are happy to pass along your comments to Lawanda. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Crowley Nissan! Please don't hesitate to reach out if there's anything additional we can do for you. Best wishes, Jason Fontaine General Manager Crowley Nissan

January 07, 2021

My husband and I were impressed with how transparent the salesman, Harvey Marrerro, was when it came down to negotiating the final price and how knowledgeable he was about the Nissan we purchased and all of More

by skham1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harvey Marrero
Jan 08, 2021 -

Crowley Nissan responded

Crowley Nissan responded Hello, Thank you for your kind review; we are happy to pass along your comments to Harvey. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Best wishes, Jason Fontaine General Manager Crowley Nissan

January 03, 2021

Regular 5 month, 5 thousand mile service. Appointment was made, went to service desk at scheduled time. Greeted pleasantly, service completed very quickly. Service person Nick bought mu keys to me. More

by larryn18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Mantello
Jan 05, 2021 -

Crowley Nissan responded

Hi Larryn, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Crowley Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Jason Fontaine General Manager Crowley Nissan

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