Crowley Kia

New car purchase Staff were very helpful and made purchasing a new vehicle straightforward and easy. Will was able to make sure everything I needed in a vehicle was p Staff were very helpful and made purchasing a new vehicle straightforward and easy. Will was able to make sure everything I needed in a vehicle was present and the financing couldn't have been easier thanks to Rob! More

Great Customer Service with Hayden My experience with Crowley Kia was wonderful. I had Hayden Joeckel search for a specific truck that fit my needs and he found exactly what I was look My experience with Crowley Kia was wonderful. I had Hayden Joeckel search for a specific truck that fit my needs and he found exactly what I was looking for. Very happy I bought a vehicle with Crowley. Great people and great service. More

Very satisfied! We went to Crowley after searching the internet for a few weeks. They had the best price on a 2016 Sorento & I bought it. Josh Perreault was wonderful We went to Crowley after searching the internet for a few weeks. They had the best price on a 2016 Sorento & I bought it. Josh Perreault was wonderful to work with & Vicki Brogna really helped us with & fully explained the financing and registration process. I had been preapproved at a credit union for a loan but Crowly was able to beat their rate, so I was able to buy & finance in one place which turned out to be very convenient. Everyone there was very friendly & respectful. I felt relaxed & not under pressure to buy while I test drove a few vehicles. I don’t buy cars too often, but I think that the next time I do, I’ll be going to Crowley first. More

Great Experience We just got a new Sorento at Crowley Kia from Josh. He was great to work with, so thorough and helpful with all our questions. A truly great experienc We just got a new Sorento at Crowley Kia from Josh. He was great to work with, so thorough and helpful with all our questions. A truly great experience!! More

Welcoming,Personable,and Honest Service I went to the service department this week. I was pleasantly surprised when I pulled up to the door,it opened ,I pulled in and Brian Beaudry was w I went to the service department this week. I was pleasantly surprised when I pulled up to the door,it opened ,I pulled in and Brian Beaudry was waiting and opened the driver door for me. We want to the counter and he explained what service would be performed. He then proceeded to direct me to the waiting area. The area is neat and clsan. It has a tv,free coffee,tea and water. When the service was completed I was amazed that Brian returned to take me back to my vehicle. What a gentleman. More

Horrible service Just stopped at Crowley Kia and not one salesman came out. We went in and all were having lunch. We inquired about an suv and asked to drive it. Just stopped at Crowley Kia and not one salesman came out. We went in and all were having lunch. We inquired about an suv and asked to drive it. They said that the parts manager had it until Monday. We then asked to try another suv and that one was also out. I remarked that I could go to another dealer and the response was “if you want you can go.” Will not recommend to go here, very bad service. More

BEWARE of the bait and switch BEWARE. Extremely shady and unethical business practices abound. I would give zero stars if I could. My experience here was one of the worst ever as BEWARE. Extremely shady and unethical business practices abound. I would give zero stars if I could. My experience here was one of the worst ever as a consumer. Beware of the bait and switch tactic. Also beware that the higher authorities within the organization will stand by these practices, not their customers. The following was my experience: I contacted Costco Auto with an inquiry for a vehicle and was notified that I would be contacted by a sales associate with the program, Andrew Cormier. I was contacted by Cormier, who indicated Crowley agreed to a fixed sales price, with $0 down and 0.00% APR financing. This did not include taxes. The Costco email indicated a $599 conveyance fee, which I asked Cormier to waive. He agreed. He indicated that they were attempting to trade for the vehicle to obtain it from Putnam, CT. He later called me to indicate that the car in Putnam was no longer available. He indicated that one was available in New Hampshire and asked if I wanted to pursue that one. I confirmed the terms outlined above once again, and asked for confirmation that I would not be charged any conveyance fee. He agreed. I sent email confirmation and did not receive a reply. I later received a call from Cormier indicating that the vehicle in NH was no longer available. I later received word that the dealer had located a vehicle in VA and would do a dealer swap. I confirmed once again that I would not have to pay any conveyance fee and was told (by both Cormier and his manager, Peter) I would not. I once again confirmed all the terms. Once the VA dealer agreed to the swap, I was notified. I was told I had to make a deposit to secure the vehicle transfer. I emailed Cormier and he and his manager, Peter, reviewed my summary of the terms. I indicated that I would make a $500 deposit, refundable in the event that, upon inspection, there was any damage to the vehicle or any other problems upon delivery. I received a call from Peter, stating that, because I stated the deposit would be refundable if, upon inspection, there was any issue with the vehicle, I would now have to pay the "invoice price," which was over $2,000 more. Our oral contract was thus breached, and the dealer used a "bait and switch" tactic, knowing I was in an auto accident and needed a vehicle. The general manager, Michael Bucheri, stands by these unlawful and unethical business practices. Thankfully, I was able to find the vehicle I was searching for elsewhere. I have contacted the BBB and the CT Attorney General's Office to report these extremely unethical practices. More