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Crowley Kia

Bristol, CT

3.5
227 Reviews

223 Broad Street

Bristol, CT

06010

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Showing 227 reviews

March 17, 2022

Will J was a fantastic salesman to work with in our deal; he was kind, straightforward, knowledgeable and super helpful to get the value we wanted for our trade AND final number. He’s a really good guy. More

by Kia4Mia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will j
Mar 29, 2022 -

Crowley Kia responded

I’m glad to hear the team at Crowley Kia was able to get you a car you love on your budget. Thanks for the positive review!

March 08, 2022

Crowley has been a breath of fresh air in a process we really weren’t looking forward to. Chris was extremely helpful and knowledgeable from the very first phone call (why we went with them), made himself More

by Colin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rosario, Mike Buccheri
Mar 29, 2022 -

Crowley Kia responded

Thanks for your positive review! I’ll be sure to let Chris know you had such a great car buying experience.

March 01, 2022

The worse dealer experience ever. The sales center was rude, inconsiderate, and really not out to work with the customer. Their entire motive is to mark-up. When I did complain after More

by Constantilosl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
all of them
Mar 29, 2022 -

Crowley Kia responded

Thank you for sharing your concerns with us. The team at Crowley Kia wants to make sure all of your concerns are addressed because customer satisfaction is our number one priority.

February 24, 2022

This dealership is always ready to help or accommodate the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The serv More

by Sharon 01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Beaudry, Scott Patterson
January 27, 2022

Leased a 2022 Kia Sportage yesterday from Branden. I have never encountered a salesperson so helpful, made sure I did not leave without knowing everything about this car. I highly recommend Crowley Kia More

by jcoppola00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Velazquez
September 18, 2021

EV/Hybrid shoppers - be *VERY* careful working with Crowley and be sure to ask *all* the specifics of any financial arrangements. They are happy to "give" you your CT rebate of $2250 by masking it as More

by Unhappy customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Sep 30, 2021 -

Crowley Kia responded

Hello, We are very sorry you had a negative experience with us at Crowley Kia. We are focused on customer satisfaction, please contact our management team directly so we can gather the details of your issue and so we may remedy all your concerns. Sincerely, Mike Buccheri General Manager Crowley Kia

Oct 08, 2021 -

Unhappy customer responded

Mike Buccheri- The manager on duty when we bought (Sat 9/18) is well aware of my concerns. If after reviewing with him, you'd like to be in touch, I'd be glad to hear from you.

June 28, 2021

Got my new Kia Forte from Luke Capelli!! He thoroughly answered all my questions and got me in the car I wanted!! Thank you! More

by missmonack11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Capelli
Jun 28, 2021 -

Crowley Kia responded

Hi there, Thank you so much for your feedback. We’re happy you had a positive experience at Crowley. Your feedback will help us make a better customer experience. Sincerely, Mike Buccheri General Manager Crowley Kia

April 19, 2021

Horrendous experience with this place. Brandon already had possession of my license for a test drive when he started spouting off about a personal experience of his that he very quickly turned into a raci More

by UnhappyCustomer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Branden Velasquez
Apr 23, 2021 -

Crowley Kia responded

Hi Steffani, We are very sorry you had a negative experience with us at Crowley Kia. We strive to make sure every customer feels comfortable during their experience in our dealership and apologize that your time here made you feel otherwise. The salesperson in question was spoken with after your encounter but please reach out to our Management team directly so we can address this issue further. Thank you! Kalani Lopa 860-540-0957

January 05, 2021

Luke Capelli at Crowley was awesome. His smile under that mask was amazing as he worked very hard to get exactly what I wanted. Thanks Luke for all your help. You were amazing and very helpful More

by crystalmdavis4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kalani Lopa
Jan 08, 2021 -

Crowley Kia responded

I’m glad you had a good experience with all of us here at Crowley Kia! Sincerely, Mike Buccheri General Manager Crowley Kia

December 16, 2020

Luke Capelli at Crowley Kia was such a nice salesman. He really went above and beyond to get me a car and I got what I wanted too! Thanks Luke you rock! More

by april.greene25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Capelli
Dec 22, 2020 -

Crowley Kia responded

I’m glad you had such a great car buying experience. Thanks for the kind words! Sincerely, Mike Buccheri General Manager Crowley Kia