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Crowley Kia
Bristol, CT
229 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 229 reviews
July 24, 2012
I went in to buy a car on a Sat morning, I had joey Pellegrino as my salesman,who we had made and appt to see for that morning. Joey showed up late to meet us, then he was annoyed that I wanted to tes Pellegrino as my salesman,who we had made and appt to see for that morning. Joey showed up late to meet us, then he was annoyed that I wanted to test drive more than one car. Another couple came wanting him to be their salesman so he got even more annoyed with us, when I commented that I was sorry that I was taking up his time he replied " ya well it is only the busiest day of the week" making us feel very uncomfortable. When we finally made a decison Joey made us put down a 1000.00 deposit on the car and had me call my insurance agent and put insurance on the car, when my agent asked what bank was financing us Joey pointed to a bank on a piece of paper and said "tell him this one because it's who we usually use." I had to leave to go to work and all week my husband had been calling to find out what was going on with the car. Buy Thurs of the following week they still had not even run my credit so the following sat we went back in to get our deposit back and they refused to give it back saying we would need to come back on Monday. When I went in on monday they refunded my debit and told me the money would be in my account by the end of the day and I still have not gotten my money back. I have gotten overdraft charges and billed for insurance on a car I never owned. Crowley has not taken any responsibility for any of this. DO NOT BUY FROM CROWLEY!!!!!!! This was the worst experience we have ever had!!!! P.S I went to Berterra Subaru in Hartford on Sat July 21, 2012 and within one hour I had test driven, purchased and drove home in my new car. Go there these people really care about the customer. I was treated like I was the only one there and taken care of in an exceptional mannor. Berterra Subaru of Hartford Is EXcellent!~ Crowley Sucks! More
by Jody St.Laurent
Employees Worked With
Joey Pellegrino
July 22, 2012
Great overall experience! Mike went above and beyond any expectations I had. Would highly recommend this dealership to anyone looking for a hassle free experience! expectations I had. Would highly recommend this dealership to anyone looking for a hassle free experience! More
by JMLang
Employees Worked With
Mike Bucchieri
July 16, 2012
Tom was a knowledgable and personable salesperson. My wife and I are in out 80's and Tom was polite and respectful of us. He was patient and listened to us intently, even though we can be slow in some a wife and I are in out 80's and Tom was polite and respectful of us. He was patient and listened to us intently, even though we can be slow in some aspects. He's a winner and we predict that he will go places within the Crowley auto group. More
by rjgrav
Employees Worked With
Tom Branagan, Tom Branagan
July 01, 2012
These gentleman were extremely professional. They made my These gentleman were extremely professional. They made my wife and I have a great buying experience. There never was any uncomfortable pressure at These gentleman were extremely professional. They made my wife and I have a great buying experience. There never was any uncomfortable pressure at any time and they went far out of their way to make us happy. I picked up our new vehicle and it was ready on time fully prepared and ready to go. I would not hesitate to recommend their service to any of our friends. Many Thanks Conrad & Pat Fongemie More
by conradrf
Employees Worked With
Mike Buccheri,Kolani Lopa and Brendan Camilleri
June 21, 2012
I went in looking for a used SUV on bad credit. Everyone at Crowley Kia in Bristol took the time to help me. They treated me like a loyal customer and not as someone wasting their time. They were up front at Crowley Kia in Bristol took the time to help me. They treated me like a loyal customer and not as someone wasting their time. They were up front and honest. I didn't drive out with a used SUV, instead I drove out with a brand new car that solved all my problems! I'm extremely happy with my NEW car! More
by niceride12
Employees Worked With
Tom Branagan
May 20, 2012
This Kia is the 7th vehicle purchased or leased from the Crowley Auto Network, over the past 18 years. The level of customer service remains consistently high at Crowley. In this case, (due to a limited su Crowley Auto Network, over the past 18 years. The level of customer service remains consistently high at Crowley. In this case, (due to a limited supply of Kia Soul's) Mike Buccheri worked tirelessly to obtain the vehicle I wanted with the correct equipment package and color choices. It wasn't easy, but in the end they came through for me. I live more than an hour away from Crowley; but the drive upstate is well worth it. Fairfield County dealers are somewhat inflexible and difficult to deal with. More
by tvguyjake
Employees Worked With
Mike Buccheri & Ken Crowley
May 19, 2012
The internet salesman was very knowledgable and helpful. I received a fair price for my trade-in and the purchase prices of my new Kia Sorento was acceptable. They had the car ready when expected. The fin I received a fair price for my trade-in and the purchase prices of my new Kia Sorento was acceptable. They had the car ready when expected. The finance manager was friendly and very informative. More
by matsmom612
Employees Worked With
Mike Buccherri and Mario (finance manager)
May 10, 2012
I wanted a specific KIA Soul model(!), color(Moss Green) & equipment(Premium Pkg.) Crowley (Mike) procured the exact Soul that I wanted. He kept me informed as to the location and delivery date. The trade i & equipment(Premium Pkg.) Crowley (Mike) procured the exact Soul that I wanted. He kept me informed as to the location and delivery date. The trade in on my old car was very good, Better than other Connecticut dealers. I have now had my Soul for one month and am very pleased with the car and the care that Mike Buccheri gave me. I would recommend Crowley and Mr. Buccheri to any one looking for a new KIA. Lou Baltz, Southbury More
by candlou
Employees Worked With
Mike Buccheri & Brendan
April 27, 2012
Awesome Team at Crowley Kia of Bristol, they went above and beyond to provide us with the Greatest Customer Satisfaction... Thanks So Much to Mike Buccheri and Brendan We Love our Kia and beyond to provide us with the Greatest Customer Satisfaction... Thanks So Much to Mike Buccheri and Brendan We Love our Kia More
by Gary Holt
Employees Worked With
Mike Buccheri, Brendan
February 10, 2012
Best car buying experience we have ever had! Never felt that we were being "sold". Joey worked to get us the best price possible on the car we were purschasing as well as the most money for our trade in... that we were being "sold". Joey worked to get us the best price possible on the car we were purschasing as well as the most money for our trade in...and he delivered! He presented us an offer better than we were hoping for! Brendan was great in making sure we got the best IR available and he also walked us through how to cancel our extended warranty on our trade in and actually get money back!! (Something we weren't expecting!!) We definitely felt through the entire process that both Joey and Brendan had our best interests in mind and wanted to make sure we were happy, which we are!! HIGHLY RECOMMEDND!!! More
by kates0017
Employees Worked With
Joey Pellegrino and Brendan
