Crowley Kia
Bristol, CT
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BUYER BEWARE!!! THIS DEALERSHIP DOES NOT HONOR TRUE CAR CERT IFICATE AND DOES NOT HONOR ADVERTISED SALES PRICE IF YOU USE YOUR OWN FINANCING. TYPE SHADY DEALERSHIP TACTICS! I inquired about a very clean 2013 IFICATE AND DOES NOT HONOR ADVERTISED SALES PRICE IF YOU USE YOUR OWN FINANCING. TYPE SHADY DEALERSHIP TACTICS! I inquired about a very clean 2013 Taurus SHO after months of searching. I live in Maine but was ready to make the 5 hour commute to Bristol, Connecticut with my wife and two kids. We planned on staying the night and commuting back the next day, even reserved a hotel room. I was approved through my bank USAA for financing, had a True Car Certificate, and was even going to give a deposit. I was even going to purchase the vehicle at full advertised price, minus $100 dollars from a True Car savings certificate. But of course, here come the shady dealership tactics. Robert Boyle explained that in order to complete this deal, I would have to go through Crowley for financing at a higher interest rate. I never even ran my credit through Crowley yet, but somehow they are dictating my interest rate? I did not even negotiate there sales price nor argue there $595 documentation fee. I was going to pay full asking price and there non advertised predatory "documentation fee." But of course it's not enough profit for this greedy dealership. I spoke to a manager who said who name was "Tommy" after I requested to speak to Mike Buccheri. "Tommy" also explained that he did not have to honor the True Savings Certificate and stated that True Car works for him, not the other way around. He refused to sell the car to me at the advertised price since I was using my own financing through USAA. Tommy was unable to provide any type of documentation that stated that internet sales prices are only applicable to in house financing. It' dealerships like this that make buyer's go to CarMax or a private sellers. Luckily I didn't make the mistake of dragging my family on a 5 hour + travel, plus hotel and travel costs. It's unfortunate that shady dealerships like Crowley still exist and are only out to make as much profit as possible from hard working customers. Read the other reviews about Crowleys' similar sketchy tactics. TAKE YOUR BUSINESS AND HARD EARNED MONEY ELSEWHERE! More
happy retiree Wonderful! That's how I feel about my new 2018 Kia Sorento EX AWD SUV and my recent leasing experience with the Crowley Kia dealership in Bristol, CT. Wonderful! That's how I feel about my new 2018 Kia Sorento EX AWD SUV and my recent leasing experience with the Crowley Kia dealership in Bristol, CT. As a new retiree and first time SUV owner I decided to lease this time rather than purchase. The sales consultant, Butch Hanning, is such a good listener. He understood exactly what I was looking for and worked within my expressed budget parameters to find me the right SUV. Introducing me to the service team was an added touch of class. The finance manager, Rob Boyle, Jr., made the final lease agreement process painless and speedy. Thank you, Butch and Rob. Now I know why the Crowley dealership has been in business for so many years. More
My experience with dealership I had the best experience at Crowley Kia in Bristol my sales man William Johnson was the best treating me with respect answered all my question even w I had the best experience at Crowley Kia in Bristol my sales man William Johnson was the best treating me with respect answered all my question even when I called him after hours and his day off walked me through the home progress with I smile on how face,also Vicky in finance helped me even when I had a melt down GREAT JOB GUYS!!!!!!! 😁 More
Rob Boyle is amazing Buying a car at Crowley Kia was the least stressful purchase I have ever made. The second I walked in the door Rob Boyle made me feel welcomed and at Buying a car at Crowley Kia was the least stressful purchase I have ever made. The second I walked in the door Rob Boyle made me feel welcomed and at ease. I came in with a list of things that needed to be included with this vehicle and a very tight budget. I had been to other dealerships previous and they showed me cars above my budget trying to get me to increase my budget. Rob didn't do that. He truly listened to all of my needs, and delivered just that. I am now the proud owner of a pre-owned 2016 Kia Sorento LX that met every single one of my requirements, and that is all because of Rob. On the day I was scheduled to pick up my Sorento, I didn't have a ride to the dealership. Rob came to my job and picked me up. That is above and beyond what you expect from a salesperson. He made the day of pick up just as easy as the day I decided to purchase the car. Vicki, the business manager also made everything extremely easy. She had all the paperwork ready for me to sign and I was in and out of her office in a matter of minutes. Rob Boyle, there are not enough ways to say THANK YOU for getting me into a beautiful car, at an amazing price, with such a seamless process. If you are looking to purchase a new car, stop by Crowley Kia and see Rob Boyle. I promise you won't be disappointed. More
NO REFUND GIVING AFTER DEPOSIT WENT TO CAR DEALER SHIP TO BUY CAR AGREE TO BUY CAR NO LOAN WAS GIVING WAITED 3 DAYS FOR ANSWER NOTHING REQUESTED REFUND 8 DAYS LATER NOTHING DO NOT D WENT TO CAR DEALER SHIP TO BUY CAR AGREE TO BUY CAR NO LOAN WAS GIVING WAITED 3 DAYS FOR ANSWER NOTHING REQUESTED REFUND 8 DAYS LATER NOTHING DO NOT DEAL WITH DEALERSHIP CALLED IN MANGMENT HUNG UP ON ME CAUSE DIDNT WANNA DEAL WITH IT DO NOT GO IN THIS DEALER SHIP YOU WILL RECIVE THE RUN AROUND LIES AND SALES PREASSURE THEY POST ON THERE WEBSITE THEY GET YOU APPROVED WITH BAD CREDIT BUT CANT TOTALLY WASTE OF TIME JUST TO GET YOU IN DOOR STAY AWAY FROM THIS DEALER GO TO REAL DEALERS HONDA OR TOYOTA KIA Garbage anyway More
Great Customer Service Had a great experience getting my new Kia Soul. Sales was very attentive and helpful. Finance was also a good experience. I recommend Crowley Kia. Had a great experience getting my new Kia Soul. Sales was very attentive and helpful. Finance was also a good experience. I recommend Crowley Kia. More
Great Service! Bought a used car from their inventory. Very satisfied especially with the salesperson, Arthur, and their business manager. They were able to give me Bought a used car from their inventory. Very satisfied especially with the salesperson, Arthur, and their business manager. They were able to give me a good deal on the car and lifetime oil changes for free. More
Great experience! Arthur was a knowledgeable, helpful salesperson with a great personality which made me feel comfortable while going through my lesson process. Great s Arthur was a knowledgeable, helpful salesperson with a great personality which made me feel comfortable while going through my lesson process. Great sense of humor in top of that. More
Friendly service I recently purchased a 2018 Kia Optima S. which I am very happy with. My Sales person Josh was very friendly and knowledgeable. He was patient and car I recently purchased a 2018 Kia Optima S. which I am very happy with. My Sales person Josh was very friendly and knowledgeable. He was patient and caring. Josh also maintained a professional attitude at all times. I would recommend Crowley Kia to all my friends. More
Excellent and friendly experience I was in desperate need of a new vehicle. I GREATLY dislike auto shopping. It makes me very stressed. A family member suggested looking at KIA so I w I was in desperate need of a new vehicle. I GREATLY dislike auto shopping. It makes me very stressed. A family member suggested looking at KIA so I went to Crowley, it's near home. I was greeted by salesperson Arthur Fil. My initial thought was "oh great, young cockey salesperson looking for a commission". When we went inside and started talking about my wants and whether or not they would fit into my budget I was pleasantly surprised. He told me to relax and he was sure he could make it happen. We took a test drive and talked to money manager and made it work. I was super nervous about signing on the dotted line and Art just sat and talked to me and answered all my " stupid " questions until I was comfortable signing. I went back the next day to pickup vehicle and Art saw I was still nervous and sat and talked again before I went through the final process. He was great. I am not electronic savvy and Art spent an extensive amount of time with me to make sure I knew how to operate everything in my sportage before I drove away. I'm not a young person so I hope this is the last vehicle I need, but I hope other people will ask for him and have the same great experience I had. Barbara S More