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Crowley Kia
Bristol, CT
229 Reviews
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Showing 229 reviews
October 18, 2022
Buyer Beware. Verbally abused, provided outdated, inaccurate information, query’s left unanswered, poor conflict resolution skills, suffered non-inclusive environm Verbally abused, provided outdated, inaccurate information, query’s left unanswered, poor conflict resolution skills, suffered non-inclusive environment indicated by ill treatment of person in protected class. Visited dealership with every intention of buying new, 2023 car same day – w/o even needing test drive. Found acceptable car on lot. Put down $1,000.00 cash down payment while agreeing to an additional $9,000.00 in cash pre purchase. Total $10,000.00 cash DP. 5 days later left work early, returned rental was using while car was prepared for pick-up then set out to assume ownership of vehicle. During trip to Crowley finance manager called me to start paperwork. After several sessions on hold was informed sale could not go forward due to back taxes not paid. I stated might be a error or system glitch, assuring him taxes were current. Again put on hold for him to ‘see what could be done’. At this time original sales person called. I questioned why I was not informed of the purported tax issue during 5 days prior to the 20 minutes before picking-up car? Screaming at me salesman stated it was not dealership’s fault I did not pay $243.00 city tax bill. Nothing I tried could deescalate his anxiety. Call ended by salesman hanging up on me. Several other representatives called stating they tried calling me all day w/o receiving answer. Phone records do not support this. Anyway, returned home, now, due to return of rental, w/o transportation to work tomorrow. Got ride to alternate dealership and was able to complete a transaction. Although not in color I’d prefer. Will be taking delivery of car in couple days once detailing complete. This dealer didn’t find any delinquent tax records. His experience leads him to believe Crowley sold ‘my’ car at a higher price than was offered to me. Then, needed reason to justify not selling as agreed. This is supposition – no proof. But honestly what else could it be? City tax accessor states I don’t owe the purported taxes. Anyway, just be aware of this practice & leery of Crowley in particular. More
by matty
Employees Worked With
Andrew, Chris R., Tom
October 03, 2022
I called this dealership on a Saturday morning for a oil change 4 new tires mounted and balanced plus a front end alignment . I spoke to a gentleman Brian . I was told I could stop by and he could take care change 4 new tires mounted and balanced plus a front end alignment . I spoke to a gentleman Brian . I was told I could stop by and he could take care of it as soon as I arrived. Also I was told he would have me finished in 2 hours.I was out in 2 hours as promised. Also the waiting room was clean coffee was available . Of all the times I have been to service centers this was the best experience I’ve had by far thank you very much for being so courteous and taking care of my car issues so promptly thank you Carl Kohlberg More
by Carlekohlberg
Employees Worked With
Brian. In service, Scott Patterson
March 17, 2022
Will J was a fantastic salesman to work with in our deal; he was kind, straightforward, knowledgeable and super helpful to get the value we wanted for our trade AND final number. He’s a really good guy. he was kind, straightforward, knowledgeable and super helpful to get the value we wanted for our trade AND final number. He’s a really good guy. More
by Kia4Mia
Employees Worked With
Will j
March 08, 2022
Crowley has been a breath of fresh air in a process we really weren’t looking forward to. Chris was extremely helpful and knowledgeable from the very first phone call (why we went with them), made himself really weren’t looking forward to. Chris was extremely helpful and knowledgeable from the very first phone call (why we went with them), made himself available to us and our questions along the way, and was candid and honest about everything throughout. He made the process really straightforward and transparent, which is what we were looking for. More
by Colin
Employees Worked With
Chris Rosario, Mike Buccheri
March 01, 2022
The worse dealer experience ever. The sales center was rude, inconsiderate, and really not out to work with the customer. Their entire motive is to mark-up. When I did complain after The sales center was rude, inconsiderate, and really not out to work with the customer. Their entire motive is to mark-up. When I did complain after my first experience, someone in corporate had someone that gets paid a lot of money call me and see what happened and try to make it seem better. In the end, the real motive of the call was to pretend they care, when they actually do not. I know other people have good reviews for them, but I hope you read mine and understand that there are many other dealers out there that will work with the customer and are kind, Crowley is not one of them. More
by Constantilosl
Employees Worked With
all of them
February 24, 2022
This dealership is always ready to help or accommodate the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The serv the client. The service advisers are pleasant and knowledgeable. Brian Beaudry remembers your name and goes out of his way to accommodate. The service department is top notch. I always feel safe when I leave. That’s why Crowley service gets five 5 STARS. Thanks More
by Sharon 01
Employees Worked With
Brian Beaudry, Scott Patterson
January 27, 2022
Leased a 2022 Kia Sportage yesterday from Branden. I have never encountered a salesperson so helpful, made sure I did not leave without knowing everything about this car. I highly recommend Crowley Kia have never encountered a salesperson so helpful, made sure I did not leave without knowing everything about this car. I highly recommend Crowley Kia and Branden is a 5 star salesman. Loving my car, thank you! More
by jcoppola00
Employees Worked With
Branden Velazquez
September 18, 2021
EV/Hybrid shoppers - be *VERY* careful working with Crowley and be sure to ask *all* the specifics of any financial arrangements. They are happy to "give" you your CT rebate of $2250 by masking it as Crowley and be sure to ask *all* the specifics of any financial arrangements. They are happy to "give" you your CT rebate of $2250 by masking it as a dealer discount. Their sales staff is pleasant enough and just as knowledgeable as any other in the area - which is to say pretty hazy on many/most of the details. But Crowley was more than happy to claim that the CT rebate was theirs rather than accruing to the owner, and failed to clarify this arrangement over many conversations. More
by Unhappy customer
Employees Worked With
N/a
April 19, 2021
Horrendous experience with this place. Brandon already had possession of my license for a test drive when he started spouting off about a personal experience of his that he very quickly turned into a raci had possession of my license for a test drive when he started spouting off about a personal experience of his that he very quickly turned into a racism agenda, in front of my young kids - it was 20 minutes before I could get out of there. Never felt so cornered in my life. It was completely inappropriate - not the time, nor the place. I tried to speak with a manager, but he “wasn’t there that day” - and nobody else seemed to care that we were walking out visibly upset! A couple weeks later, I finally got to speak with the general manager, Mike, and all he told me is “well, Branden has a fantastic record, so I think he’s just a dumb kid who made a dumb mistake” - like that’s supposed to make it better??? Solely because of this, they lost a $35,000 sale. We went elsewhere. Would NEVER come back here if it was the last dealership on Earth. I’d rather walk everywhere than drive a Kia from Crowley. More
by UnhappyCustomer
Employees Worked With
Branden Velasquez
